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Business Profile

Manufactured Home Supplies

Galanz Americas LTD. CO

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Supplies.

Complaints

Customer Complaints Summary

  • 221 total complaints in the last 3 years.
  • 124 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding a small countertop oven purchased through ****** (Order #*******************) and manufactured by Galanz (Galanz Americas Limited Company).

    After only a few uses, the oven’s glass door shattered without warning, posing a serious safety hazard. I was nearly injured by the sudden explosion of the glass.

    When I attempted to contact the company, I found that the product had already been discontinued and removed from their website, along with all previous product reviews. I tried to reach customer service by phone and email, but received no meaningful assistance. I was simply told that the warranty had expired and therefore they would not take responsibility for the issue.

    This is not merely a warranty matter — it is a product quality and safety issue. A glass door on a heating appliance should not spontaneously shatter under normal use, especially after only minimal usage. The company’s refusal to provide repair options, replacement, or any support is unacceptable.

    I am a student and did not even use the oven frequently. I now have an unsafe, unusable product, and no way to resolve the issue directly with the manufacturer. I believe other consumers are also at risk, especially since the product was removed so quickly after being sold.

    ?

    Desired Outcome:

    I request one of the following:
    1. A full refund for the product
    2. Or a replacement unit that is safe and properly supported
    3. And a clear response from the company acknowledging the product defect

    I am submitting this complaint to BBB in hopes of receiving assistance, since my direct attempts with the company have failed.
    Sincerely, **** *** *****************

    Business Response

    Date: 07/03/2025

    We are
    sorry to hear that you have experienced issues with your product. Upon reviewing the uploaded files you shared (attached), we could see the copy of invoice is for the camping cot and not the appliance product. Can you please provide the correct copy of receipt for the appliance you purchased?

    Galanz Customer Service Team

    Customer Answer

    Date: 07/04/2025



    Complaint: ********



    I am rejecting this response because: I have the invoice of the Oven.







    Regards,



    **** ***

    Business Response

    Date: 07/10/2025

    Thank you for providing the correct invoice for the appliance. The provided invoice indicates that this unit was purchased on December 4, 2023. Unfortunately, this unit is out of one year warranty period.

    We apologize for any inconvenience.

    Galanz Customer Service Team

  • Initial Complaint

    Date:05/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refrigerator isn't cooling.

    Business Response

    Date: 06/05/2025

    We are sorry to hear that you have experienced issues with your Galanz product. We understand your product (GLR12TRDEFR) was purchased from ****** on September 24, 2022. Unfortunately, we are sorry to inform you that this his unit is out of warranty period. Please do not hesitate to reach out to us at ************************************************************** or ************** if you have any questions? Thank you.

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello.I bought a microwave from the Beautiful brand by **** ********* from ******* about 2.5 years ago. The company that manufactures the microwave is called Galanz Americas; After only 2.5 years, the microwave has completely rusted inside. When I reached out the company, I was told that the product was out of warranty and there was nothing they could do.I escalated the issue and a manager called ***** *****, on Friday 4/25. He told me he would call me back on the following Monday, but it's been a week, and I still haven't heard from them.I could understand if a component inside the microwave went bad and needed replacing. But a microwave should not rust, especially after 2.5 years of use. A microwave has a lifespam of about 7-10 years, and for this microwave to have all of this rust after only 2.5 years is an insult to customers. Not to mention all the health issues that can come with using a product that has rust on it.The microwave had a full cost of $160. All I asked from the company was a refund in the amount of $80, which would put both me and the company at a bit of a loss, but I was willing to accept it.

    Business Response

    Date: 05/07/2025

    We value you as a customer and we're sorry to hear that you are experiencing this issue.

    We are glad to inform you that we will proceed with a refund of $80. You will receive your check in the mail within 14 business days. Please contact us at ************** if you do not receive your check.

    We appreciate your patience!

    Galanz **************** Team

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a standup freezer unit from ****** Upper section of unit stopped working about ******* into ownership which feel outside the ****** Return window so ****** facilitated a conversation with the supplier (Galanz). They asked if I wanted it fixed or a refund, I said I would like to have it fixed. Back and forth of follow *** to try and get some kind of ETA and nothing happened. Then when I said I just wanted a refund they tried to get something set up which was fine, another month goes by with nothing back from them Eventually I gave up waiting and bought a new unit so requested a refund, have now been waiting and going back and forth with them for over 2months and they say "We have FWD your request to the appropriate **** and have not heard back but will hear back in 24/48hrs"So I wait and call back and everytime its the same message Would love some help...Frustrated ha

    Business Response

    Date: 05/05/2025

    We apologize that you have experienced issue with your product and our customer service. We are processing your refund check. You will receive your check in the mail within 14 business days. Please contact us at ************** if you do not receive your check.

