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Business Profile

Business Consultants

Riverbend Consulting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Riverbend Consulting with the expectation that I would receive professional, strategic help recovering an ****** account. What I experienced was the exact opposite.. a disorganized, dishonest process that wasted my time, took my money, and delivered no ********** main representative, ******** ****, was constantly late to her promised and offered no value beyond sending generic email drafts clearly crafted by chatGPT. Much of the content I was given was clearly written by AI or pulled from basic templates. I was left to do most of the work myself, despite having paid thousands for expert assistance.When I scheduled a strategy call to discuss real solutions, I was told that Riverbends only plan was to send an email to Amazon supervisors and hope for a response. We attempted this several times, and not once did I receive any reply from ******. There was no follow-up plan, no insight, and no escalation process outside of desperately emailing an Amazon supervisor, despite promises that there would be.******** ***, a supervisor, stepped in and promised further support, including specific next-step actions if the initial attempts failed. I recorded the call where she made these promises. However, days later when I followed up, she denied any willingness to help with the steps she had previously outlined. She was dismissive, manipulative, and even insulted me during our conversation.Riverbend pretends to be empathetic and supportive but uses this false sense of partnership to secure payment. Once paid, their communication changes, urgency disappears, and everything they promised vanishes. Their approach is manipulative and predatory.. especially toward Amazon sellers who are in stressful situations and seeking genuine help.I am filing this complaint because I was misled, insulted, and provided no legitimate service in return for my payment. I am requesting a full refund and urge BBB to hold Riverbend Consulting accountable for their unethical behavior

Riverbend Consulting is NOT a BBB Accredited Business.

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