About

Local BBB:

BBB Serving New Jersey

BBB File Opened:

4/23/2008

Business Started:

4/1/2004

Business Incorporated:

11/9/2010

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Mr. Kevin Mahoney, Owner

Additional Information

Refund and Exchange Policy

For non-special-order products ordered, company will provide to the purchaser a refund or exchange so long as the merchandise returned is unused, unopened if retail-packed, returned to FindTape.com within 30 days of the date of delivery, and prior to the return an RMA# has been received from FindTape.com (please use the contact form to let them know the details of the return so that an RMA can be issued). Please do NOT send back tape without first obtaining an RMA # along with the appropriate address to send it back to. The merchandise should be returned freight prepaid (customer's own expense) and the original shipping charge will not be returned unless incorrect merchandise was sent, if the merchandise was sent to the wrong location, or if the merchandise was damaged in transit. If the shipment was damaged in transit, customers must file a report with UPS or USPS in order for the business to initiate a claim.

Any product not returned due to quality issues will have a 15% restocking fee applied since either rolls were cut to width from log rolls and now pre-cut rolls have to be put back into stock instead of having a full log roll available to cut to any width ordered or for pre-cut rolls replenishment stock may have been ordered. In order for a refund to be given on merchandise that is believed to be defective or does not live up to the specifications noted on the web site, the used tape (or a majority of the tape) must be returned so that they can send it to the manufacturer for testing. The cost of shipping (and any certificate of conformance charges if applicable) will not be returned if the manufacturer deems the product to be within specifications. If an ordered tape is outside of the 30 day return period, but within its stated shelf life, and customer believes it is not up to specification, then the manufacturer's warranty will apply. It is the customers responsibility to ensure that the product and color work in their application based upon the information on FindTape.com (this is especially true for large multiple case orders that need to be cut to width; for those orders product can only be returned if the item does not match the specifications noted on the web site).

Please note pickup orders are charged at the time the order is processed and packed up. If an order is not picked up, a return credit can be processed; for merchandise which is returnable; minus the converter's 15% restocking fee as noted previously.

Business Categories

Adhesives and Gluing Equipment, Office Supplies, Tape Dispensers