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Business Profile

Telecommunication Equipment

Monmouth Telecom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were put into an abnormally long contract with Monmouth Telecom. Last year, I requested to cancel and they told me I had to send certified mail to cancel my auto renewal and that it could only cancel at the end of my contract in June 2025. I confirmed multiple times that we were cancelled as of the end of June 2025. Turns out, we only canceled our auto renewal and not our service. (I feel swindled since there was clear communication over phone that we would not be continuing post June **************************************************************************************** December of 2023) Now I am dealing with canceling our service. We, once again, sent certified mail as requested to cancel our service. Upon them receiving our mail, they informed us that we have to wait a 60 day cancellation period.

    Business Response

    Date: 10/02/2025

    The customer signed a standard three-year agreement that clearly defines each partys obligations, including payment and cancellation terms. 
    The contract included an auto-renew provision, which the customer requested in writing to remove on 01/02/2024; we complied and removed it.
    On 09/11/2025 we received a written request to cancel services but no effective cancellation date. 
    The active contract requires a 60-day cancellation notice; we notified the customer in writing of the ****** timeline and provided a disconnect date of 11/11/2025 (60 days from receipt).
    Monmouth Telecom is acting in accordance with the signed agreement and we recommend the customer review their executed contract for the applicable cancellation terms.

     

    Customer Answer

    Date: 10/02/2025


    Complaint: 23959344

    I am rejecting this response because:
    While I understand the response, the lack of assistance and shady responses when speaking on the phone to people for help on how to cancel the service. I was told that I have to cancel at the end of the contract and was instructed how to do so... I was not instructed that canceling auto renewal wouldn't also cancel the service at the end of our contract. This, maybe in my opinion, is shady business. Then I have my accounts payable team work to send certified mail to cancel the service based on the "misunderstanding" and now there's a 60 day cancellation notice? My team heard nothing about that.  


    Regards,

    ******* Arabia

Monmouth Telecom is NOT a BBB Accredited Business.

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