Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Airlines

Scandinavian Airlines Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 28 2023 I was supposed to take a flight at certain time, it was delayed for over an hour the airlines rebook the flight for a different time and added a connection flight not only i missed my business appointment also when I got to my destination my luggage was missed it took them over 24 hours for my luggage to be found I had also to pay transportation from airport to hotel because missed my transportation and also had to pay transportation from hotel to the airport to pick up my baggage and transportation back to the hotel , after all this I believe I’m entitled to a full refund of tickets and baggage’s. If I’m not in the airport on time they would not refund and cancel my flight I believe is fair if the airlines can not fully complete and or perform their duties as established customers are entitled to a refund

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My flight tomorrow has two $30 charges for seats, but it was unclear at the time of booking that I was paying extra for this.
    If the website suggests you save your seat and doesn't clearly show a cost associated, then when you pay it doesn't seperate these charges out, then charges twice seperately, then I had to request and wait for a receipt that wasn't readily made availablle... seems kinda sketchy.
    I'm half blind and use a screen reader and this didn't pop up on the screen reader assistance either.

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3rd 2023 my family flew back from **********. One of our suitcases was damaged but we wanted to take care of it once we got home. So the next day I attempted to contact the company. Their phone directs me to the internet, the internet tells me to call the desk at the airport. After a week of calling daily and leaving voicemails at the airport i have not gotten a callback nor have i been able to speak with anyone from the company.

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SCANDINAVIAN AIRLINES SHOULD BE HELD ACCOUNTABLE FOR MY REFUND AS WELL. SINCE CHEAPOAIR BOOKED MY FLIGHT ?? SCANDINAVIAN AIRLINES SCANDINAVIAN AIRLINES SHOULD BE HELD ACCOUNTABLE AS WELL. I BOOKED THE FLIGHT ?? WITH CHEAPOAIR AND CHEAPOAIR MADE THE INTENARY FLIGHT ?? WITH SCANDINAVIAN AIRLINES. THAT'S WHY I SAY SCANDINAVIAN AIRLINES SHOULD ALSO BE HELD ACCOUNTABLE .

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting to fly home from Europe with this Summer was nightmare. Due to the strike, all flights were grounded. After an eternity of waiting on help from the company, they were finally able to find us a flight home--more than 48 hours after our booked flight. The company claimed to not be able to book us a hotel, but promised a refund for accommodation and food.It has now been 5 months, and we still have not received that refund. SAS at first claimed to have issued the refund and told us to contact our bank... Then they said the were still working on the case, and now they have stopped answering our emails. Horrific treatment of a loyal customer.

Scandinavian Airlines Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.