Reviews

This profile includes reviews for Samsung Electronics America Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Samsung Electronics America Inc. has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Samsung Electronics America Inc.

  85 Challenger Rd Fl 7 Ridgefield Pk, NJ 07660-2118

  
• 

  Samsung Electronics America Inc.

  40 Seaview Dr Secaucus, NJ 07094

  
• 

  Samsung Appliance

  42902 Executive Drive Troy, MI 48085

• 

  Samsung Electronics America Inc.

  356 Center Point Blvd. North Augusta, SC 29861

• 

  Samsung

  356 Centre Pointe Blvd Simpsonville, SC 29681

Review Details

• Review fromHardatt S

  Date: 07/29/2025

  1 star
  I wasted $1600 on a defective TV with no support. I purchased a brand new Samsung TV, and what I received was completely unacceptable. There was a spider trapped inside the screen and visible screen damage along the bottom edge. This is not a minor issue. I received a defective product right out of the box. To make matters worse, Samsung's customer support has been beyond disappointing. Despite being well within the 30-day window, I was told the TV would not be replaced. Instead, I was instructed to hire a pest control service to fumigate the TV, which I did at my own expense and yet the spider is still inside. The pest control company informed me that the only way to remove the spider is by taking the TV apart, which only a Samsung technician is authorized to do. When I relayed this to Samsung, they refused to take responsibility, claiming the issue is not covered under warranty. How is a trapped spider and visible screen damage on a brand new TV not considered a manufacturing or shipping defect?? This is a blatant failure of quality control and customer service. I spent $1600 on a product that is now unusable, and Samsung has made it clear they will do nothing to resolve it. I will be pursuing legal action, and I strongly advise anyone considering any Samsung products to think twice. If this is how they treat customers who receive damaged products, I can't imagine how they handle long-term support. Avoid Samsung at all costs!

• Review fromADAM L

  Date: 07/28/2025

  1 star
  ONE OF THE WORST CUSTOMER SERVICE EXPERIENCES. DELIIERY SET FOR SATURDAY -- TOLD ONLY DAY POSSIBLE. WAITED FOUR HOURS -- NOTHING. NO DELIVERY, NO EMAIL, NO PHONE CALL. CALL TO CUSTOMER SERVICE LEADS TO A HOLD TIME OF OVER 1 HOUR. DO NOT ORDER FROM SAMSUNG.

• Review fromMINKI K

  Date: 07/26/2025

  1 star
  I am extremely disappointed with Samsung's handling of my recent Fold 7 purchase. On July 15, I placed an order for a Fold 7 Unlocked device, scheduled for *** delivery by July 23. Due to delivery failures by ***, the package was never received and was eventually returned to Samsungs warehouse on July 25without my ********** resolve the situation, I spent my entire weekend speaking with support representatives and was advised to purchase a new device. Initially, ********************** refused to honor the promotional price from my original order, requiring me to pay an additional $120. After long and exhausting communication, they agreed to apply the discount. I trusted their promise, returned the original order, and repurchased the ********* my shock, ********************** charged me a $75.95 restocking feedespite the fact that the return was necessitated by their delivery failure. This charge is unacceptable and unfair, especially given the time, effort, and financial impact caused by Samsungs error. When I contacted support again via live chat, I was told nothing could be done.Ive since disputed the charge through ******, and if necessary, Im prepared to take legal action. I cannot recommend Samsung based on this experience. Their customer support was unhelpful, their resolution process was inconsistent, and their accountability to loyal customers was severely lacking.

• Review fromGenevieve V

  Date: 07/26/2025

  1 star
  4 Year Old Samsung refrigerator keeps going out. Have to wait days to get someone out to repair. Had to throw all food and rent a refrigerator. Tech came out and doesn't speak any English. Does some stuff and leaves. 12 days later it's going out again. Contacted again and have to wait days for someone to call back to schedule a tech again. Poor customer service and awful product.

• Review fromKarla H

  Date: 07/26/2025

  1 star
  Never order anything online from Samsung! They bait and trap customers with sale items never disclosing you are automatically enrolling into auto pay for a monthly subscription. I dont own a Samsung refrigerator anymore and definitely dont need a water filter for one! Samsung refuses to allow me send them the unwanted merchandise citing a 15 day return policy. That policy aligns with fraudulently signing consumers up for paying for products they dont want or need! By the time you receive it, it is already too late to return per their policy!

