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Business Profile

Irrigation

Ecosystems Irrigation LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a plan which included opening, closing and mid season visit. Opening went OK. Mid season, they sent 2 guys who did not know how to deal with a pond pump for irrigation, and did not speak English. Then they sent another person, who knew how to handle my situation, but it was in August. Then tried to schedule a closing with the 1 person who knew how to close a pump irrigation system. He was not available. I asked for 1/2 of my money back, they have not responded. This company tries to sell you heads and repairs that you do not need. I was scammed for of $6k in repairs last year. Now I am asking for my money back for closing.Also, they quote you $300 for the service and charge your credit cart $400. I want this rectified.I want money back.Supervisors do not call you backblack hole.

    Business Response

    Date: 11/05/2025


    November 15, 2025 
    Better Business Bureau Serving New Jersey 
    ******************************************************************************** A, Suite 202 
    ********, NJ 08690 
    Phone: ************ 
    Email: ***************************************************************************** 

    Re: Response to Complaint ******* Eichen 
     
    Dear BBB Representative, 
    We appreciate the opportunity to address Ms. ******* ******* concerns regarding her seasonal service plan with Ecosystems Irrigation LLC. 
    After reviewing her account, we reached out to Ms. ****** on the evening of October 9th to discuss her experience and find a resolution. During the call, we offered to have one of our Field Managers personally service her property in place of her preferred technician, ****, who is no longer with the company. Our goal was to ensure her system was properly winterized and that she continued to receive the same quality of service she expected. 
    To provide reassurance, we explained that our Field Manager, Mike Hereema, remains in contact with **** and could reach out to him directly for any specific information about her system if needed. Despite these efforts, Ms. ****** declined the offer and requested a refund for the winterization service. Additionally, our General Manager reached out directly to Ms. ************** an attempt to personally resolve the matter, but the call went to voicemail repeatedly. 
    As a gesture of good faith and in the interest of maintaining customer satisfaction, we processed a refund for the winterization service. We value Ms. ****** as a customer and regret that we were unable to meet her expectations in this instance. Ecosystems Irrigation LLC remains committed to providing professional, responsive, and high-quality service to all our clients. 
    Respectfully, 
     
    ***** *******

    Customer Answer

    Date: 11/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I would like proof of the credit for closing.   Then I will accept and close this complaint.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* ******

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called for Irrigation service on 05-28-2024-got appt for the following week.Changed our minds about using this company and called to cancel appt.next day-never signed a contract or received invoice on date credit card was charged. Paid $274.14 via credit card and have yet to receive a refund to my credit card. Was told the branch manager had to review and approve. They are withholding our money for no good reason. We emailed the company as well over 10 days ago and again was told we need to wait for Branch Mgr to review and approve and they will keep us updated-never heard from them again.Co name is Ecosystems 900 State ********************* ************ Contacted via emailDaria ***** <*****************************************>Customer **************** Sales Manager Spoke to ******** over phone more than once and left voice mails.Thank you,*********************** ********************** I have disputed the charge with my credit card company.

    Business Response

    Date: 07/09/2024

    The customer submitted a chargeback to their credit card company prior to us being able to provide a refund. We did not dispute the chargeback and were not able to process a refund as we would have been paying the customer back twice. 

Ecosystems Irrigation LLC is NOT a BBB Accredited Business.

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