Business ProfileforDeLonghi America Inc

I bought a DeLonghi ************* machine from ******** Sonoma, some time in January. After a couple of refills with coffee beans the machine shows a message to fill ******** container, over and over again. We called DeLonghi customer service, as we were advised by ********************* at the moment of purchase. (After the sale ******** Sonoma is not of any assistance). **************** offered a couple of cleaning tips(they checked we use the proper beans, not oily, asked us to clean the grinder according to the instructions) and since those did not work, they advised us to open a ticket. Which we did. Several! Only they failed to honor those tickets over and over again, just like their stuck grinder! They didn't mail any promised labels, they didn't not follow up on any of the calls, nor tickets. There are $50.00 machines out there that brew coffee and they manage to provide excellent customer service in that $50.00 price! If they can, so should you DeLonghi and ******** Sonoma!! Since when is common practice not to stand behind your products?You can not sell a $2000.00 machine that gets stuck so easily (and no, we didn't use flavoured or "oily" beans) , not provide a way to maintain the grinder clean and expect your customers to send the machine to service locations, every couple of weeks. Just getting to talk you is a pain. The book you provide is useless in this situation and so is your website. It is time consuming and quite irritating. Only now, I got a machine that doesn't grind and a promise that is not kept on your end and you got $2000.00 in return for all of this. Call it as you wish, but this is not what "doing business" means, DeLonghi and ******** Sonoma. This is by far the most bitter experience in a very long, long time.

Hello,I am very sorry to learn of the experience you had when connecting with us. We are sorry we failed to meet your expectation. I have asked my team to reach out to you after looking into this matter. We would appreciate the opportunity to work with you regarding a solution. We will be contacting you soon so please watch for the email or call. We appreciate you contacting us and we look forward to connecting with you soon., Thank you