Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are thieves; they are not accredited by the BBB. Why are they still in business? Is no one paying attention to the reviews. They are doing the same thing over and over. My case is going into arbitration, but when do you stop them and close them down. Why are they allowed to stay in business and continue to rip off people. There is nothing honest about them.

• Initial Complaint

  Date:06/23/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express serious concerns regarding my retail installment contract and the financial difficulties I am experiencing as a result.
  
  Firstly, the contract shows that I am paying $729.00 per month. However, this is not what I agreed to nor what I signed on the electronic pad at the car dealership. The terms I agreed to differ from what is reflected in the contract.
  
  Additionally, the contract incorrectly states that I traded in my previous vehicle, but in reality, there was no trade-in involved. This misrepresentation has impacted the terms and possibly the financing.
  
  Furthermore, I have requested the original contract from the bank, but the copy provided to me was blurry and unclear. I am concerned that the bank may have sold or transferred my contract without my proper knowledge or clarity.
  
  The financial burden of this loan has become unmanageable. I am unable to afford the payments, and as a result, I have lost my apartment. I am in a dire situation and need assistance in resolving this matter.
  
  A temporary or permanent reduction in my monthly payment amount to better align with my current financial situation.
  A possible extension of the repayment period to reduce monthly financial burden.
  Waiver or reduction of late fees or penalties incurred due to missed or late payments during this hardship period.
  Clear communication and documentation of any modified terms agreed upon.
  Assistance or resources the company can offer to help manage this financial difficulty.
  Please consider this request carefully. I am hopeful for a fair resolution that considers my current circumstances. I am forwarding this complaint to the involved companies with these specific resolution requests for their review and response.
  
  Please review my case and provide guidance on how to address these discrepancies. I am hopeful for a resolution that can help me avoid losing everything.
  
  Thank you for your prompt attention to this matter.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this company on February 3rd, 2025 and from the start I have had an issue. After they told me my car (2022 Tesla Model y performance) would be delivered with full charge, it was dropped off with 20% battery left. From here, I was told my license plate was going to be shipped to me in the mail, which still has not arrived (now 4/17). I have reached out to the company several times regarding my license plate and they have continuously told me its in the mail. I have even reminded them my temporary plate is expired. Their words were if I get a ticket, to send it in to them to get it resolved, however I am not comfortable with continuing to drive on and expired license plate. I have tried to go into my *** to ask them what steps I can take myself to get my plate, they said I need to wait for the dealership to ship it. This is getting very frustrated and with being active military I am getting upset with having to drive with an expired plate because they keep saying its in the mail but not shipping it. I have also reached out regarding a tire issue that they said would be resolved by a tire getting shipped in the mail to the ***** dealership here to get fixed since they sold it with a nail in the tire. I have still yet to receive my tire and it has been 3 weeks.

  Business Response

  Date: 04/23/2025

  Hello Ms. ********************* you for reaching out, and we sincerely apologize for the inconvenience and miscommunication you've experienced. We understand how frustrating this has been.
  Regarding your plates, after speaking with our DMV clerk, we are currently waiting on the title from the bank in order to process them. We've been following up with the bank and requesting the needed documentation, and  I assure you we will ship the plates out as soon as we receive the title that we need to process it.
  For the tire issue, please send us the make, model, tire size, and a photo of the tire so we can confirm the correct replacement. Well cover the full cost and ship it directly to you, or we can coordinate with your local Tesla dealership to do so. (If you would like us to coordinate with your Tesla dealership, please let me know which location you will be bringing your vehicle to.)
  We truly appreciate your understanding and are working hard to get everything resolved as quickly as possible.
  Best regards,
  ****** P

  Square One Auto

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Square One Auto on December 18, 2024, and still have not received my permanent license plates. My temporary tags expired on February 16, 2025, and it is now March 14, yet the dealership keeps giving me false promises. I have visited three times, waited for hours, and was repeatedly told my plates were available when they were not.
  
  The owner himself promised me twice—once verbally and once with a signed note—that my plates would arrive, yet they still have not. I made a $4,000 down payment and have been making monthly payments on a car I cannot legally drive. On top of that, I am forced to use Uber, which is draining my finances. I have asked for an extension on my temporary tags, but the dealership refuses. At this point, I feel scammed.
  
  I need my plates immediately or, at the very least, an extension. If that is not possible, I want to return the car and receive a full refund, as I no longer wish to do business with a dealership that operates this way.

  Business Response

  Date: 03/22/2025

  Hello Mr. Miranda, 
  
  We do apologize for the delay in the delivery of your plates and registration, as we were also not expecting this delay to occur, which is illustrated in the signed note that you attached. In the event that the DMV does not allow us to provide a second temporary tag to you, it is because your plates are already in process. However, sometimes this process may take longer than expected due to varying reasons on the DMV's side of the process. Rest assured, that as soon as we collected all of the information needed to process your plates, we had sent it over to the DMV to start that process. Furthermore, I looked into your case and found that your plates were ready on the date of your complaint submission, in which I have attached the release form that you have signed when picking up your plates and registration that same day. Again, we do apologize on behalf of the DMV for the inconvenience this has caused you, and if there is anything else we can help you with, please feel free to reach out to us. 
  

