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Business Profile

Security System Monitors

Vector Security, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was sold a home security system! That was said to be the best in the market! 3300 in cost on the unit! Alarm defective from day one issue after issue cameras not working consistently issue with transmission of service request for repairs or replacements not answered Finally after they stop recovering payment did they act now they re-act 2 cameras have been replaced I requested for time of unit not working they then terminate service with out resolve of matter and or will to work with me I want to full refund of unit cost and cost of services for the passed 3 years

    Business Response

    Date: 06/24/2025

    This account is out of our Poughkeepsie location. They will handle this going forward to resolution.

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a full security system from vector security the system was down and not working for months they refused to credit me back for the months not in use then the terminated my account. and refused to remove system out of my house and refund me.

    Business Response

    Date: 06/20/2024

    Vector Security would like to apologize to ************************* for any misunderstanding. The customer has been contacted, and a resolution has been provided. The customer has agreed to allow The Poughkeepsie, ** Branch of Vector Security to service the system. Once serviced, the customer has agreed to remove or update all negative updates about Vector Security due to a misunderstanding. This customer is serviced by the ************, ** Branch of Vector Security, and is not serviced by the *********, ** Branch.

Vector Security, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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