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Business Profile

Information Technology Services

Cognizant Technology Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My newborn daughter was born on September 12, 2024. According to the federal law, a newborn must be covered immediately under the mother's health insurance for the federally mandated postpartum/newborn coverage period, regardless of the baby's coverage.
    However, Cognizant's benefits team failed to provide proper guidance, and my husband, Chris,(who works there) was confused where to informed about her enrollment after returning from his paternity leave (September 13-October 12, 2024), and that he had to enroll her right away. He enrolled our daughter for 2025, missing 2024 enrollment by only about 2-3 days.

    As a result, we spent months going back and forth between *****, and providers, without resolution. We ended up filing the complaints to the department of insurance, and that's how we figured out Cognizant is under ***** plan that we need to talk to them instead of the *****(insurance company).

    Ultimately, Cognizant and ***** denied claims for our daughter's 3-day hospital stay at birth. This denial is in direct violation of the Newborns' and Mothers' Health Protection Act and the Affordable Care Act, which guarantee coverage for the hospital stay of newborns and mothers.

    We are not asking for full-year coverage, only for payment of the federally protected 3-day postpartum hospital stay for my baby. Cognizant issued a final denial in August 2025.

    I respectfully request BBB assistance to secure payment for this denied claim (the Cognizant and ***** said that claim doesn't even exist on their files because they rejected the providers through the phone call)and correction of provider balances, as the denial goes against federal law and unfairly burdens us financially.

  • Initial Complaint

    Date:03/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted through ******** with an offer to apply to a scam job, which required giving them a lot of personal information and interviewing via a text messenging app Signal. I was offered a job through the text only and told I would receive funds to purchase equipment and software for home work. The software and hardware were from 2018 and some of it not even supported. The individuals were *********************** via ******** who told me to download the Signal app and ****** ***************************** *************) who did the Signal interview. Money was requested from me for a device tracker.

Cognizant Technology Solutions is NOT a BBB Accredited Business.

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