Complaints

This profile includes complaints for The Children's Place Retail Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Children's Place Retail Stores, Inc. has 134 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Children's Place Retail Stores, Inc.

  500 Plaza Dr Ste 400 Secaucus, NJ 07094-3668

• 

  Gymboree

  2701 Ming Ave Bakersfield, CA 93304

• 

  The Children's Place

  500 Southpark Ctr Strongsville, OH 44136-9320

• 

  The Children's Place

  26300 Cedar Rd Beachwood, OH 44122-1158

• 

  The Children’s Place

  4802 Valley View Blvd NW Roanoke, VA 24012-2001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back to school shopping- spent over $200 and had my order delivered to the store in westgate mall. I go pick up my box and I’m missing over half my items so I ask the store if there’s another box by chance and there’s not.
  
  I call customer service to ask if they can send my items I’m missing and they stated they can’t, they can only issue a refund okay I proceed to say I’ll take my refund for my missing items and then the lady says she has sent me to the fraud department LIKE IM TRYING TO STEAL MORE ITEMS so since Im missing so many items they said i cant get a refund .
  Im an honest person- i wouldnt steal anything from anyone i have the money to buy it. I JUST WANT MY STUFF ??
  
  Order number **********

  Business Response

  Date: 07/10/2025

  Our goal is to provide exceptional service, and if we fall
  short of that, we sincerely apologize. Your feedback has been forwarded to the
  District Store Manager, and we will take appropriate action regarding your
  recent visit to our Westgate store location. We will follow up with the
  District Store Manager about the missing items from your previous order and
  will provide you with a resolution as soon as possible. The Children’s Place
  values the relationships we have with our customers and hopes you will give us
  another chance to earn your trust and loyalty.

  Customer Answer

  Date: 07/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Children's place on 3/5/25 for $55.42. The company showed that the shipment was mailed on 3/9/25. There was an internal error and the shipment was never mailed out. I placed multiple inquires via their app requested a shipment date. When I was unable to get a shipment date after more than a month, I requested a credit. The app uses bots that apparently take the information and do nothing with them. The company told me I was unable to cancel my order because it had already shipped. I received a call from their credit card company, *************, asking for a payment. I explained the situation, provided order numbers and full accounting of what happened. After more than 6 phone calls and supervisors, I was given a credit, which I didn't want, but accepted. The company is now attempting to charge me late fees on the interest accrued due to their error. (I never received shipment and should have never been billed). They are refusing to fully credit my account and want me to pay interest. (My account history with them prior to this is flawless, lots of transaction and not one late payment),

  Business Response

  Date: 06/25/2025

  We are sorry for the disappointment you have experienced
  with your My Place Credit card. We have forwarded your feedback to Bread
  Financial Bank for consideration. Please note that The Children's Place does
  not have access to make any changes or adjustments to a customer's account. A
  follow-up email has been sent to the bank so they can review your concern and
  provide you with an update. We appreciate the opportunity to address your
  concern and sincerely apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 06/25/2025

  
  
  Complaint: 23496240
  
  
  
  I am rejecting this response because:  This error originated with The Children's Place billing for an order that was never shipped.  The credit card company believed that there was an appropriate charge and therefore charged late fees.  They are not at fault for this issue.  The Children's Place needs to contact the credit company and let them know that this charge should never have been made.  (I have never received products, so how could there be a late fee?!).  This is a billing error, plain and simple.

  I have spoken to both the credit card company and Children's Place and you both are blaming the other entity.  This is a matter of right and wrong.  I have canceled my account and will pursue further action, if you don't make this right.
  
  
  
  
  
  
  
  Regards,
  
  
  
  Tina Sivilli

  Business Response

  Date: 07/01/2025

  Thank you for contacting us with your feedback. We apologize for the difficulties you experienced with your order. Our records show that when you contacted Customer Service directly about the lost order, a refund was processed to your account for the amount charged. Additionally, Customer Service has sent you a $10 Off reward and a free shipping discount for a future purchase to make up for the inconvenience this has caused. 
  
