Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Moving Companies

Ernest Moving and Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

This profile includes complaints for Ernest Moving and Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ernest Moving and Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May I went through one moving company to come in contact with a moving company that provided service for a long distance move from VA to **. The move was scheduled for June 9 and it didn't happened until June 11 ( which I was somewhat understanding about because things happens) but once the move was completed I was missing items. I informed them of the items missing and one of the items is for work which I desperately need. I called and left messages and no one has called back with no information about my things. I am out if options and I'm worried about my things and ***** and pray I don't lose my job behind this . If anyone can help me I would greatly appreciate it. The moving company was Ernest Moving and Storage and the ******* name is ***.

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original estimate of the move was $3,500. The highlighted items on the second bill, which I never saw came to a total of $5497.00. Cords to my computer, television, and air purifiers were lost as were the casters to my wall unit. That is a total loss of $835. 45 in personal property. That is what I want refunded to me. There is a serious discrepancy in what the broker estimates and what the mover charges the client, which was more than 50%.

    • Initial Complaint

      Date:03/31/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/23/2023 movers arrived at residents location, amount was changed from 4700 to 7900 packing was not done as offered, fragiles was not bubbled wrapped, frequent calls and harassment for money owned, threathening calls from Enrest movers. I have no idea where my things are as of now and it was schedule to arrive in ******* on 4/3 from **************

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I RECENTLY MOVED FROM *** TO ****** *****. I CONTRACTED WITH A MOVING COMPANY CALLED ********** MOVERS (DISCOVERED THAT THEY ARE A BROKER, NOT A MOVER). ON THE *** OF THE MOVE ANOTHER COMPANY SHOWED UP, ERNEST MOVERS. THE INTITIAL PICK UP WAS FINE, THE DELIVERY WAS A TOTAL DISASTER. THESE PEOPLE TREATED MY PROPERTY LIKE IT WAS GARBAGE TO DUMP OFF AS QUICKLY AS POSSIBLE. I HAD MULTIPLE ITEMS DAMAGED OR DESTROYED. MY NEW $1,400 TV WAS COMPLETELY DESTROYED AS IT WAS DROPPED ON THE GROUND, NO CARE GIVEN AT ALL. THEN THEY WANTED ANOTHER 100 BUCKS (****) BECAUSE THEY HAD "WALK" A BIT FURTHUR. TO MAKE A DAMAGE CLAIM FOR COMPENSATION WAS JUST AS BAD. ********** TOLD ME THAT THEY WERE NOT RESPONSIBLE, THAT AFTER I SENT THEM ALL THE DOCUMENTATION. ********** REFERRED ME TO AN OUTSOURCED CLAIM COMPANY, FILED WITH THEM, WAITED A MONTH AND AFTER A FOLLOW UP E MAIL WAS TOLD I NEVER FILED A CLAIM, A LIE! THIS WHOLE GROUP OF COMPANIES ARE A TOTAL SHAM. I FEEL THAT I WILL NEVER BE MADE WHOLE BY THESE PEOPLE.

    Ernest Moving and Storage is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.