    We apologize for any inconvenience and we appreciate your patience!

    Galanz **************** Team

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company sells defective products and puts on their products outdated warranty not to give out the refund on January 28,2025 my daughter purchased a ****  ********* microwave as a birthday Gift since she know that i have all her appliances that was manufacture by galanz the microwave stopped working after 3 month i tried to put a claim and was denied due to the fact that the warranty was outdated and since i did not have a receipt due to the fact that my daughter had purchased it and displaced it i tried going to ******* to see if i could get a receipt they denied it because it was purchased cash I had spoken to a claim rep which her name is Gloria W. which told to file the claim that they would do a partial refund I sent in all the images of the microwave and barcode and warranty spoke to Lisa which everybody was giving me the run around and different version but at the end they denied my refund sending me back to ******* I tried contacting the supervisor but it seems he is never there Phill m. called several time and was not there spoke to Glorias W.  too and the last rep was Allen w.  very nice gentlemen which tried to help me but he was not allowed they terry got another senior agent Terry which did not help either I need help resolving this issue they have many complaint against them due to the poor product not working and damage fast

    Business Response

    Date: 04/23/2025

    We're sorry to hear that you have experienced issue with your product. Your model comes with one year limited warranty. In order for us to provide you with the warranty support, we would need a copy of receipt. We have checked the manufacturing date on your product. It was manufactured in September 2022 which is far beyond the one year warranty period. We would need a copy of receipt to confirm your warranty eligibility.

    We apologize for any inconvenience.

    Galanz Customer Service Team

    Customer Answer

    Date: 04/26/2025



    Complaint: ********



    I am rejecting this response because:

     

    they know i dont have a receipt  i told them it was a birthday gift 





    Regards,



    **** *********

    Business Response

    Date: 04/28/2025

    We apologize for the inconvenience. However, we would need a copy of receipt in order for us to proceed with a warranty support as the manufacturing date found on your product was September 2022 which is well beyond the one year warranty period. 

    We apologize for any inconvenience.

    Galanz Customer Service Team

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buy a decent looking microwave from Galanz because it was the only size I could fine at ******* that would fit in the space I have. Get it home unbox it, plug it in to use it, put my item in for 5 minutes to heat it and after the time goes off I pull the item out and still cold. So I repeat. Still cold. I then call customer service at **********************. They want a copy of the receipt, so I provide them with the copy. They say take to *******. I take it back to ******* and get a new one. Same issue. Not heating. Contact them again. They say take it to *******. I take it back to *******. Same issue. So I ask if there is something I am doing wrong. I mean how hard is it to set a time to heat a.d push start? No response to my question. I shouldn't have to take something back to ******* a fourth time to get something done that should have been done definitely by the second time. Should be able to get a response to me emails? I even wrote them twice and said their customer service was extremely poor. Unfortunately customer service is nonexistent in ********************** nowadays, with stupid automated systems every place you call, even ******(very poor customer service with automated services), to even at *******. No one wants to help anyone.

    Business Response

    Date: 03/14/2025

    We're sorry to hear that you are experiencing this issue. Our record indicates that the unit was purchased on Mar 8, 2025. Please return the unit to ******* store for a full refund.

    Galanz **************** Team

    Customer Answer

    Date: 03/15/2025


    Complaint: 23065092

    I am rejecting this response because:

     

    What if for whatever reason they do accept my return? This is an internal matter with Galanz and should be resolved by Galanz. Obviously 3 microwaves that don't work tells me that there is an issue with the product or quality control. Maybe you shouldn't let communists make your product but be Made In the ***. This is the only microwave that I have been able to find that will fit in the space that I have. Thank you



    Regards,

    ****** ******

    Business Response

    Date: 03/17/2025

    Please be informed that we are partnering with ******* for the returns. Items must be returned to ******* for full refund if the unit is within the ******* return window. Galanz provides warranty support if the unit is out of ******* return window but is within one year limited warranty period. Since the units were purchased in March, please return the items to ******* for full refunds.

    Galanz **************** Team

    Customer Answer

    Date: 03/19/2025


    Complaint: 23065092

    I am rejecting this response because:

     

    Please be informed that since I have had to return this item several times ******* suspects fraud and have issued a store credit and not cash returned to my card. Thank you.

     

    Also since I have had too many issues with this company I have bought another microwave from another manufacturer. I am done with ever buying a Galanz product. You **** and your customer service ***** even worse!!!!