  When a purchase is made on the My Place Rewards credit card, the bank will require payment on the account by the due date or you risk being charged for late fees and interest fees. Since the refund was processed after the payment was due, the account incurred fees. At this time, since our Customer Service team cannot make changes to credit card accounts, we have notified the bank of the issue with your order. We have requested that they waive the fees that were charged on the account as a result of this order. The bank will make the final decision on any changes made to your account. Please allow additional time to receive a response from the bank. If you wish to follow up with them about this, you contact Comenity Capital Bank directly at 1-866-254-9967. We appreciate your patience and understanding.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Details:Merchant: The Childrens Place Order Number: ********** Order Date: May 31, 2025 Order Amount: $125.83 I placed this order on May 31, 2025, but I never received the items. I contacted the shipping carrier, *****, and they advised me to contact the merchant. I then contacted The Childrens Place multiple times, but they refused to resolve the issue and directed me back to ****** I have made good-faith efforts to resolve this directly with the merchant, but they have not provided a refund or replacement.Since I have not received the goods I paid for, I am formally requesting a reversal of this charge under the grounds of non-receipt of goods.Please find attached supporting documentation, including:Tracking information ************ Communication with The Childrens Place Communication with ***** Thank you for your attention to this matter. Please contact me if you need any additional information. ***** and the childrens place is giving me the run around and I just want my childrens summer clothes I never received the package driver says she left on the mail room we have no mail room , I have a ring camera and he didnt deliver it infront of my door . The website is not letting me upload pictures I can email them to you guys

  Business Response

  Date: 06/16/2025

  We have sent a new response directly to the customer’s email
  address as of 6/5/2025. Please check your spam/junk folders for an email
  response from The Children's Place. 

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 04/12/2025 and it says it was delivered on 05/07/2025. I contacted children's place and they told me to contact *****, I contacted ***** and they told me to contact childrens place. I contacted childrens place again and the representative told me they would issue a reshipment after 72 hours has passed from me filing the complaint on their website. 72 hours passed and I contacted them again, to which I was told they cannot reship anything. I call back after contacting ***** again and was told to dispute with my bank. I am so unhappy with the customer service provided by ******************** and ***** regarding this. Would not recommend! I spent $150 on clothes and didn't receive my package nor did I receive my money back.WOULD NOT SHOP HERE AGAIN

  Business Response

  Date: 06/09/2025

  We have sent a new response directly to the customers email address as of 6/9/2025. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 06/09/2025

  
  Complaint: 23409333
  
  I am rejecting this response because:
  
  Horrible customer service and I was told multiple times it would be reshipped or refunded by other representatives. Now they want me to dispute it with my credit card company! Unprofessional and would not recommend shopping here. 
  customer satisfaction is not a priority here. 
  
  Regards
  

  Business Response

  Date: 06/11/2025

  We sincerely apologize for the disappointment regarding your order #**********. Our records indicate that the package was delivered to the front door of the shipping address you provided. We regret to inform you that, since we have proof of delivery to the specified address, we are unable to process a reshipment or refund at this time. We recommend reaching out to your financial institution to dispute the charges for the missing package. Again, we apologize for any inconvenience this may cause you.

• Initial Complaint

  Date:05/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with through the website on May *******. The order, which includes 16 items, was supposed to delivered today, May 17, 2025.I received delivery confirmation that my package had been delivered. But no delivery actually received. I called the customer service line for The ********************** at ************** and spoke with Ahmaud. He advised that missing packages are normal with the postal service and to dispute with my bank. But ultimately concluded that in no way they can help me. This is unacceptable. Please help me to get this resolved.

  Business Response

  Date: 05/22/2025

  We have sent a new response directly to the customers email address as of 5//22/2025. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a regular shopper at The Children's Place and have generally appreciated their rewards program. However, I have repeatedly encountered inconsistencies in how the rewards are handled when items are returned.I was previously informed by multiple customer service agents that if I use rewards to make a purchase and later return those items, I can call back and have the rewards reissued to my account. Based on this guidance, I have done so successfully in the pastthough it often required follow-up calls, as the process was never completed after just one request.Recently, I used $55 in rewards on an in-store purchase, but returned the items shortly afterward. When I contacted customer service to have the rewards reinstated, I was told this could not be done because the purchase was made in store. I explained that I had been told otherwise on numerous occasions, and as recently as a couple of months ago, an agent successfully reissued rewards to me for an in-store return.The first ********** I spoke with said he would contact the store to verify the return and then reissue the rewards. I never heard back. When I followed up, the next agent said their system wouldn't allow them to reapply the rewards. I requested a ********** and spoke with someone named *****, who gave me a third explanation: that The Children's Place does not honor reward reinstatements for in-store purchases.Had I known this was the case, I would not have used my rewards in storeespecially on a purchase I was unsure about keeping. I am requesting that The Children's Place reissue the $55 in rewards used on that transaction and take steps to ensure their customer service team provides accurate and consistent information to shoppers.Thank you for your attention to this matter.

