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Business Profile

Data Systems Consultants

Global IT Solutions Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this text on 9/20/2024: “Your ****** has been charged with USD 260.41. Your item ****** has been shipped to San Jose, California. If you don’t recognize this please call ***********.

    I called the number, I panicked because I live on SS and a small pension. When I called the number a young man answered so I told him what I was calling about. He told me he was a Microsoft contractor and that he could help me. As the conversation continued he started discussing protection for my laptop. I didn’t have any extra protection on my laptop than provided from Microsoft. The bottom line is I supposedly purchased lifetime coverage protection and help for $1,499. This went on my CITI credit card on 9/23/2024.

    Giving the information he provided in the way of a receipt and several phone numbers:
    INVOICE# ***** 
    Global IT Solutions
    ###-###-####
    Technician: Brian L. ****

    After the purchase he called me with the following numbers:
    ###-###-####
    ###-###-####
    ###-###-####

    He loaded two programs onto my laptop. They are: Webroot and CC Cleaner. I have the keys for them if needed.

    I called about a week ago and none of the 4 numbers were answered.

    For your information: On one of the last calls, Brian was wanting to tie my mobile phone to something he had loaded on my laptop. First he ask me if I had $20,000 because if the laptop and my phone were tied together we could easily transfer funds both directions. I told him I didn’t feel comfortable doing that. I think that’s when “Global IT Solutions no longer had any use for me.

    I would greatly appreciate any assistance you can give me.

    I don’t know how to upload documents, concerned I would lose everything I had already typed. Happy to scan and attach to an email. I have the invoice and another document with the other 3 phone numbers did not work and the names of the programs and their keys.

Global IT Solutions Inc is NOT a BBB Accredited Business.

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