  Thank you,

  Square One Auto.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife went to square one auto to purchase a car in oct 2024. We paid rougly 3200- 3300 to finance a 2021 jeep compass . Our sale guy ***** ****** did all the paper work. My wife has a license i at the time didnt have a valid id nor a license, ***** our ********************** guy asked me to email him my id upon receiving the email he confirmed that he could not use my id because it was expired and blurry and he asked me if i could get another persons id to cosign along side my wifes name .i than informed him i could not . he than walk away and returned minutes later telling me i got approved for the car weeks later the car would not start it has been to several different dealship fir months on end and they refused to refund my money . Now currently my paper tag have expired and i recently went to *** to obtain license plates dmv advise me that my car was under a name of ****** ******* and that they could not give me anythig without the gentleman being there i do not know who this is it was just me and my wife present that day i called the dealship multliple times about this situation and ***** has got back to me after promising to get this problem resolved

  Business Response

  Date: 03/10/2025

  Dear Mr. ******************* sincerely regret hearing about your concerns regarding your purchase experience, and we appreciate the opportunity to address them.
  After reviewing your situation, we found that the *** has been waiting on valid insurance from you. Since this was not provided, a lien was placed on the title. Additionally, our records show that both you and ****** ******* signed for the vehicle at the time of purchase. As a dealership, we require physical signatures on all contracts, meaning both names listed were in attendance on the sale date.
  To resolve the issue with your plates, we recommend visiting the *** with valid insurance, as this will allow you to obtain them. We understand how frustrating this has been for you, and we want to assist in any way we can. If you have any further questions or need clarification, please feel free to reach out.

  
  Best regards,
  Square *****************start="919" data-end="922">

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this company on Dec 13th 2024. Disclosed in their warranty we have 2 months to have them fix any mechanical issue. Days after purchasing the vehicle, I noticed that a light came on saying(back light faulty) since a few days after purchasing the car, I have been trying to communicate with them to get this issue resolved. They keep saying they will order the part and will give me a call when it comes in. Its been several weeks and I keep having to call them and no one responds to me. I have emailed them and spoke to supposedly managers to help me fix this matter, but nothing has been getting done. I called this morning ( January *******) and spoke to another manager and explained my frustrations, and he went off on me and told me he didnt want to deal with my attitude and was yelling at me and continue to hang up on me. I called back to be transferred to him again and as soon as he heard my voice, he hung up. I am reaching out to you guys to help me with this matter. this company is so unprofessional.

  Business Response

  Date: 02/21/2025

  Hello Ms. ****************** you for taking the time to share your feedback. We sincerely apologize for the experience you had with us. Its never our intention to make our customers feel unheard or disrespected, and have addressed that employee. We completely understand how frustrating this situation must have been, and were truly sorry for the delays and any miscommunication that occurred throughout the process.
  While there were some delays in receiving the backlight part, once the part arrived, we offered to install it for you, however, we understand that you chose to take the part and have it installed elsewhere, and we fully respect that decision.
  That said, we take concerns about customer service very seriously. We are addressing the internal communication issues you experienced to ensure this does not happen again. Your feedback helps us improve, and we appreciate you bringing this to our attention.
  If theres anything more we can do or if you have further questions, please dont hesitate to reach out directly.
  Thank you again for your patience and understanding.

  
  Best regards,
  ****** *.
  Square One Auto

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealership September 14, 2024 and the temp plate that was given to me expired October 15, 2024 I called numerous times for an update on plates and never got a call back. I physically went to the dealership on October 19, 2024 for an update and walked out with another temp plate that expired on November 15, 2024. Called yet again didn’t get a call back. Now, I went back to the dealership on November 20, 2024 and still no update nor a call back.

  Business Response

  Date: 12/23/2024

  Hello *******,
  
  Thank you for bringing this matter to our attention. I have gotten in touch with our DMV clerk who handles our plates and registrations for our customers, and we are following the process of your plates so that we can get them to you as soon as possible.

