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Business Profile

Translators

Babelcube Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year, I hired Babelcube to facilitated contracts between myself and their translators to translate copies of my books. Myself, the translator, and babelcube were to receive portions of the royalties and Babelcube was to handle the publishing portion of the novels. In Februrary, I received an AI translation from ****** *****. I've confirmed it's AI with a native French speaker and there is also formatting in the document I sent ****** that performs a certain way when computer programming gets it and this was present in the translation I was sent. I also got the translation back in a day and there's no way to translate a full length novel in a day.Ever since I've disputed this translation, none of my other novels that have been translated by actual humans are being published by Babelcube, nor am I being released from any other contracts with ****** *****. I've sent numerour emails that are either flat out ignored or I've been told it's esclated. The last response I've gotten that it was esclatation was over a month ago, so there should be a resolution by now.I sent another email asking for an update and a resolution on June 8th, which has not been responded to. Babelcube uses Draft2Digital, which I've used myself and am familiar with. If they aren't publishing, I can only imaging it's because the files aren't being uploaded to draft2digital.The resolution I'm looking for is to be released from my contracts with ****** ***** and the 7-8 books that have been sitting in limbo since I disputed that contract to actually be published

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