Reviews

This profile includes reviews for DOWC Provider Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DOWC Provider Services, LLC

  199 Pomeroy Rd Ste 1 Parsippany, NJ 07054-3706

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  DOWC Provider Services, LLC

  PO Box 661 Ringwood, NJ 07456-0661

Review Details

• Review fromGary M

  Date: 05/23/2024

  5 stars
  DOWC has been helpful with filing myclaim. They answered the phone every time I called in less than a minute. Hopefully the claim will be approved Quickly. ****** was great . all representatives I talked to were great.

• Review fromJohn W

  Date: 05/21/2024

  1 star
  Dealing with DOWC has been one of the most frustrating and unpleasant experiences of my life. When I bought my Elantra in September of 2020 the dealer sold me a powertrain warranty that was supposed to cover 120 months or ******* miles. ***** were about ****** miles on the car.When the car broke down in April of 2024, there were ****** miles on it. I contacted DOWC to see if they would honor the warranty. I could tell from the unfriendly man who took my first call that they would do their best not to.I live in the ********* area. The car broke down in ************. I could have had it fixed immediately and been on my way, but I naively hoped DOWC would honor the warranty. They demanded receipts and details of all the maintenance Id had done on the car over the past several years. I sent them what I had, and waited.After over two weeks with no word from DOWC, I told the dealer to do the work. I couldnt wait any longer. The morning they were about to proceed, the dealer received a voicemail from the warranty company saying that they would not cover the repairs. No explanation given.When I called and asked why, the man who answered the phone was irritable and defensive. He told me I had not followed the manufacturers maintenance schedule to their satisfaction. I asked if I could have the explanation in writing. He said I would receive an explanation by email within 24 hours.That was over a week ago. Im still waiting.All told this was a miserable experience. You are at their mercy. If they dont want to pay (and they dont), you have little recourse other than to wait a long time and then accept their decision. Do not expect them to help you in any way, or to even do something as simple as send an email that they promised to send. Because they don't care about you.

  DOWC Provider Services, LLC

  Date: 05/28/2024

  **************, please provide the contract number for the service contract or the last six digits of your VIN to *********************

  DOWC Provider Services, LLC

  Date: 06/03/2024

  DOWC Administration Services, LLC (DOWC) serves as administrator of vehicle service contracts and other products offered by motor vehicle dealers in connection with the sale of new and used vehicles. As such, DOWC processes claims and provides other administrative services in connection with such products. On September 15, 2020, the Selling Dealer provided the Customer with Limited ****************** No. ********* (Contract) for the Customers 2017 ******* Elantra SE on September 15, 2020, and accepted the terms of the Contract. Please see a true and accurate copy of the Contract attached. On or about March 22, 2024, the Vehicle was towed to the Repair Facility (RF) after the Vehicle was hardly running. The Customer submitted a claim to DOWC for coverage under the Contract stating there was a knocking noise, and the Vehicle was wanting to stall. On behalf of the Selling Dealer (the obligor for payment on the Contract), DOWC requested an inspection of the vehicle due to the cost of the repair. However, prior to DOWCs inspection, the Customer authorized, and the Repair Facility performed the repair. Thus, the Selling Dealer was deprived of its contractual right to inspect the vehicle and the alleged breakdown prior to any repair.Further, DOWC informed the Customer that he needed to provide maintenance records for the Vehicle. The Customer provided verified maintenance records for two oil changes dated March 17, 2023, and March 18, 2024. Pursuant to the ********* ************ Warranty does not cover, provides no benefits or payment for, and warrantor has no obligation under the terms and conditions of this Limited Warranty for the following: 9. For a breakdown if your maintenance obligations under this Limited Warranty have not been satisfied and/or maintenance as recommended by the manufacturer has not been performed or for a breakdown caused by abuse, misuse, tampering, alterations, or making improper adjustments or lack of customary maintenance as recommended by the manufacturers maintenance schedule for your vehicle. (See ********* p. 3) The maintenance records provided by the Customer demonstrated that maintenance was not performed in accordance with the factory maintenance schedule. As such, the claim was denied. DOWC processed and administered the claim based on the records provided by the Customer and the clear unambiguous terms of the Contract. Thank you for the opportunity to respond to the Customers concerns.

• Review fromKareema S

  Date: 05/20/2024

  5 stars
  DOWC What can I say is **** customer service and patience at DOWC is unbelievable I had gotten this contract through a dealership were I purchased my vehicle and didnt quite understand all of the details, **** went above and beyond to explain your contract what comes with the contract he explains how to submit your claims and explain procedures to follow. He is a very good listener he takes the time to make sure he understands the details of your situation. I have no regrets purchasing this warranty service it is 100% good service to have Thank you **** for wonderful customer service and **** for reaching out to communicate with me either by phone or email!

• Review fromReuben A

  Date: 05/16/2024

  5 stars
  i was helped by a ****************, he was extremely helpful, he gave me every answer i requested.

• Review fromDanielle B

  Date: 05/15/2024

  5 stars
  I had such an easy and amazing experience with getting my vehicle repaired . ****************** Was very helpful and friendly. I recommend this warranty company to everyone!

• Review fromAshley T

  Date: 05/14/2024

  5 stars
  ****** is wonderful!!!!!!!! He got me all of the information I needed super fast and was very clear! Thank you!

• Review fromLESIA D

  Date: 05/10/2024

  5 stars
  I am 100% satisfied with this warranty service. I have always been treated more than fair with the handling of each of my claims. The customer service reps are knowledgeable and willing to update and share information relative to me understanding each claim and coverages. The company seems more concerned about making sure coverages are honored; and they do it very courteously. This is the best expense I could have purchased for my car's extended warranty. I have no regrets with this company (Servicecontract) and will use them as long as I am offered the service!

• Review fromJulia A

  Date: 05/09/2024

  5 stars
  I would recommend this company my personal experience with **** was fantastic it was a bit difficult start but once I was able to speak to my claims specialist things began to move very smoothly they were able to get my car fixed with very little out of pocket on my end. There was a little miscommunication in the beginning but I was able to speak to a few different individuals who were very helpful and as I said **** my claims specialist was not only kind and genuinely caring he got things done. So I would definitely recommend DOWC if you are looking for an after market warranty company.

• Review fromGiselle T

  Date: 05/06/2024

  5 stars
  As a vice president of a car/truck dealership, i would strongly recommend using this company to resolve claims. Also in my dealings with ** ****, she has always been helpful and professional both with me and my customers.

• Review fromPeter D

  Date: 05/06/2024

  5 stars
  As a dealer , I am extremely happy with the services by this company and I highly recommend it . Also the claim person ** *** was great thank you ** *** for your help greatly appreciated