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Business Profile

Used Car Dealers

Autoland Chrysler Jeep Dodge Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2019 Jeep Cherokee from *********************. I was told they could not fix the car and was told to take it to Autoland which I did. Autoland let the car sit there 7 straight days. Telling lies about the important people that were going to fix the car were not at work such as the mechanic or the manager. My warranty company was going to pay them saying I was covered for the work. But they intentionally kept giving excuses. So July 10th I called and was very nice on the phone to *****. He said again after 6 days he has to get a managers approval. The day before this ****** from ***** gave the approval but the manager in the service center said the mechanic was off. So after 3 weeks of needing the car repaired once again it is towed unfixed. Presently ******* has the vehicle hopefully they can get to the job. Losses of unexpected financial wages, feeling stressed of being lied to and about. They lied and said someone cursed them out which a lie so Autoland refused to work after holding us up.

    Business Response

    Date: 07/14/2025

    Please be advised that the ***** dealership which sold this vehicle contacted our dealership & had the vehicle towed into our dealership. After reviewing the warranty provided by ***** (it was not a Chrysler warranty) it was determined that ***** was the direct repair only authorized facility & our dealerships decision was that we could not assist in any repairs & notified them of this. The vehicle was subsequently towed out of our facility. Our dealership did not perform any services on this vehicle. Any matters related to this vehicle should be directed to their selling dealership. 

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/7/24 leased 4-year 2024 grand cherokee 10/24/24 car failed to start 10/24 out of pocket expense of $169 to tow car to autoland 10/24 autoland attempted to call an **** w/o loaner 10/24 had to ask and wait for loaner 10/24 loaner not comparable to lease 11/4 Keep getting response'vehicle have yet to be looked at'11/4 still incurring lease expense $400+/month 11/4 still incurring car insurance expense $400+/month 11/4 Ask for replacement or void lease all together

    Business Response

    Date: 11/11/2024

    Please be advised that we have contacted the customer and spoke to their mother and advised the vehicle is being addressed (it was towed in) and we will contact then as soon as it is ready for release also regarding please be advised that while his car was being addressed he was provided alternate transportation (which is not under the manufacturer's warranty) also we advised if he would like to speak to the manufacturer directly regarding any questions on his vehicles warranty or lease he can contact them directly & we provided them the 800 number for Chrysler. We advised that any request for reimbursements must go through the manufacturer that a dealership does not have any jurisdiction in this process. One the vehicle is completed we advised we will contact them promptly. 

    Customer Answer

    Date: 11/15/2024


    Complaint: 22513314

    I am rejecting this response because:  I have yet to receive a final decision on the out of pocket reimbursement totaling over $825 (includes towing, 21 days of lease and car insurance payments) while the vehicle was in the possession of autoland jeep in ************  The vehicle however was returned and able to get back on the road as of 11/11/24.  

    Please advise if we can wait  until final resolution or if return of vehicle will force to close this BBB complaint.  Thank you.



    Regards,

    ***** *****

    Business Response

    Date: 11/15/2024

    Dealership is unable to void lease or issue replacement. The customer was provided the phone number for the manufacturer so that he can contact them directly with his requests. The vehicle was repaired under warranty and returned to the customer, and they were provided a no cost rental.  

  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sales manager used misleading verbiage to insinuate liabilities related to the traded in vehicle for their own personal gain. I was attempting to trade in an 80th anniversary 2021 Jeep Renegade for another lease. He presented me with two offers. A $625/month with "liability" or a $700/month payment "without liability".Ultimately, I decided to go with the $700 monthly but did not realize I was giving up my trade in's equity. He made no mention of this and I lost out of money saved due to their misleading verbiage. Additionally, the agreed upon bank was Ally. I signed the necessary contracts but was informed the following day that ********* reneged. This was not given to me in writing. The finance manager and sales manager drove to my home in order for me to sign the Chrysler Capital loan documents. The sales manager used misleading verbiage in order for me to trade in my lease without utilizing its equity in the new signed lease. The dealership will benefit financially by me having had traded in my Renegade without utilizing its equity in a new lease. They did not give me written notice of ********* denying my loan even though it was signed and I drove away in the newly leased vehicle, a Wrangler. The following day, in person, they presented me with Chrysler Capital lease documents to sign because Ally "denied" my loan even though I signed and drove away. The dealership also benefits financially by signing lease loan documents from the manufacturer.

    Business Response

    Date: 02/28/2024

    Good Afternoon I called the customer left a message to callus so we can review with and then can update and advise thank you *****

     

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Autland has had my car in their service since tuesday the 7th of August and have not diagnosed it, nor provided as estimate repair date nor a courtesy vehicle. I have already paid 758$ for a rental car and need my car to be repaired as soon as possible.

    Business Response

    Date: 08/15/2023

    Please be advised that this vehicle has never been here and has no history with our dealership and therefore we contacted the customer since the car was towed in with no history and no appointment and we advised customer to have car towed out since we are unable to assist the customer & we do not have alternate transportation for her. This customer has no transaction with us. 

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive bought a Durango R/T 2015 in January of 2020 I had nothing but problems since buying it I tried to complain to Dodge Corporate but was told they dont do anything about that which is crazy when their using their name to sell mess up vehicles and sales at top rate Since having it its been in the shop one to many times they will fix one thing when something next to it will fail next so just drop truck off again because head light on passages side keeps burning out which causing battery to die so just repurchase another that was even year old for the same problem and they want me to keep coming out of pocket to keep fixing this I feel as though I shouldnt have to keep going into debt behind them its very unfair and costly and now I have no way to work

    Business Response

    Date: 10/27/2022

    Please be advised that the customer was contacted by service and was advised that there was no cost would be incurred to install battery supplied by customer and check into head lamp matter. 

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lease a new Toyota Corolla. 7/19/22.I gave them 2 checks : $7000 and $ ****** + Trade In-my car valued for $ 2000=Total- $9,625. Autoland only made 1 payment for $300 to Toyota financial service corporation and put the rest of the money in their pocket.I only had the car for 2 weeks today. and they want me to pay additional $ ****** for a 36 month car lease. They stole my car valued at $2000 and didn't add my down-payment or trade to the total cost of least-$******.They want me to pay over $23,000 on a 36 month lease then return it in with option to buy for additional $14,999. Total of ****** to lease and buy. Please help they are ruining my credit and trying to drain my bank account fast!. The **** only : $24,987.00.

    Business Response

    Date: 08/09/2022

    Please be advised the dealership spoke to the customer after she sign for and leased her Toyota Corolla (she initially wanted to return the vehicle which we advised we were unable to accommodate) The customer came in and met with VP General Manager of the Toyota Division Mr. *************************************** Manager. They reviewed the options with her (lease versus purchase) and she chose to remain in the lease which she had signed for originally. 

     

    Customer Answer

    Date: 08/12/2022



    Complaint: 17688824
    The Autoland dealership didn't answer my request in my complaint.


    I am rejecting this response because:




    Regards,


    ***********************

Autoland Chrysler Jeep Dodge Inc is NOT a BBB Accredited Business.

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