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Business Profile

Sunglasses

Lensntrends LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter ordered frames in July 2023, to have lenses made by optometrist. She's started college and needed them. Up to this date 9/13/2023 School started and frames still processing. They took my money and the phone number is a joke. I had to order her from other site they arrived in less than 2 weeks. I also had to call CC to dispute transaction. The website is lensntrends.com and the phone # ************. I called it numerous times giving the order# ****, with no response.

    Business Response

    Date: 09/19/2023

    Dispute was in favor of customer and the funds are processing back to her account. We contacted you numerous times via email with no reply. We had the frames ready to ship to you but then the dispute opened. You requested a refund and we understand and now the refund is processing back to your account. Thank you and we apologize it did not work out and could not fulfill the order for you sooner. 

  • Initial Complaint

    Date:03/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order for a pair of Rayban Erika sunglasses on 2/27/23 order #****. This product showed as in stock with 3-8 day shipping. It has now been over a month since ordering without any notification of shipping. I reached out to the company on 3/13 and they responded that my order would ship by the following week. I still haven't heard anything and reached out again a few days ago with no response. I'm concerned that they may be taking orders but never sending out their products.

    Business Response

    Date: 04/01/2023

    Hello *********,
     We truly do apologize for the wait we were expecting to receive the glasses by now but since they are coming from our supplier from Italy it is taking longer then expected we guarantee that you will have them by this coming week no later and it will be expedited to you free of charge. I will provide you with an additional $8 off your entire order due to the wait. 
    Any other questions or concerns please feel free to contact us 

    Thank you

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of *************** sunglasses on October 4, 2022. Since then Ive emailed twice a week to get the status of my other. I have been promised a tracking number and have yet to get neither my order nor a tracking number. I have asked for a refund without success. The latest and most disturbing problem is when I attempted to email the company, I received a reply saying their email address couldnt be found ! Im still waiting for either my order or a refund. Either way i would be satisfied.

    Business Response

    Date: 11/13/2022

    Order was delivered to the customer on 11/12 please see tracking below and we did communicate with the customer the entire time. **** tracking: ******************************

    Customer Answer

    Date: 11/14/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

Lensntrends LLC is NOT a BBB Accredited Business.

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