    Regards,

    ****** ******

  • Initial Complaint

    Date:01/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 9/1/24 90 day warranty policy expires 12/10/24
    11/25/24 Vissani refrigerator / freezer stopped cooling food and drink, within 90 day warranty

    11/25/24 I completed Galanz Customer Service questionnaire

    11/29/24 Galanz Customer Service emailed me to say they would refund my money. They advised me if I haven't received a check in 6 weeks time contact Galanz Cust Svc.
    6 weeks = 11/29/24 - 1/10/25

    1/4/25 Galanz Cust Svc via phone conversation, the bank is processing and expect a refund check in the mail. The Warranty Claim ****** was then out of their control and passed on to the bank refund department

    1/13/25 Galanz Cust Svc emailed me to state a 2nd notification was being sent to refund dept.
    1/26/25 We have received no email or letter from Galanz re: bank refund nor check amount nor ETA.

    Business Response

    Date: 01/28/2025

    We would like to offer our sincere apology for the delay!

    Your original refund check was issued on Dec 29, 2024 and was mailed to your address at * ********** *** ***** **** ** ****** We have stopped your check on Jan 23, 2025 when it was reported that you didn't receive your check. We have issued the replacement check on Jan 26, 2025 to your address at * ********** *** ***** **** ** ****** Please allow a few more days for your check to get delivered. Please contact us at ###-###-#### if you do not receive your check.

    We appreciate your business and patience! 

    Galanz Customer Service Team

    Customer Answer

    Date: 02/05/2025




    Better Business Bureau:


    This morning i checked my postal mail, and found a check from Galanz , under ticket ******, for the amount of $449.00.  This is the correct refund amount as it does not include the sales tax of $35.92 on the original purchase.

    Please mark this BBB claim as closed and complete as of today.  Thank you for your assistance in resolving this matter.  It has been since November 25, 2024.



    Regards,


    ****** ****** 

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Galanz 11 cu.ft convertible Upright Freezer, White Feb 6, 2024, from Home Depot for 829.99 plus tax with a total of 954.49. Oct 2024, I started having trouble with part of the freezer not working properly. I contacted Home Depot and was told to contact Galanz because it was outside the stores warranty policy, and there is a 1 year warranty through Galanz. I contacted Galanz on Oct 13, 2024, and was told the part was on back order, and a refund was the only possible resolution. I was fine with the refund and provided all the required information. Nov 9, 2024, I received the check in the mail for $829.99. Nov 10, 2024, I again contacted Galanz, wondering why I didn't receive the tax portion back. I was told they would look into the situation, and I have still not received an additional check. I contacted them again today, Jan 18, 2024, and informed them I would be contacting the BBB.

    Business Response

    Date: 01/28/2025

    We would like to offer our sincere apology for the
    delay!

    Galanz refund consists of the actual purchase price and it does not include any retail offered extended warranties or the tax. This is because Galanz is not a retailer but a manufacturer. This warranty policy is specified in all Galanz user manuals. 

    Galanz Customer Service Team

    Customer Answer

    Date: 01/29/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,


    ******* *******

  • Initial Complaint

    Date:12/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refrigerator stopped working. Contacted customer service on 4 December 2024/ answered their questions by email 5&6 December 2024 / contacted customer support again on 11 December, 18 December, 20 December and 27 December. Each time told that my concern has been forwarded to relevant department for service. Each email reply I receive is the same canned response. The warranty is a scam and it is likely the company has no intention of honoring it.

    Business Response

    Date: 01/09/2025

    We are sorry for the delay in receiving the refund check for your refrigerator.   Refunds were delayed with the holidays but the check will be issued this week and should arrive in 7-10 days.  If you do not receive the refund by then please contact us at ************** 

    Customer Answer

    Date: 01/09/2025


    Complaint: 22736923

    I am rejecting this response because: I have not received a refund at this time



    Regards,

    ***** ********

    Business Response

    Date: 01/10/2025

    Yes, we understand the refund check has not been received by Mr. ******** yet as it was issued today. The refund check number is 43485 issued from *********. It is estimated to be delivered sometime next week. Thank you.

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Galanz Air Fryer Oven at ******** on December 3, 2023. It came with a one-year warranty. When I tried to file a warranty claim on November 22, 2024, Galanz refused to honor the warranty. They told me that ******** was not an authorized retailer and that therefore the warranty was invalid.

    Business Response

    Date: 12/05/2024

    We have never sold product to this retailer and as such they are not approved to sell our product.   That is why we have denied the warranty claim.   The customer should return to the retailer to fulfill the claim.

    We cannot support warranty for product that we do not know the origin of.

    Customer Answer

    Date: 12/05/2024



    Complaint: ********



    I am rejecting this response because:

    You should stand behind your products regardless of where they were purchased. It is entirely unreasonable to expect a consumer to contact the manufacturer of every item they purchase to determine whether the retailer is an authorized seller of that product. ******** is a major retailer; I did not buy this appliance on the black market or off the back of a truck. You are not doing business in good faith.  


    **** ******

Galanz Americas LTD. CO is NOT a BBB Accredited Business.

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