Business ProfileforPearle Vision

Ive never bought glasses from Pearl Vision before and never will again. Ive been wearing glasses every day for 40+ years and never have I ever had such crappy lenses. I bought a pair at Pearl Vision in ******* **, because it was close by while I was waiting for something. Within a few months I noticed a couple curved scratches on one lens. I just thought oh well they got scratched. It happens. No big deal. Over the next few months I noticed more and more scratches on that same lens. All the scratches were curved and in the center. The other lens was scratch free. I finally realized every time I cleaned my glasses with the magical glasses cloth, that one lens got more scratches on it. The other lens was still pristine using the same cloth. I went down to Pearl thinking they would replace the obviously bad lens. I was shocked at the attitude I received. They told me I must have just scratched that lens with a bit of dirt. I said clean the one side and see more scratches appear. They refused, probably because they knew. They said it was my fault but if I paid $50 I could get the warranty and get 2 new lenses. They were doing me a favor, otherwise it would be $200. I told them I would not pay them anymore money. I could not believe that they did not even guarantee their lenses for 1 year without paying extra for a warranty. The warranty is obviously because their products are such c*** Beware that Pearl sells defective products and does not care at all about it. Even my cheap crappy glasses from Americas Best lasted 3 years before the coating started to come off. Pearl Visions lenses failed within less than a year. I now need to buy new glasses without any insurance since Pearl Vision stole that money from me. Shame on them. NEVER, NEVER, NEVER use them. Go to Lens crafters, ****** optical or even Americas best. Ive never had lenses fail before this. My glasses from ***** and Lens Crafters lasted years and only got replaced when my prescription changed.

Good afternoon, In response to your complaint, I need to clarify EXACTLY what was said and offered to the customer . We sell both Standard and Premium anti reflective lenses. The difference between the lenses is that the Standard A/R lenses scratch easier then the Premium lenses, she purchased standard AR with out a warranty. The choice of Standard or Premium lenses are available at Pearle and other Opticals . The warranty is offered for an ADDITIONAL FEE at Pearle vision AND other optical. She picked up glasses in March, NEVER called or complained about scratches, returned to our store 7 months later with scratches on both lenses. We offered her to purchase the lens warranty for only $39.00 (which was a courtesy, normally it must be purchased at the time of sale). This would give her 2 NEW lenses . She refused to pay anything!! The scratches on her lenses were not from a defective coating. Sincerely,