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Business Profile

Theatre

Count Basie Center for the Arts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 7 tickets through ticketmaster for the Fiddler on the Roof performance on saturday 9/27/2025 at 7:30 pm. Due to a unforseen situation we were not able to use the tickets and contacted the Count Basie box office with more than enough time, requesting to move the seats to sundays performance. We had 7 seats in the 3rd row and simply asked to move us to ANY seats for Sunday afternoon's performance which had an incredible amount of seats still available. The person I spoke to said that they had accomodated these requests in the past but it they would have to get approval from the ticketing director, Matt L.The perrson took my information and called back and said he was being difficult for no reason to switching the tickets. I asked to speak with him directly. They would not allow me to do so, but did provide me with his contact information. I called and left 2 voicemails and never heard back.
    This is a local NJ theatre for which I have attended many events. This being an ethnic show popular with Jewish families, the tickets were for 2 jewish families with 3 young children meant to have fun. There seemingly was no reason to turn us away when so many open seats were available for the same show the next day. We ultimately transferred some tickets to another family for which only 2 were used. The tickets were originally purchased through ticketmaster and the rep I originally spoke to at the count basie theatre understood this and said that it should have been able to get done.

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased ticket to see rocky horror picture show the movie, it was a horrible experience, I went last night with my kids it was horrible I thought it was a movie the cast ruined my night could not hear movie or see the screen performers very vulgar by the way blocked the screen with the props, horrible this was never mentioned in the movie description i want refund or gift certificates, gas and tolls to get there

Count Basie Center for the Arts is NOT a BBB Accredited Business.

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