Business ProfileforLANA Health and Wellness Spa

I was interested in Ayurveda(traditional Indian treatment). Owner assured me several times that they have a specialist from India who is performing traditional Ayurveda treatment. I filled out extensive questioner about my general health condition. I spent some time talking to the owner, answering her questions. She said I needed to cleanse my body before they can perform Ayurveda. I repeated several times that I have a reaction to certain forms of vitamins (naming them) and most vitamins don’t get absorbed due to my condition. Upon arrival home, I discovered that 2 out of 4 bottles contained that very form of vitamin that causes heart problems. I messaged the owner, explaining the situation. She arranged for another bottle to be delivered to my door. That bottle had a warning that people with malabsorption syndrome and IBS should not be taking those supplements. I messaged the owner and asked for my money back because I can’t prepare my body for the procedure. She stopped responding to my texts and had followed with official email stating that they have a no return policy and I now have almost $2000 worth of credit with the spa. I am not interested in their massages or facials/ hair treatment. Honestly, I am very much uncomfortable receiving any treatment at the spa where the owner and workers themselves are not listening to concerns and condition of the patient and are just going through the motions without care that they can harm the patient. I came with high expectations as spa had glowing reviews. But after that treatment, pared with no refund policy (which is obvious that I am not the only one who asked for a refund), I understood that all those reviews are most likely marketing scam.