Business ProfileforSchwartz-Mazda

Schwartz Mazdas finance practice appears to be intended to defraud their customers. In the finance office, they purposefully skipped over $1,300 worth of charges. When questioned about why the payments were so high, they walked through the numbers, still skipped the extra charges.The payment amount wasnt sitting well with me but when questioned, the finance manager showed me the agreed-upon sales price, the PA sales tax, the amount for tags/license plates/registration, the down payment and total amount financed. Didnt use a calculator, but pointed to each. He did not point to the two separate charges of $299 (both marked optional) and I wasnt given the opportunity to decline them, and one for $699 that I similarly wasnt given an opportunity to decline. He did have me sign to decline the extended warranty options though. That part was easy and I expect it was to lower our guard as the ext. warranty is where they typically make the most money. But, that tells me that they specifically intend to defraud their customers by not showing the charges.I wasnt aware of the charges until after getting home and reviewing the contract.When I did get home, and turned on the car, the dashboard lit up showing that it was past due for service by over 3 months. They didnt even prep it for sale! I was able to speak to a service advisor, who told me that I could take the vehicle to my local service department, submit the receipt, and the dealership would reimburse me for the service. However, the service cost $190. I had nothing extra done, only the service as per the code on the vehicle dashboard. After submitting the receipt, Schwartz Mazda, only reimbursed me for $88 of that cost leaving me with another $101 cost.After numerous tries, the only phone call I received was to tell me I owed them $46 to get the license plate/registration for the car. Total extra cost was to me $1,477 There are other similar complaints on snap21.com so I know its done frequently