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Business Profile

Electronic Equipment Dealers

SDI Technologies Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an iHome Autovac as a gift, and after several months, the device stopped functioning. When I contacted customer service, I was asked to provide a video to demonstrate the issue. After submitting the video, I was informed that a receipt was required. Unfortunately, I do not have the receipt as the item was a gift. Given that the device is only four months old, this situation is unacceptable.

    This experience is a clear violation of the company's policy and exemplifies poor customer service.

  • Initial Complaint

    Date:08/25/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get the box template with the artwork for the Monster High bluetooth headphones and locker. I called and left voicemail to customer service and never called back. Please send it to me via email.

    Business Response

    Date: 08/29/2023

    I spoke with the ************ and informed him that packaging templates and Monster High artwork are proprietary and cannot be shared with the public.  As there was no complaint regarding the product itself there is no further action necessary and this complaint should be withdrawn.

    Customer Answer

    Date: 08/29/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to ihome by email three days went by no response. I called there number listed and told them about my defective computer mouse that had stopped working on me. I had spoken to a rep and forwarded my concerns supposedly to the company resopnsible for the products. I was given a address to send my defecti ve mouoticese to that has been four weeks ago. I called and a rep said there was no number I could call to check on the progress of my mailed item. I was also told by a rep the address to mail to and I would be sent a new mouse. I called this week and a rep told me the business would be closing until next monday further

    Business Response

    Date: 04/25/2023

    The customer was contacted and sent a new mouse via Federal Express (tracking #************).

    Customer Answer

    Date: 04/25/2023

    [I have received the new mouse via **** this week thank you for your cooperation,]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************************************************************************** Tuesday, January 3rd, 2023 V.I.P. Corporate Executive SDI TECHNOLOGIES ************************************************************************** ********************************** ************** &V.I.P. Corporate Executive TIMEX GROUP ***, **************************************************************************************** ************** Very Serious Complaint!Dear SDI Technologies and/or Timex Group ***, **** Executive:Good Morning or Good Afternoon to You!How is your day today in sunny ******, ********** and/or **********, *********** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that I had received a Brand New Timex Large Display AM/FM *********** from your corporate office within the last year or so and have Never Used It and when I opened it up on Friday, December 30th, 2022 to use, it did Not Work Properly At All!When I set the clock for 9:00 a.m., it woke ME up at 7:30 a.m.!I know that I set it right and even checked it once the alarm clock went off to see if I made a mistake when I had set up the alarm clock and that was Not The Case!I am very angry and ***et over this because I need a Working Alarm Clock and I thought that Timex Makes Good, Working, Lasting Products!Now I am Very Confused!All that I want is to have the alarm clock kindly replaced for ME at No Charge!Here is some information that I was able to retrieve from the box for your reference and further review.Timex Large Display AM/FM *********** T227BQ-03042013(4) TEX Upc Code: 7 **** ***** 6 T227BQW If You would like ME to return the negligent product back to You for examination, then please provide ME with a ***** or *** label and i will return it right back to your headquarters, No Problem!If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: Voice/Messages/Text: **************.

    Business Response

    Date: 01/17/2023

    After receiving notice of ****************** complaint from the Better Business Bureau, SDI immediately contacted ************** to inform him that we would be sending him a replacement Timex model.  Since we no longer make the specific model ************** wrote about we offered a comparable replacement, thus this complaint has been resolved with the customers desired resolution.  I am available to answer any questions you may have on this matter by calling my office at *******************.

    Customer Answer

    Date: 01/17/2023


    Complaint: 18676987

    I am rejecting this response because:



    Regards,

    ***********************

     

    whoever responded here NEVER even provided their name.  just a phone number and extension.

     

    i just left a message there stating that whoever sent the clock to ME, it was NEVER signed for, NOR received by ME.

     

    ridiculous.

     

    please 

    contact

    me

    back

    at

    **************.

     

    thank you.

     

    sincerely yours,

     

     

    ****** *******************

    angry and upset timex customer

     

    /hps

SDI Technologies Inc. is NOT a BBB Accredited Business.

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