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Business Profile

Airlines

Scandinavian Airlines Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3rd 2023 my family flew back from **********. One of our suitcases was damaged but we wanted to take care of it once we got home. So the next day I attempted to contact the company. Their phone directs me to the internet, the internet tells me to call the desk at the airport. After a week of calling daily and leaving voicemails at the airport i have not gotten a callback nor have i been able to speak with anyone from the company.

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SCANDINAVIAN AIRLINES SHOULD BE HELD ACCOUNTABLE FOR MY REFUND AS WELL. SINCE CHEAPOAIR BOOKED MY FLIGHT ?? SCANDINAVIAN AIRLINES SCANDINAVIAN AIRLINES SHOULD BE HELD ACCOUNTABLE AS WELL. I BOOKED THE FLIGHT ?? WITH CHEAPOAIR AND CHEAPOAIR MADE THE INTENARY FLIGHT ?? WITH SCANDINAVIAN AIRLINES. THAT'S WHY I SAY SCANDINAVIAN AIRLINES SHOULD ALSO BE HELD ACCOUNTABLE .

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to fly home from Europe with this Summer was nightmare. Due to the strike, all flights were grounded. After an eternity of waiting on help from the company, they were finally able to find us a flight home--more than 48 hours after our booked flight. The company claimed to not be able to book us a hotel, but promised a refund for accommodation and food.It has now been 5 months, and we still have not received that refund. SAS at first claimed to have issued the refund and told us to contact our bank... Then they said the were still working on the case, and now they have stopped answering our emails. Horrific treatment of a loyal customer.

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I were due to fly back from ********* ****** to ******, ** on ************ Airlines (SAS) on July 12. 2022 (flight # SK0903). The airline cancelled this flight on July 11 due to a pilots' strike. The airline told us they could not re-book us. Flights originating in Europe fall under ** rules which require 600**R0 compensation for a cancelled flight within the airline's control. (The ** has determined that strikes of its own employees are considered events within an airline's control) We also incurred an additional $3700 in expenses to re-book ourselves on another airline to return home to the US. On July 20, 2022 we filed a notification with this airline to provide the required compensation and were given case # ********. We have heard nothing from SAS to date. Our booking reference # was V4SVZT. There is no way to call SAS airline on this matter; they have walled themselves off from their customers. Short of bringing a lawsuit, we don't know what to do to receive the compensation we are owed (we are both attorneys). SAS has to do much better by its customers who suffered large losses as a result of a strike within their control.

Scandinavian Airlines Systems is NOT a BBB Accredited Business.

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