Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Swimming Lessons

SafeSplash Swim School - Paramus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in Safe Splash Swim School on September 29, 2025, and paid $189 for the first month (4 lessons) plus a $50 annual registration fee. My first scheduled class was set for October 13 at 6:30 PM at their Paramus, ** location.When I arrived, I discovered that the building had no visible signage or indication that Safe Splash operated there. After searching for over 15 minutes, I learned the program was supposedly held inside Fitness24, but this was never mentioned during enrollment.When I entered the gym, the front desk staff had no record of any swim class or instructor, and they confirmed there was no class scheduled at that time. I checked the pool area myselfit was completely empty, with only two gym members swimming individually. No teacher, no students, no class.I immediately contacted Safe Splash to report the issue. The representative acknowledged that there should have been an instructor but could not explain what happened. I told them this was extremely unprofessional and requested a full refund.Instead of issuing a refund, the company charged my card again for a second monthwithout my authorization. When I followed up, they falsely claimed that I had attended the class and insisted I must give a 30-day cancellation notice, even though I canceled the same day of my first missed class.This business has failed to provide the promised service, charged me without consent, and is now refusing to refund my payments. I am requesting the Better Business Bureaus assistance in securing a full refund and ensuring this company is held accountable for its misleading and unethical business practices.

SafeSplash Swim School - Paramus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.