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Business Profile

Perfume

FragranceShop.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for FragranceShop.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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FragranceShop.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item from fragranceshop.com and they sent the incorrect perfume. The box is nearly identical to the one I ordered. When it arrived I opened the box and then realized the shape of the bottle was not like the one I ordered. I immediately contacted their customer service team, sent photos in a separate email. I received a copy and pasted response from them saying they would pay shipping cost to return it, but also added that I could not return the item if it was open, which nullifies my ability to return the item. I opened the box, because it was almost identical to the one I ordered. It was shipped in error from their warehouse. It was the same brand for both items, and the name of both perfumes were both Shalina. I ordered Shalina Royal Essence, they shipped Shalina Exclusive. They are the same brand, similar packaging, and color. I would not have opened it if it was a completely different packaging. I would like for them to make this right. I shouldn’t have to be responsible for their mistake.

    • Initial Complaint

      Date:05/24/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from Fragranceshop.com on May 12. 2024 and arranged to pay through Afterpay.com app. On May 18, 2024, I emailed them because I never received any confirmation nor anything about shipping details. I sent emails wondering why I heard nothing. They still have not answered any of my emails. I told them to cancel my order and I ordered the same products from ****. I filed a dispute with Afterpay. They supposedly contacted them about my order and Fragranceshop.com told them that the products were shipped and tried to deliver on the 18th. I am disabled and am always at home and there was no attempted delivery on the 18th. This is the 24th and I still haven't received and products from them!! I also receive daily **** EMAILS telling what will be delivered each day. There is no email saying anything about a delivery from Fragranceshop.com. Afterpay is now saying I have to pay for the products I don't have. I refuse to pay for something I don't have!!!!!

    FragranceShop.com is NOT a BBB Accredited Business.

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