ComplaintsforThe Children's Place Retail Stores, Inc.
Childrens & Infants Wear - Retail
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Complaint Details
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Initial Complaint
03/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My account is still showing pending for a order I canceled immediately when I realized the incorrect shipping address was listed.Business response
04/05/2024
We have sent a response directly to the customers email address as of 4/05/2024. Please check your spam/junk folders for an email response from The Children's Place.Initial Complaint
03/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed order 3/13/24 to be shipped to a home address. Receive email to pick it up order 200 miles away. took 7 days, 8 phone calls sitting on hold and many emails to finally speak to someone who DID NOT CARE. Absolutely no customer service very confusing website. I have no merchandise and no money. Don't know how they stay in business. All they want is your money.Business response
03/20/2024
We have sent a response directly to the customers email address as of 3/20/2024. Please check your spam/junk folders for an email response from The Children's Place.Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased shoes, a shirt, and shorts last night. I was told my the merchant that the company price matches online. The merchant standing there heard the whole conversation. I shop there so much I didnt realize my son already had the shirt I bought him. I went to do an even exchange. The merchant that overheard the whole conversation who bu the way, stood there talking to another merchant joking and laughing and did not provide any customer service or assistance, refused to do the even exchange. She said the previous merchant did it wrong. I asked why was I being penalized for a rule the previous merchant did? I was unaware of the rule as a customer. With Easter approaching she really made it difficult for me and my family for no reason. The company can research my name. I shop there all the time but I refuse to shop there anymore. My parent and grandparents who got a credit card there just to shop for my kids will no longer shop there. I would love to hear from someone on a solution. If not we will shop other places.Business response
03/19/2024
Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit at one of our store locations. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This complaint is against The Childrens Place. I paid off my CC in full 12/28/23. I noticed my credit score dropped **************************************************************************** a ***** interest charge and 2 late fees up to today. I feel if the acct was paid off there shld be no other addl future charges. They did credit late fees. I paid the ***** which I feel shld be credited and I wld like my 30 points restored to my credit score. Thanks.. I wld like them to be hit with a negative rating this shld have never happened.Business response
03/14/2024
We are sorry to hear that you are disappointed with your My Place Credit card. We have forwarded your feedback to ********************** as The Children's Place cannot make changes or adjustments to a customer's account. We have also sent a follow-up email to **********************requesting that they review your feedback and provide you with an update. We appreciate your feedback and sincerely apologize for any inconvenience this has caused.Customer response
03/15/2024
Complaint: 21420702
I am rejecting this response because: you as Childrens place work with Comenity! I want the lates removed from credit report since your fault none of mine
Regards,
*****************************Business response
03/20/2024
We regret to inform you that The Children's Place is unable to make any changes or updates to our customers' accounts. We have reached out to ********************* to investigate the issue and provide a solution as soon as possible. We kindly ask for your patience and cooperation during this process and we apologize for any inconvenience this may have caused. We appreciate the opportunity to assist you and we will keep you updated once we receive further information.Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
HI COMENITYCAPITALBANK/MY P; I was shocked when I reviewed my credit report and found late payment on the dates below: (JULY TO NOVEMBER 2023 AND SEPT OF 2022)I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I do ask in light of the good standing relationship we have that you remove this 30 day late from my credit report and refund any late fees assessed on my account.I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.Business response
03/07/2024
We apologize for the disappointment with your My Place Credit card. Your feedback was forwarded to ********************* for consideration as The Children's Place do not have access to make any changes or adjustments to a customers account. A follow up email was sent to ********************* for them to review and provide you with an update. We appreciate the opportunity to address your concern, and sincerely apologize for any inconvenience this has caused.Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 19, 2024 I had an order that was ready to be picked up from the childrens place location and they said that in order for someone to pick up the person had to be present with their ID. I am handicap the stores not handicap accessible. I am not able to walk. I sent my sister in to the store with my ID as well as her ID and they said that they cannot except that because the person had to be present, she explain to them that I was outside And I could not come in because the store is not handicap accessible to get to the location and they said well shes not gonna be able to get her items because she has to be in here in person. I asked if I could FaceTime them so that they knew it was me. I had all of the information and they still declined . They gave me the customer service number and I called him was on the phone with them for over an hour to no avail. They still told me that what the manager of the store said is what went and I dont think thats fair if youre running an app business , it should be accessible to all patrons not just those without disabilities. I want there to be a change because it should not matter what my disability is to stop me from being able to shop at a location and this was the only location that had the items that I needed , and to be treated so rudely and no one even cared that. I was unable to access all entrances and parts to the store. My order number was #**********Business response
