Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Universal Yums (Order #********) that was marked as delivered on July 19, 2025, but I never received the package. I contacted customer service on July 21 and was told they would open an investigation with **** and send a replacement once approved. I confirmed my shipping address immediately and followed up several ******** has now been over a month, and I still havent received my box, any confirmation of **** follow-up, or any replacement. Ive been passed off with vague responses and have not received any meaningful updates.This was a gift to myself, and the lack of communication and accountability has been frustrating and disappointing. I expected better from a subscription company with such a large customer base. At this point, I would appreciate either the shipment of a replacement box immediately or a full refund.Poor customer experience. I would advise caution before ordering if youre expecting timely support or delivery result

  Business Response

  Date: 08/11/2025

  Hi *****,
  
  We're so sorry for the trouble you've had with your order. We completely understand how disappointing it is when something you were excited for doesn't arriveand we truly regret the delay and lack of clear communication.For missing deliveries, we escalate the issue to **** and gather more information to help ensure there's no possible theft in the area and to alert the courier as well.
  
  We can see that your replacement box was shipped and marked as delivered on August 2nd. You can track it here to confirm: **********************************************************************************
  
  Were you not able to receive the replacement? If it's still missing or something doesn't look right, please let us know at ************************************'ll make sure to get this sorted out for you. We've also sent you an email with more details, so feel free to check your inbox when you can.
  
  Thanks so much for your patiencewe're here to help make this right.
  
  Best,
  Universal Yums

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never got boxes i need refund and cancel my membership

  Business Response

  Date: 07/23/2025

  Hi ******,
  
  Thank you for reaching out, and we're sorry to hear about your experience.
  
  Upon reviewing your subscription history, there were a total of four boxes on your account. In April, you informed us via email that you weren't happy with your first box and requested to cancel your subscription. At that time, the first box had already been shipped, so unfortunately, we're unable to refund that specific shipment.
  
  Your account was charged in May and July, while the June box was canceled, and no payment went through for that month. That means there were only three charges of $29, and we've already processed refunds for two of them (May and July) on July 15th. These should reflect in your account within 37 business days, depending on your bank.
  
  We kindly recommend checking with your bank regarding the status of those refunds. Your subscription has also been canceled as requested.
  
  If you need anything further, we're here to help.
  
  Best,
  Universal Yums

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 $40 boxes of treats. One from ***** and one from **. I received 2 small boxes with approx. 8-10 small items in it. Ive emailed them numerous times with to no avail. I told them I would call my credit card company and contact you but they didnt seem to care.

  Business Response

  Date: 01/23/2025

  Hi *****,
  
  We're sorry to hear that you're disappointed with the number of items in your boxes. Unfortunately, were having some trouble locating your account with **********************.
  
  Could you have used a different email address when placing your order? If so, could you kindly provide that?Alternatively, if youre able, you could send us a screenshot of the charge from Universal Yums along with the last four digits of your card for further assistance.
  
  Thank you!
  
  Best, 

  Universal Yums

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried the snack products. They were not good. The entire box was stale. They did not seem to be authentic to the countries listed either. I contacted customer support and asked for a refund for the remainder of my subscription since we were not happy with the product. The company does not stand behind their product and refused to cancel my subscription and refund the remainder 11 months.
  
  The product really is not worth the money. We’re not going to be able to eat them. All I want is a refund for the remainder of the year.

  Business Response

  Date: 01/23/2025

  Hi **,
  
  Were really sorry to hear that your experience with our snacks wasnt as expected. We understand that the texture of chips and crackers from different countries can be quite different from what were used to, which can sometimes make them feel a bit stale.
  
  Did you happen to notice if any items in the box arrived opened or damaged? If so, please let us know and well be happy to replace them for you. Please rest assured that all our products undergo thorough testing to ensure the highest standards of food safety and quality.
  
  Upon reviewing your account, we see that your subscription was canceled, and a refund was processed for the remaining boxes on January 3rd. The refund should appear in your account within 3-7 business days.
  
  If you need any further assistance, please don't hesitate to reach out via email. We're here to help!
  
