Reviews

Review Details

• Review fromKwai Fan S

  Date: 07/26/2023

  1 star
  I had a groundhog digging holes in my front yard and under my house. I searched for a professional to handle the problem for me. I came across ***************************** Control - Raccoon Guy (***************************) and found many good ****** reviews about this company. I sent an online request on their website and received an email about all their guarantees. I called them to talk about the details and was told that the quote included only one target animal. I needed to pay extra if there was more than one target animal. I found it reasonable, plus ***** sounded trustworthy and honest over the phone. I signed the quote online without reading it through and paid $495 in total up front, as requested. Next day, some staff came over to set up the trap. A few days passed and nothing happened. I sent an email telling them that the trap was not working. They didnt change their approach or trap location. They just changed the baits. Another week passed and nothing happened. One day I checked the trap and found that they had already retrieved the trap without telling me. I called them and was told by ***** that Job is complete when one of the target species have been trapped or *************************************************** activity. There is no guarantee on trapping. I was angry and voiced my disagreement. He said he would come over to have a look. I was expecting him to come over to discuss alternative solutions with me but instead he just dropped off the trap at the exact same location as three weeks ago. No one rang the doorbell. And then they just left the trap behind and they had no follow-up actions at all!