Business ProfileforN.C.W.C., Inc.

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

MADISON, Wis. –Nov.22, 2022 - The Wisconsin Department of Justice (DOJ) has entered into a settlement with N.C.W. C., Inc., resolving the State’s claims against the company for violations of Wisconsin telemarketing laws in marketing extended vehicle service plans to automobile owners in Wisconsin.

As alleged in the April 2022 complaint, N.C.W.C. markets extended vehicle service plans to automobile owners throughout the country. In 2017-2018, N.C.W.C. made thousands of telemarketing calls to Wisconsin numbers without being registered as a telephone solicitor as required by state law. In addition, several thousand of the calls N.C.W.C. made to Wisconsin consumers were to numbers listed on the Do-Not-Call registry, which also violated Wisconsin law.

N.C.W.C. broadened its reach into the market for extended vehicle service plans by entering into sales representation agreements with as many as 42 other companies under which those companies sold service plans to consumers on behalf of N.C.W.C. These companies have made large numbers of telemarketing calls to Wisconsin numbers without being registered as telephone solicitors.

The settlement takes the form of a consent judgment including a permanent injunction, civil forfeitures, and reimbursement of the state’s costs of investigation and prosecution. The permanent injunction requires N.C.W.C. to immediately cease all unregistered telemarketing activities to Wisconsin and requires the company to take immediate steps to stop its third-party agents from conducting unregistered telemarketing activities to Wisconsin, as well. Those steps include making compliance with Wisconsin telemarketing rules a material condition of all N.C.W.C.’s vendor contracts going forward and requiring N.C.W.C. to monitor its vendor’s compliance with Wisconsin regulatory requirements.

The consent judgment also includes a judgment for civil forfeiture and assessments of $350,000. N.C.W.C. must pay $200,000 of that amount over five months following entry of the consent judgment.