  Business Response

  Date: 05/27/2025

  We have sent a new response directly to the customers email address as of 5/27/2025. Please check your spam/junk folders for an email response from The Children's Place. 

  Customer Answer

  Date: 05/28/2025

  
  Complaint: 23341959
  
  I am rejecting this response because:
  
  I was previously informed by multiple customer service agents that if I use rewards to make a purchase and later return those items, I can call back and have the rewards reissued to my account. Based on this guidance, I have done so successfully in the pastthough it often required follow-up calls, as the process was never completed after just one request. When I first called in regarding this issue, The first ********** I spoke with said he would contact the store to verify the return and then reissue the rewards. I never heard back. When I followed up, the next agent said their system wouldn't allow them to reapply the rewards. I requested a ********** and spoke with someone named *****, who gave me a third explanation: that The Children's Place does not honor reward reinstatements for in-store purchases. Had I known this was the case, I would not have used my rewards in storeespecially on a purchase I was unsure about keeping. I am requesting that The Children's Place reissue the $55 in rewards used on that transaction and take steps to ensure their customer service team provides accurate and consistent information to shoppers. Thank you for your attention to this matter.
  
  Regards,
  
  ********* ****

  Business Response

  Date: 06/04/2025

  We have sent a new response directly to the customers email address as of 6/4/2025. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:05/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made my order on April 22; I stayed up until midnight when the sale began because I was using my "Children's Place" cash rewards and knew everything would sell out fast.
  
  I received a notice that my order was sent to a store almost 100 miles from my home. I am the sole caregiver to two disabled people and cant just take an entire day to drive 100 miles 2 ways for clothes that were supposed to come to my home.
  
  I was told that my items were sent to the store, and I received 15% off as a result. I explained that I did not intentionally do that. I have been a credit card-holding loyal customer for 15 years, and I order regularly. I explained that this was a computer error, and no one would intentionally choose for their items to be delivered to a store that is not accessible. However, my child needs her clothes and I cant get the ones I chose because they are sold out.
  
  The manager at the store said she would mail it but then, when she spoke to her district manager, they said no. And when you call customer service, there is no way to get help. Children's Place does not have the same professionalism a* ****** or *** ***** there is no loyalty to customers and no resolution team. It's low-quality CM.
  
  This is the first issue I have ever had with a purchase from you, and this is how I am treated? I will cut up my card and never order from here again. My child's disability means that she will fit into your clothes for the rest of her life, and you will lose her as a customer because of this principle. My order is going to be sitting at that store until the 9th, I am expecting it to be sent to me so I can have my purchase. If not, *** **** is just as good, and I will shop there instead of Children's Place moving forward. The manager was okay to send it, but Corporate said no, so it's Children's Place Inc that is the problem here not the store.

  Business Response

  Date: 05/12/2025

  We have sent a new response directly to the customer’s email
  address as of 5/12/2025. Please check your spam/junk folders for an email
  response from The Children's Place. 

  Customer Answer

  Date: 05/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I wanted my order sent to me!  They did not do that so nothing can reverse the fact that I will trash them publicly forever and never shop there again!

   

  They should restore the Kid Bucks, that's not a gift that is theft not to!  

  They had ample time to make this right and chose not to.

  
  
  
  
  
  
  
  
  Regards,
  
  
  
  ******** *******

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was shipped to an old address on file and was delivered there. I would like a refund. I do not want to pay for goods that I never received.

  Business Response

  Date: 05/05/2025

  We have sent a new response directly to the customers email address as of 5/5/2025. Please check your spam/junk folders for an email response from The Children's Place. 

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items from children's place online last month which got canceled for some reason but when i called they claimed I had canceled it. I called and spoke with different representatives. I do not appreciate being lied to numerous times and being led on. I paid for the order using a gift card and a credit card. They said they had refunded back to my credit card which was a lie and I had to file a chargeback. They also mentioned that it went back on my original gift card which I specifically said I don't have anymore. The children's place basically just stole my money.

  Business Response

  Date: 04/17/2025

  We apologize for the confusion regarding your refund and canceled order. The refund of $6.30 was credited on a gift card that was sent directly to your email address *********************** as of 4/16/25. Please review your inbox spam and junk folders for an email from 
  *******************************************************,
  
  
  
  

   

• Initial Complaint

  Date:04/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with childrens place and when I received the order, I was missing 15 items in the order number **********

  Business Response

  Date: 04/16/2025

  Our records indicate that the order was refunded on 04/14/25 due to missing items. Please allow 3-5 business days for the refund to appear in your account. We apologize for any inconvenience this may have caused.