• Review fromJunghoon P

  Date: 07/26/2025

  1 star
  Hello, I recently traded in my ************* 4 through the Samsung Trade-In program. I received a notice that my device is inoperable and that I owe $1,000. I dispute this decision, as the phone was fully functional at the time of shipment.I shipped my trade in phone November last year and Samsung sent email on July this year and they said my phone did not turn on and returned my device to me. Battery was 0% when I received phone so I charged phone and it is perfectly works. How did Samsung technician inspect without charging? Please review my case and let me know how we can resolve this. I believe this assessment was made in error.

• Review fromJason & Dawn B

  Date: 07/25/2025

  1 star
  If we could give zero stars, we would. We ordered a full set of kitchen appliances from Samsung. We ordered them on April 7, 2025. We were given a delivery date of May 9. May 9 we get a message advising us the time frame for delivery was 3-7. All downhill from there. We receive a call at 630, they are running behind, be there by 730. 8p arrives, nothing. We call the number that called us, we're told the delivery team went home, we need to reschedule. What? We call Samsung, they request an expedite. Wednesday, May 14, RXO, Samsung's delivery partner, shows up with a damaged ************************** both dented. We call Samsung, they offer us a $120 credit or replacement. Replacement. We wait another week, another no show from ***, wait another week. May 30, RXO shows up with, ready for this? The wrong refrigerator, a lesser model than we purchased & they damage the dishwasher while installing it! We tell them we are refusing the dishwasher because it's damaged. The installer's attitude gets worse than it already was, yanks out the dishwasher, he and his partner take it outside, pack up and try to leave. They left open electrical wires under a sink with open plumbing. My husband ran out to get them & the installer tells the helper to come back in & fix it. He has no idea what to do & asks us for electrical tape. Tapes the wires & leaves with our tape & still open plumbing. Samsung was useless in getting this resolved. Told us again they'll send it up the chain. We said no. Request to return all their appliances, hang up from them, call different company, with better customer ********************* get them the next day! Moved Samsung c*** to our dining room. They sit, in our way, for 2 weeks. Still don't have full credit. They're charging us for a filter we have no use for, that was returned but is "lost" by ***. July 24, we are done & will never use Samsung or RXO. No customer service in either company. No one takes ownership or follows up for resolution.

• Review fromANJA M

  Date: 07/25/2025

  1 star
  I purchased a new Samsung refrigerator in 2023, in 2024 the compressor out In July 2025, the refrigerator went out again. I lost all my food twice. I called samusung and did the trouble shoot . A service ********* came out 3 times to He stated that parts not working are 10 years old and no longer under the manufactuer warranty. They said they could only extend the warranty on the parts.meaing capture the cost of these parts only. After waiting on hold for an 1hr 20 mins for an approval from Samsung management to cover the parts they never approved it and told me that the repair cost coverage would be at the discretion of the service technican; who already denied it. I am extremely frustrated that i purchased this brand new refrigerator in 2023 with parts that were already out of warranty without my knowledge. This is not acceptable Samsung...money, time and food wasted from a past loyal samsung customer

• Review fromRyan M

  Date: 07/25/2025

  1 star
  Be aware when purchasing Samsung Products. Have a dishwasher that lasted 4 months before it started having error messages. Contacted Samsung they said that it was not their issue as the error code was a plumbing issue. Had a plumber come out and take a look, they mentioned that there is a leak within the dishwasher and that it is a manufacturer issue. Called back Samsung and they gave the run around on the phone. Also stated that the cost of the plumber to come out per their request is our problem. They will have their technician come out and take a look at it, and there might be additional fees that will be charged, depending on the finding. This will be the last Samsung product that I purchase. No longer a supporter of Samsung. Be aware. They will take your money and mislead you. Then laugh in your face.

• Review fromElizabeth H

  Date: 07/25/2025

  1 star
  I bought a top load, Samsung washing machine without an agitator about five years ago. Over the last few months it takes me about five hours to do one load of laundry because the machine continues to go off balance. I contacted Samsung and they told me to recalibrate the machine. I did that twice to no avail. I cant tell you how frustrating this is when you spend 700+ dollars on a machine to have this happen, I will never buy a machine again without an agitator.For as big as Samsung is, I thought they would treat my complaint with more respect. Offering service or replacement or something A machine should last more than five years. I will never, ever by a Samsung product again. If I could give a zero star on this, I would gladly do it.