03/07/2024
Our goal is to provide exceptional service and if we fall short of that goal, we sincerely apologize. Your feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Rivertown Commons store location. You will receive a follow-up call from the District Store Manager soon. The Childrens Place values the relationships we have with our customers and hopes you will give us another chance to earn your trust and loyalty.Initial Complaint
02/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company charges my card every night at 10:38pm. I ordered online and received said order weeks ago. Still my card gets charged. Spoke to CS through chat, email and phone calls and I have yet to receive a positive outcome. Theyve done nothing and now they blame my bank. This will be the second card Ive had to close because of childrens place.Business response
02/26/2024
We have sent a response directly to the customers email address as of 2/26/2024. Please check your spam/junk folders for an email response from The Children's Place.Customer response
02/26/2024
Complaint: 21340527
I am rejecting this response because:
more smoke and mirrors. I just spoke to them by telephone and email and the response is basically Sorry for your luck but were not going to do anything about this and the live agent was rude because I asked to speak to management. They keep blaming the bank but my bank has never done this and its TWICE now with Childrens Place. They say it is authorized hold and will be returned but its been weeks and nothings returned and I JUST got charged again 3 days ago.
Regards,
*************************Business response
03/04/2024
Our records show the authorizations expired on 2/23/24 and the credit card was only changed $10.77. If you still see on your account is the original authorization hold. The hold should drop off automatically following your card issuer's hold policy. To have this authorization hold removed from the account sooner, we encourage you to contact the card issuer and they can verify that a charge was already completed for the order. We apologize for any inconvenience this may cause you.Initial Complaint
02/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I starting receiving calls fromComenitycb/myplacerwds about payment for a Children's Place credit card payment. I have not opened a credit account with ********************** but apparently they let someone use my information to open one online. All my children are grown and I have no grandchildren, so I have no reason to shop at Childrens Place. They have reported this on my credit and my score has dropped 150 points. I want this out of my name and off of my credit report. They need to make sure who they are opening accounts for with ID or only in person with ID. I have contacted them and they supposedly opened a fraud case but nothing has happened and its been months and still on my credit report. I have also had my other cards drop my limit because of this and they need to FIX it.Business response
02/16/2024
We apologize for the disappointment you have experienced with your My Place Credit card. We have forwarded your feedback to ********************* for their consideration. Kindly note that The Children's Place is not authorized to make any changes or adjustments to a customer's account directly. We have sent a follow-up email to ********************* regarding your concern, and they will review it and provide an update or call back as soon as possible. We appreciate your patience and understanding and sincerely apologize for any inconvenience this may have caused.Initial Complaint
02/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a pick order #********** at the childrens place at ************** in ****** *****. I was sent my husband to pick up the order in Saturday January 27, **** and a manager named ***** told him he could not pick it up because he was not on the list. My husband had picture of my drivers license with him and his own to verify identity. He was explaining to them why he was there and not me. I also called the store to tell them about my situation in which I could not go because I had just had surgery and will not be able to pick them up any time soon. Even though explained to him about my personal problem, the manager insisted he had no power to help me. I could not believe the manager was unable to utilize his management skills to help a customer or maybe he just didnt want to. The website for childrens place is not very user friendly and I was unable to add my husband to the list of pick up persons. I placed the pick up order to save money and then I lost money by but being able to pick it up. Now my order is cancelled because Im unable to go and my husband cant pick it up.Business response
02/13/2024
We have sent a response directly to the customers email address as of 2/13/2024. Please check your spam/junk folders for an email response from The Children's Place.Initial Complaint
02/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I contacted them through customer service email in early December and received no response about our missing package. I recently submitted a complaint but didnt include my order number ***********). When I did receive a response from the business I wasnt sure how to send my reply so the issue is still unresolved.Business response
02/08/2024
We have sent a response directly to the customers email address as of 2/08/2024. Please check your spam/junk folders for an email response from The Children's Place.
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Customer Complaints Summary
669 total complaints in the last 3 years.
213 complaints closed in the last 12 months.