Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Animal Rescue

Pixies and Paws Rescue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Rescue.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pixies and Paws (*************************************) misrepresents itself as a 501c3 animal rescue. From my experience with them, it became evident that they are in fact a retailer buying puppies from breeders and asking for exorbitant adoption fees. I learned this after signing up to ******, and they dropped off the puppies in a van, and they refused to provide medical records for the dog. There are lots of reviews online (Yelp, ******) that report similar experiences.

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been made aware that this "rescue" is extremely unethical and inhumane. I was going to submit an application for adoption when I stumbled upon many many horror stories and terrible information about this establishment. The information was consistent across many social media platforms and included things like failure to disclose medical issues prior to adoption, unreasonably high and suspicious adoption fees, sketchy pick up locations and payment systems, and even a claim that they purposefully keep puppy ***** in business and do not report them in order to continue selling these dogs. I even reached out to the business on Instagram and was greeted with complete and utter unprofessionalism, disregard for my concerns, and rudeness prior to being blocked all together. I am hoping there is a way to transfer these pups to a REAL rescue facility and close down this business for good.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my dog from a rescue under the name, Pixies&Paws. I was charged $1600 For the dog. I originally fostered this mini bernadoodle, and within two days of having him in our home, I got a text saying that someone was interested interested in adopting this dog and then I needed to bring it back immediately or pay the 1600 adoption fee. At this point, my kids had already fell in love with the dog so reluctantly I paid the $1600. After doing so, I brought the dog to my local vet, where they checked him over. He had an undescended t******* which I was not told about. He also needed several vaccines that I was told he was up-to-date on. I am now hearing that this rescue is not a non-profit as they claim.

  • Initial Complaint

    Date:03/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently discovered that Pixies and Paws rescue are claiming to be a dog rescue agency but anre actually buying dogs from breeders and selling them to customers under the guise of being a rescue agency. They charge a hefty price of $2000 for each dog. Although they claimed that ******** they sell have already received their rabies shots and a chip has been installed in them, they could not provide the rabies vaccination sheet which is legally required to be provided. I also took the dog I bought from them to a vet and discovered that there is no chip installed in her. This place is a scam and is taking advantage of both animals and people who are looking for help.

Pixies and Paws Rescue is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.