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Business Profile

Senior Services

Wireless Lifeline Assistant Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I GOT A CELL ***** AND SICE DAY ONE ON JANUARY 03 **** THRU THE *** THE ***** WAS NOT WORKING PROPERTY DAMAGE I NEED A REPLACEMENT ***** IN ******* ** KNOW THE ***** IS NOT TURNING ON THE SCREEN IS OFF OR TO DESACTIVATE THE SERVICE

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5th 2023 I signed up for *link ACP/lifeline phone service. I use it for unlimited talk text data and hotspot for my laptop .The 1st month The phone service was OK, i didnt use much hotspot. The 2nd month my Internet was very slow, only 1/2 the pages would load, others wouldn't load at all. I have been looking for work and I received an email with a link to do a background check . It was only good for 24 hours and my service wouldn't let me connect with that Link. I couldn't even get my email to open on my laptop. Finally, I had to use someone else's phone and laptop to finish the background check. (They live at the same address and use a different phone service. )I was completing my background check within a minute.This service is useless to me if I cannot connect to the Internet to do important work, let alone just get online.I have called the company several times, the latest being may 24th 2023, I was told that the connection is congested with so many users that I should try a different time period. I tried for 6 hours to use the email link, then finally asked a friend for their help.Today, I applied to a different company for phone service.I went on BBB.org to check the * link company and found that there is $62 million dollar lawsuits against that company. So this a another legitimate complaint about *link.

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lifeline wireless / Tracfone has been s******* me around for over a month. On phone daily , 4 or 5 hours @ a time arguing !! I had phone through them for over 10 years..Needed government program for disabled daughter. One per household. Gave mine up , switched companies, now pay for monthly plan. I unlocked phone from this carrier. Also told them want to keep transfer number. Too many doctors, ************************ to change # manually !!! Was told I could keep. Week ago got NPT to port # to new carrier. That rep didn't confirm - I thought did so threw away old SIM card. Week later no number. Called , they won't give me #. Said need SIM OR IMEI # & last 4 of SIM #. I have those ; still would NOT give me new port # .!! Told verify my account & e-mail. Then many calls, transfers to employees. Go through whole conversation over & over , then disconnected !! This business ,using a government lifeline / ACP ********************************* the customers !!

Wireless Lifeline Assistant Program is NOT a BBB Accredited Business.

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