  Best,
  
  Universal Yums

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been sending the largest Yums Christmas boxes to family for a few years. Usually betwen 3 and 5 boxes each year.This year, they said order $99+ and get a free Advent Calendar. Well I ordered FIVE of the large Christmas boxes at $53.00 EACH. That's $265.00 plus tax. But they refuse to send the Free Advent Callendar to me because none of the individual orders was over $99. Their basic response was "too bad, so sad". No attempt at making it right.They are losing a long time customer. I will find another outfit to order from next year.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered( 2) 6 month subscriptions to be delivered monthly starting in December 2023 for family members. They told me in February that they hadn't been getting them. I contacted Universal Yums shortly after in March.. they assured me they would be sent for the missing ones. The addresses were confirmed. I spoke with someone. I related the badges
  Messages to my family members. A few months went by.. no more arrived. I again contacted and requested a phone call. No phone available per the email. Issue so not corrected after many emails. This $100 each was totally wasted and left saddened failures. Instead of being a joy to get, there were constantly months of disappointment as they waited for them to arrive. I requested my money back after 11 months of waiting. They offered 3 months which doesn't make up for 6 months each. I paid in good faith. I waited patiently. I have had to purchase other gifts since Universal Yums didn't fulfill their obligation.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to try this product at the end of summer sometime around July or August 2024. I’ve been charged four times and I have not received one box. I contacted their customer service and they said that a box had been delivered and one was way behind schedule as built or lost. They just sent out another box today to my house even though I’ve canceled the membership. I do not understand this company at all. I have not received one box not one. no boxes at all.

  Business Response

  Date: 11/05/2024

  Hi there,

  Thank you for reaching out and sharing your experience with us. Were truly sorry for the inconvenience and frustration this has caused.

  I reviewed your case and saw that our support team responded to your initial inquiry and followed up with an offer to send a replacement box or issue a refund. However, it looks like we didnt receive a response to that follow-up. Were committed to making this right and ensuring you receive the experience you expected.
  
  To resolve this quickly, well be reaching out directly to confirm whether youd prefer a full refund for the charges or a replacement for the missing boxes. Please know that your membership has already been cancelled, and no further charges will be made.
  
  We understand how disappointing this situation is and apologize again for any confusion or inconvenience. Thank you for giving us the chance to make it right. If there is anything else you need, please let us knowwere here to help!
  
  Snack on,

  Universal Yums

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription after 6 months of getting their product. I did that under my account on their website, as well as I sent an email to the correct address stating this as well. They continue to debit my credit card each month. I never received any response back. Now that I see this has happened to others, it is obvious they are a scam!

  Business Response

  Date: 05/21/2024

  Hello, thank you for bringing this to our attention, and we apologize for the inconvenience youve experienced. We take such matters very seriously and are committed to resolving this issue promptly. It appears our customer support team received a request to cancel and processed cancellation on April 8th, 2024. Please contact our customer service team directly at ********************************** to further assist with any other questions or concerns you may have. Thank you and stay well. 
  
  

• Initial Complaint

  Date:01/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Yum box on 12/25/23. The email says it shipped on 12/27/23. I signed up to receive 1 a month for 6 months. I paid $108. I have received repeated emails every day stating my package will be delivered that day, then another email stating it will arrive the next day. Their online site says you generally get the package 3-7 days after shipping. I have now received another email claiming my 1st one will be here on 1/8/24 and now my 2nd months one will arrive the next day 1/9/24. And they will not allow for a cancellation or refund due to the fact that I prepaid for it. This is not 1 a month as advertised, which might be illegal

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 6 month subscription of Universal yum packages for my son. I had to prepay for whole order. First order came 12/23/22. I was supposed to get a new box monthly. February **mes along and I never received January's. When I ordered December's box they said if ordered by a certain date you would get December's by Christmas which I did. I never recieved the remainder of boxes. When I reached out to UY via email I received no response. So I googled **mpany and saw very bad reviews and **mplaints of the same problem as me. When you email them they state they will get back in 1-2 days which they never did. I called my credit card ** to report them and then the next day they finally respond to my email about 2 weeks later. They refused to refund my money and stated some bogus lie that I ordered January's box that was delivered 12/23/22.That was not true, I received Dec's box and should have recvd ******* but I didn't like many other customers. It is now Feb 17 and I didn't even get feb box. What happened to *** and montky my son should have recd? When I emailed to cancel bc I din't recv order they should of allowed me to cancel, bc they failed to deliver or reply to my inquiry. They shouldn't take all your money up front and then fail to deliver and respond with bogus reasons and not refund my money. It doesn't state non refundable in fact on honestbrandreviews.**m it states you can cancel your subscription any time. They did not allow me to cancel and many other customers, failed to deliver and failed to refund us. They took over $400,000 in Small Business Covid loans that they don't have to pay back and stole money from customers and refuse to pay back. This **mpany is a scam and theif and should be held ac**untable. I posted my review of what they did on their website and they took it down, misleading people who are reading their reviews and not knowing the reviews are biased and real reviews are removed, that is unlawful.This **mpany should be investigated.

  Business Response

  Date: 03/02/2023

  Customer was aggressive and threatening when interacting with us. We spoke with her and she was issued a refund on February 17, 2023.

  Customer Answer

  Date: 03/02/2023

  
  Complaint: 19426940
  
  I am rejecting this response because: I was refused a refund until I threatened to write BBB and consumer protection. All my emails were not ackowledged until I wrote that.  If you read reviews on Universal Yum you will see they ignored all the customers they did not deliver too. They did not refund me my credit card had to dispute.
  
  
  
  Regards,
  
  ***************