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Business Profile

Womens Clothing

Ashley Stewart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 51 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $200+ items from Ashley stewart on July 2. I understood there maybe shipping delay because of warehouse issues. As of July 8 I had heard nothing from the company so made contact. They would not give an estimated shipping date, but they have charged my account for the merchandise. This company continues to advertise new inventory and sales without satisfying orders !

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have placed an order on June 24, 2025, the order still has not arrived and I have tried for 2 days to cancel it and I am being told I cannot b/c the 9 business days due to a delay as not passed. I do not feel its fair to make me wait to cancel an online order that I no longer want or need, because when I ordered this it was for an that has come and gone. I have asked for a supervisor by chat and was told someone would email or call me and nothing. Today, I asked for a supervisor and one was not available and stated they would call me back. I work in a call center myself and might not be available. I only want to cancel this order and I am having trouble doing so. They are using a a 3rd party to ship their orders and because of their delay I cannot cancel this order. I feel this extremely poor customer service

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 12th and the total was $96.45. I should have had my order by now I have called them 4 times and I keep getting a story about they moving warehouse or something like that. I want my money back I dont want the order now because its been so long. I called again today and the lady said the stuff I ordered has not been sent out.

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $187 for an order on an order on June 16th 2025. Ashley stated that they were getting a new warehouse and orders would be slightly delayed. On July ******** I contacted Ashley Stewart and asked about my order and asked for a refund. All the **** stated that I couldn't get a refund, but I could get a refund when the order is shipped. The thing is they admitted that they didn't know when the warehouse moved would happen or when they would start taking order fulfillment. My issues is why would a company take orders and not even know when you're going to the ware house. And secondly no managers would get on the phone they just refused to speak to anyone. This company is unethical how can you stay in buisness and not be able to fulfill orders.

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased clothing. Total ******. Received clothing. Returned the entire purchase very promptly. Followed all of their rules exactly. **** email that my return was rcvd on April 7 and refund issued no longer than 2 weeks. Its may 12. Nothing. I have called, been told my refund would be issued overnight. Nothing. Sent 20 unanswered emails. I want my refund!

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order on March 24th from Ashley Stewart. By error *** returned the package to them because the driver couldn't find my address. The order was received by Ashley Stewart on March 31. I called the customer sevice line to see if the package could be sent back. I was told if I wanted the items I would have to reorder them and I would receive a refund on the previous one in 7 to 10 business days. I have reached out to them several times to find out about my refund and I keep getting different lies. It is now April 19th and I still have not received my refund. I asked for a supervisor and was not put in contact with one. I also asked for the phone number to the corporate office and was told they didn't have one.

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very upset. I accidentally placed an order for an incorrect item but it was past the time the store was open. I wanted to cancel the order and was not given an opportunity to do so. I immediately sent an email to cancel the order but was told that it had to occur with 30 minutes. The place was close I am so angry what their response of saying I can drop it off at a store.

    Why can’t they allow an opportunity to cancel an order after hours. I have knee injuries so I have to to either have my daughter send the item back. Or if I mail it back I have to pay to return it. It’s upsetting and I think the company needs to do better for their customers.

    I honestly just want a change so this doesn’t happen any more.

    I think the order is already out to process so I would have to return in the store but I don’t want to be charged a restocking fee, I want my full refund.

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday 3/28/25 I called customer service asking if I could use my Diva dollars online . I was advised I could . I also received a email stating that I had extra david dollars.. on 3/30/25 I went to go place my order and the diva dollars would not allow it to go through. It was not accepting of the code that they have sent to me.. I immediately emailed them about my concern. I also called unfortunately Sunday they were closed.. I followed up Monday with a call in regards to my email. The person on there did not speak English well did not command the car very well and it was quite difficult, I asked to speak to the supervisor I was placed on hold and yet nothing was resolved. I was told I would get a call back. I did not receive one.. my call reference is ******** .
    Today 4/1/25 I called and was told that I had to wait 14 business days for my situation to be resolved something that was not shared with me prior to my concern.
    The federal government aims protect consumers from misleading or deceptive advertising practices, ensuring that claims are truthful and backed by evidence. This was very false advertising and Ashley Stewart has not taken accountability

  • Initial Complaint

    Date:03/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my order. I received notification that the package was delivered. Apparently the package was left in the lobby of the building right under the sign that states do not leave packages in the lobby, deliver to Apt door. I did speak with *** who confirmed that their records indicate that the package was delivered but the driver was not obligated to leave the package at the apartment door. Both Ashley Stewart and *** have stated that they are not responsible. I'm filing the claim against Ashley Stewart because they have my money, I didn't received the product and they picked the shipper.

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Ashley Stewart and used their Ashley ******* Credit Card. The order arrived in different packages. Some of the clothing didn't work out, so I placed everything in one package and returned the items. Ashley Stewart tries to keep money from returns by charging multiple return fees of $10, and other fees they do not disclose on the initial online invoice. Also, if you use the Ashley Stewart Credit Card, they charge your card immediately, not when the order is shipped/received. There are shipping delays. There is a local store, and you cannot go their to make a return. The women at the local store are prohibited from helping customers with online return items, when all clothing comes from the same company. Ashley Stewart makes a difference between clothes bought in the store and online. The practice is purposeful, so they can delay or deny return items altogether, and keep money; at best return fees and other fees they apply for online orders. I paid the balance with *************, so I should have been at a zero balance. Instead, Ashley Stewart did not process my return in a timely fashion, so there was a lingering balance. I called Ashley Stewart and ************** both multiple times, and each blamed the other and it continued back and forth with no initial resolve. Meanwhile, despite the notation on my account that I was trying to resolve the issues, ************* put a 30 day past due **** on my Ashley Stewart credit card. I was only alerted when I sought a loan with another company. The company denied the loan because of Ashley Stewart and *************. I tried to call numerous times to call Comenity's parent company, and I asked for an **************** but the calls are blocked and rerouted out of the country. I lost the ability to get my loan because the company does not allow for negative credit of any kind. I will never use their credit card again. Ashley Stewart and ************* require sanctions of some kind for their practices.

Ashley Stewart is NOT a BBB Accredited Business.

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