We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Dena's Auto, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought an acura rdx, and was told that i could trade it in or refinance in 6 months of on time payments. then when i tried to, to lower my monthly payments i was told that they dont do that and the guy that told me had been fired. alot of major things had started to go wrong with this car, the radiator, etc, then the head gasket went. i went back to them again, they still cant trade it but will sell me another and i can surrender this one. ok so i get a nissan rogue. wasnt the best but at this point the acura was not drivable. i had to put 1500 down payment and was told the loan company will call me and to answer yes to whatever they ask me. no one ever called, i was still waiting after a month to find out where to make my payments, the laon company had no record of me in their system, i still had no tags after many calls and my temp had expired. i go there to find out they closed. i contact the office manager, she said the title could not be released thats why no tags, the owner tells me that they couldnt get anyone to give me a loan. **. so in the end i had to give up the ******, they towed it away leaving me without a car. i had to go to another place, reputable, put more money i didnt have down on another car and i higher payment per month. so im out so much money at this point bc of these people. i need my money back that they took.

  • Initial Complaint

    Date:05/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************** STOLE MY MONEY SAYING IT WAS FOR PAYMENTS THEY STOLE MY DOWNPAYMENT AND TOOK THE VEHICLE BACK BECAUSE SHE SOLD ME A VEHICLE WITH A TITLE PROMISING ME THAT SHE WAS GOING TO GIVE ME ANOTHER CAR THE ***** CLOSED DOWN AND SOLD ALLL OF THE **** NOW IM STUCK IN A WHOLE DIFFERENT STATE PLEASE HELP I HAVE RECEIPTS FOR EVERYTHING!!!!!!!!!!!!!!!!!!!!

  • Initial Complaint

    Date:03/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2016 Chrysler 200 in June 2023 from Denas Auto. *********** put my electronic signature on paperwork I never saw or present to sign for, said I traded in a *** and got $500, and sold me a salvage car without my knowledge on a bank loan with ****************** I put $3500 down in total to pay for the taxes and registration up front, I was told its what the bank was requesting. They told my father to just say yes to any questions the bank asks and the purchase was completed. I had further issues after purchasing the car. First, I was told I needed to get the car inspected in PA since purchased in Jersey before the state would allow me to get my plates. I got the car inspected but could only get the emission test done not safety since my car didnt have registration and to come back when the paperwork was completed with the dealer. The dealership told me I needed a salvage inspection report done now and that was the last step, this was when I found out my car was a salvage title. The mechanic said the inspection is $750 and that the taxes needed to be paid in PA so it would be $2500 total. I told them I paid that already and the owner of the dealership met at the mechanics with me with a check to cover the cost to get my car street legal. I had to leave my car over the weekend as my mechanic was waiting for the check to clear, it never did. Turned out the dealership owner gave my mechanic a fake check and they said they no longer want to help me with my car. I go to the dealership and one of the workers said that my file was a disaster and the best way to fix it would be to get me in a new car. The loan was canceled and I got a 2016 Grand Cherokee on a new loan clean title in November 2023. I still dont have my plates or registration and my apartment is threatening to tow my car for my expired temp tags as of 3/7/24 and put a tow sticker on the window. I drove an hour to the dealership after calling for 2 days and its gone. I dont know what to do

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone used my insurance at this corporation.

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sold a truck by Denas Auto in Somerdale NJ and had a mechanic look it over and was told complete frame rotted and the truck was dangerous to drive could be killed and should have never been sold to anyone.

    Returned the truck to Denas Auto, monies given back from down payment and NOW Denas Auto will not payback finance company to get the vehicle out of my name. Denas Auto has been contacted numerous times and I have been to lot personally to inform that payoff needs to be made to finance company and the owner and staff at Denas Auto will not cooperate at all. They have the vehicle back for a few months now and I want this out of my name and off my credit.

  • Initial Complaint

    Date:11/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 11/25/2022 Dealer Info:********************************************************************************************************** 856-846-2936 -11/25/2022 Date of vehicle purchase -Paid $1,000 towards Down payment for a 2007 Cadillac Escalade -The business assured me that the car had no major problems.-I am requesting that the $1000 down payment be refunded to me due to deceptive auto practices. I financed a vehicle with substantial and major problems that includes a knocking sound from the engine,a cracked engine, oil leaking into the muffler causing the inside the car to smell like smoke.(health and safety hazard), door handle is broke, trunk does not open properly.Date vehicle was returned 11/28/22 The business has not tried to resolve my problem as of 11/28/22. When requesting for my down payment to be refunded I was told by the salesperson ***************** that he was not authorized to give me the money back and that the owner was out of the country. ******************* told me that if I paid an additional amount of $1,000($2000 in total) and traded in my vehicle I might be able to get another vehicle.I have no vehicle nor do I have my down payment since the salesperson ***************** canceled the contract upon the return of the vehicle. I was forced to take a lyft home with my newborn child at 9pm. I am requesting for the down payment of $1,000 be refunded back to me.Contract *************************

Dena's Auto, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.