   

  Thank you

   

   

• Initial Complaint

  Date:09/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchase a 2019 Jeep.Grand Cherokee in January 2024. When this vehicle was purchased it was not approved by me to use my credit to purchase the vehicle. I never stepped into this dealership nor spoke to anyone in regards to the purchase until after I was made aware in February that I was a co signer on the car. I contacted the company furious because I was trying to figure out out how they could be so careless not verify and speak with me to cosigner for a car first before anyone in the particular situation my daughter a car in my name. Finally being able to speaking to someone at the company that had any idea about what was going on, the general manager ***** ******** explained that he didn't have a way of verifying if I was there or not and didn't know who sold my daughter the vehicle at the time of the call. I explained they should have that documentation in their database for their car buyers. They stated they would call me back the next business day once they investigated the situation further. I never got any call back and had to call several times to get in contact with the correct person who could help me. I finally spoke to **** ********* (financial manager) who was rude and asked me what did I want to happen but never rectified how this transaction could have happened without me being present to be a co signer and my credit being used unethically and illegally and just gave me one option which was whats done was done and the only thing he could offer was my name being taken off of the lease after 3 months of on time payments. Fast forward it's been 7 months and my name is still on this lease and no one from this business has made any efforts to correct this major issue or clear up their part in the situation. It's disheartening to have being taken advantage of and then have a company not do their part in ensuring people don't attempt to take advantage of others. You need to make this right like your company stated you would do.

  Business Response

  Date: 09/26/2024

  It pains us to hear your feedback regarding your experience at our dealership. I can assure you that we have been looking into this matter on your behalf. We would like to invite you to come speak to us or give us a call at ************.
  If we can assist you with any other matters, please contact the email below.

  
  Thank you,
  ****** *****
  ***********************************
  

  
  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car back in 2019. I payed for the car to be registered and insured. I was told the plates will be mailed to me. It's 2024 still have not recieved plates after begging for them. The paperwork on the car I purchased is fraudulent and was corrected without my knowledge or consent. I reached out to the owner of the dealership ********* and his response was "fuck you sue me I have lawyers ". The day I left the dealership the car died and needed to be towed to a mechanic shop and I was stuck with a ******** bill. I reached out to the finance company and they said the paperwork was corrected in 2023 that I signed which is impossible seeing I never went to the dealership or talk to anyone from theor since summer of 2020. They keep doing fraudulent paperwork with my name and I'm disgusted. I have been without a car and was up to date on all payments until 2023. I'm not sure where else to take this matter but I do need help resolving this issue.

  Business Response

  Date: 08/09/2024

  It pains us to hear your feedback regarding your experience at our dealership. I can assure you that our team goes to great lengths so that they can make the best, most informed decision. Upon reading your review, we did try to reach you via your phone number, however we were not able to contact you. If you would like, you can call us at ************ and we would welcome the opportunity to speak with you. We would also encourage you to directly reach out to the owner at **************, where he will be awaiting your call.

  
  We look forward to your call, and we hope to find an agreeable solution with you!
  Thank you.
  

  
  

  Customer Answer

  Date: 08/09/2024

  
  Complaint: 22079868
  
  I am rejecting this response because: My attorney reached out to you guys multiple times with me present and asked to speak with a manager or the owner which yielded negative results. I have been trying to call the owner *** which yielded negative results for an answer. I even left him a voice mail. You guys did fraudulent paperwork to *********** and signed my name. I have requested all the paperwork from *********** and already notified the ** consumer affairs of this issue. 
  
  
  
  Regards,
  
  ***************************

  Business Response

  Date: 09/05/2024

  Hello Mr.Roopal,

  We would like to help come to a solution with you, however, we have tried to contact you with no success. We still invite you to call and message the owner at the number listed below. 

  Thank you.

  *************

  Customer Answer

  Date: 09/05/2024

  
  Complaint: 22079868
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Merecedes Benz C class coupe on July 13th, 2024. As soon as i left the lot, the check engine light, and tire light came on. I put air in the tire and that got rid of the tire light, however, the check engine light has stood on for the whole week. I first brought the car back on July 15th, and waited for over 6 hours. I was told the light was fixed and it was a carbon filter issue. I thought it was over then. Wrong! After 1 more week of constantly calling and texting with no response. I finally got second appointment to get the light checked AGAIN! Which was on July 22nd. As i went in at 9am. I was waiting once again for hours while being ignored. I had to constantly ask whats going on and finally a man named **** whos their alleged mechanic said he needs it for a few days. So once again Im out of luck with a vehicle. I have no other means of transportation and let the general manager ***** know this. He responded with disregard and refused to provide me a loaner car for the time being as I live more than an hour and a half away. Currently I have not heard any update on whats going on with my vehicle and dont know how long they will hold it for. In the meantime, I am paying $100 a day for a car rental. July 23rd was when the car was dropped off and up until now, we are paying out of pocket for a car rental. $100 a day, so far it's 10 days. The solution we ask for is to please reimburse me for the car rental, and in exchange we will change the review. Looking forward to a response.

  Business Response

  Date: 08/09/2024

  Thank you for bringing this to our attention. We take these matters seriously and would like for you to send us a receipt of the car rental for our review. We appreciate your effort in reaching out to us.

  
  Thank you,
  ******
  ************** 
  ******************

  
  

  Customer Answer

  Date: 08/14/2024

  
  Complaint: 22076120
  
  I am rejecting this response because:

  **************** offered to pay half. I want the full refund and I do not want to leave the car there after the h*** I went through.

   

  
  Regards,
  
  ****************