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Business Profile

Auto Repairs

Midas Paramus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2025, my daughter had a full brake job done at Midas in Paramus NJ. The repair included calipers, rotors, and pads. We paid around $2,000. Two months later, in early August, her brakes completely failed while driving, which nearly caused a serious accident.When we returned to the shop, they admitted the caliper had failed. We later spoke to an independent mechanic who confirmed that calipers do not simply leak unless they are defective or improperly installed.The shop offered to fix the issue, but the district manager (*******, ************) refused to offer a refund and stated that even if we filed a complaint, it would just be sent back to him and he wouldnt approve anything. He also minimized the risk by saying parts fail every day, which ignores the fact that this was a full system failure two months after a major safety repair.We are requesting a full refund of the original brake job due to the failure of the parts and service that were supposed to ensure the vehicles safety. This is not buyers remorse this is a dangerous situation caused by poor workmanship or defective parts. We are asking Midas to take full accountability for this safety issue.I have supporting documents, but not with me currently! I need more time.

    Business Response

    Date: 08/12/2025

    The Customers vehicle was Under Total Warranty of Midas. We Warranted the Caliper & Got The Customer Back on the Road Free of Charge. I Explained to the Customers Son, (Who is Complaining, Not The One Paying The Bill) **** if there Were any Other Charges that Occurred, I Would Of Taken Care Of ****. Like a Tow Bill or Rental. There is No Reason to Refund The Work Done Because There are No Issues With Everything Else that was Performed.  One Part Failed. Yes, Parts Fail. ****'s Why We Have Such Great Warranty's To Help The Customer. I Did Apologize to the Customer About Him Feeling in Such a Way, But I Don't Make the Parts. We Just Install Them. If It was The Quality of Workmanship at My Shop, It would of had an issue 2 Months Prior when They Picked up the Car after Service. 

Midas Paramus is NOT a BBB Accredited Business.

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