Customer ReviewsforGrand Sanitation Service, Inc.

The cost of doing business should be reasonable. I contracted with Grand Sanitation for concrete recycling. They charged $314.54 for their 20 yard container. The cost to recycle the concrete is $85.00 per ton. I recycled ***** tons of concrete at a cost of $1383.80. I requested a copy of the dump ticket. The cost charged to Grand Sanitation was ****** out. A call to ********************* disclosed that the cost per ton is $18.00. This is capitalism on steroids. I would not consider this a reasonable transaction. Two stars were given only because the staff were cordial. Price gouging should be prohibited.

um, where is the cost of recyling anything only $18 per ton? we would love to know the organization that quoted you that peice ao we can bring all our recycling there. Also, rates for recycling anything depand on the material you load into the dumpster, if the concrete has anything else like bricks or rocks and dirt they charge more.But in the end I am not aware of any public disposal site that is only charging $18 per ***** am the onwer of Grand and would be interested in speaking to you directly about this. my direct email os *********************************************** Thanks

If I could give no stars I would. Missed pick up weekly for months. Had to call weekly. Finally called to speak with owner who told me, "Go F**K a dog", because he was having bad day. Wish I had recorded it. Professional business huh? AVOID

Sir,Can I ask what the issue is please? Can you email me directly at *********************************************** for immediate assistance.

Terrible service. I have been a customer for 6 months and ********************** missed trash pickup 7 times already. Always has a lame excuse as to why but they always get the houses at the bottom of the street and the street around the block. Im paying for 2x pickup per week and they will not refund for missed days. Why pay for a service and not receive the service they offer?

*******,if you reach out to me directly I will take care of the service issues right away and make sure any missed service days are credited immediately. my direct email is ******************************** I cant help if I don't have the address so please reach out to me so I can resolve this as soon as possible!Thank you,

DO NOT USE!!! Fail to follow the law - specifically **** and fail to provide services contracted for. Never return calls. Increase fees and cut services arbitrarily.

I am sorry ******************, we cannot offer backdoor service for your recycling at no additional charge. also, the gate on your driveway are constantly locked when we come to get your trash, we can't get in if the gates are locked!Thanks,

**** **** response is patently false. You offer and have offered "backyard service" as evidenced by the charge on our Grand Sanitation **** (for about 12 years, if not more) and your own website. Further, you have provided said service for over **** years. It appears that you charge different rates for different municipalities, but you nonetheless advertise, offer, have provided, and have charged us for "backyard service". For example, here is a link to your website: https://www.grandsanitation.com/service/north-plainfield/ While you indicate by way of asterisk that "Longer driveways may require an increased rate.", you nonetheless offer said service. Grand Sanitation has NEVER indicated in over 12 years that there was an issue or requested an additional fee for our driveway.Further, no one ever requested "backdoor service". After months of your drivers failing to pick up our recycling from our backyard, and after repeated calls and numerous conversations with your staff as to our medical condition to no avail, you were provided with letters from our physician indicating that we were unable to bring bins to the curb because of medical issues. Grand Sanitation was advised at least six times verbally on the phone, by fax, and by **** regular mail. Pursuant to your reception, you were in receipt of our correspondence and we were advised for over two months that the issue would be resolve. It never was. We requested that anyone with supervisory authority call us. Neither ****, who was identified as the supervisor, nor anyone with authority ever extended the courtesy to call us back to address our Americans with Disabilities - Title III request for "reasonable modifications". Further, we do not, nor have we EVER, had gates at our property. So it is a physical impossibility to have gate or gates "locked". It is quite unfortunate that this is not only a violation of the **** but appears to be another example of bait and switch.Finally, it appears that you have retaliated against us and have dropped service within minutes of responding to the BBB. You failed to provide an explanation for discontinuing service, even though you provide a quasi-public service, and payment was never an issue as we have been on autopay for over a decade with never a missed payment.

Be extremely aware of this company and how they conduct business. Their truck backed into car on a Wed morning down a dead end street with only 8 houses. Clearly the only truck to do so. When I contacted the company they ignored me for 3 weeks and didn't even bother to investigate the accident. Finally the owner tells me to contact him he can review the back up camera. He's very near response qas he requested an estimate. After I did that he offered to send a check. However it never arrived so I had to take him to small claims court where he purebred himself by telling the judge his trucks don't have cameras that record. If you hirebthis company understand theu run at night when everyone is asleep and if something happens they will not do the right thing. Do you really want their truck on your street. I am currently appealing my case and intend to prove and expose this company for what they are! Beware!!!

******,The judge in Somerset county found that you are not telling the truth and ruled in our favor. Please stop spreading misinformation regarding a settled court case.

That's because you lied and withheld video that shows your driver hitting my car. I have brought this to the attention of the judge you will be receiving papers soon. I will apeal this decision as my information is absolutely True! Furthermore I van **** suit against your driver. Just because a judge made a bad ruling doesn't mean spreading disinformation. And we have only begun our journey to the truthful resolution to this matter! Obviously you don't understand how the system works. People have the right to know what kind of person and irresponsible business you are! IF THE ***** HURTS FIX IT!! ..

This response from the owner is the response of a guilty man! An innocent man would have Said " We never hit your car" His response " the judge ruled in our favor "... Judges do that sometimes when video evidence is destroyed and people lie about the event