Business ProfileforMiele, Inc.

We bought the ** 2360 ventilation hood for our home kitchen from Abt in March of 2019 and by April 2022, the motor died. Before then, it was making noises that indicated something was wrong and it continued to sound worse. We do clean the filter. ****, a certified Miele tech, came out to diagnose the hood and confirmed that the motor died, could not be fixed, and had to be replaced. The vent was already past warranty by one year. That was a $150 appt on 3/22/22 just for looking at it. The motor arrived and was replaced by **** on 4/12/22, and was written up as $978.29, including travel fee, working time, and traveling time, but he was merciful and offered a large goodwill discount. We kept the old motor but **** had told us it would be nearly impossible for anyone to fix.In February 2024, the hood started making its tired, strained noises again. Mind you, this is less than two years after having the first motor replaced. And a hood's one basic component is the motor. I called Miele about honoring the warranty but they said that it was still out of warranty because the hood was bought in 2019. So, even though the motor, the functioning unit, was less than two years old and installed by Miele, they would not honor the warranty. I had to schedule another $150 appt for 4/3/24 with ****** to tell me what I already knew: that the motor was dead. ****** did diagnose also that it was likely jammed by another part of the hood and maybe the design was bad. He suggested buying a whole new unit rather than a new motor because it's likely the motors will keep getting jammed and stop working. That would be another $1199 plus the recommended $900 10-year warranty. "Then we can keep coming out here at no cost to you." Yes, for the price of a few ventilation hoods.We chose this brand in 2019 over others who make compact hoods because we've heard Miele has excellent quality. But that's not the case here. Beware! Miele builds products to break in a little over the warranty's time.