Reviews

This profile includes reviews for Cobra Van Lines Moving Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cobra Van Lines Moving Systems

  49 Walnut St Ste 3B Norwood, NJ 07648-1329

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  Cobra Van Lines Moving Systems

  49 Walnut St Ste 3A Norwood, NJ 07648-1329

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  Cobra Van Lines Moving Systems

  90 Hackensack Ave Hackensack, NJ 07601

Review Details

• Review fromAlessandro G

  Date: 03/20/2023

  1 star
  Cobra was subcontracted by a broker who hired them to complete my interstate move. I was provided a quote that I found resonable given other companies' estimates.However, on the day of the move, the movers show up and make claims that my motorcyle is "too big", my mattress is "too big", and the $3,700 @ 585 Cubic Feet I was initially quoted were now $6,700 @800 Cubic Feet.They threated to leave if I didn't agree with the new price estimate and I would lose my $1,100 deposit if i did.I refused to ship my motorcycle through them and made sure to take pictures of my belonging inside the trailer before and after they were unloaded. I tipped the movers as suggested in the contract and ended up paying $5,800 @664 Cubic Feet (without the bike).I then provided irrefutable evidence that my belongings occupied under 500 Cubic Feet, and even with ****************** advocating on my behalf and requesting a refund, they simply denied it.I am now being reinbursed by the broker but strongly urge anyone looking to move to never trust Cobra. Zero stars

  Cobra Van Lines Moving Systems

  Date: 03/28/2023

  Im sorry you feel you had. A negative experience with your relocation. Your file was reviewed and we took the amount of space reservation signed and agreed to at the time of pickup. We also reimbursed the bulky fee of $150 that the broker had listed on your original estimate. You have more items on your inventory in you contract with Cobra Van Lines LLC than initially quoted which is also why the space reservation needed to accommodate your move increased. You were charged properly per the terms and conditions of your contract. If you have further questions or require assistance you may reach customer service at ************.

• Review fromSharon C

  Date: 12/31/2022

  1 star
  This is worst ************** Ive ever experienced. They were given over $5000 deposit to move my things from ******** to *******. They sent a truck out and picked up my things shortly. I was anxiously waiting to find when the truck would arrive. Their reply was they have no driver so things were dropped in a climate controlled warehouse in ******. They refused to disclose where it was. I could have had someone pick it up and bring it in a rental truck. When everything arrived after dark I could not believe what I saw when I started opening it the next morning. In order to get it unloaded the driver had to have pmt of of addtl $3,128. Many items were damaged and missing. My things must have been placed in open warehouse where anyone could just walk by and pick up what they wanted. I was never able to talk to manager or owner of this business. I wrote a letter it was totally ignored. The contract said I had to have proof of ownership of any items lost or damaged. How could I prove I owned many of the tools and heirloom dishes that were broken or missing. I wouldnt hire these people to haul a load of manure for me. They should never allowed to stay business.

  Cobra Van Lines Moving Systems

  Date: 01/02/2023

  Hello ******, we received a complaint back in September which was addressed with the actual customer on the contract *********************** requesting a list of missing items so that we could try and locate them. We did not receive a response from him. Technically **** is our customer but I am very sorry to hear you are unhappy with our services. There are a few reasons items go to a climate controlled warehouse before delivery but a few are that It is not safe to keep your items stored in a truck, a truck is also not temperature controlled, and we must offload from smaller trucks into the warehouse to be able to load a large semi trailer which is what is used for long distance deliveries. If you have not already filed a claim for missing or damaged items please do so by visiting www.CSIPROS.org . You have up to 9 months from the date of delivery to file your claim. If you have trouble submitting the claim you may call the number listed on their website and they will walk **** through the process. Please let me know if you have any further questions.

• Review fromLee T

  Date: 12/07/2022

  1 star
  I would give this company 0 stars if I could. This is one of the worst moving companies ever. They are hired out as third-party movers for ************************** in ** which is a broker. They didn't show up on the day they were to move me out of my house. They stated the truck broke down and they would come the next day. They showed up at noon to start my move of 475 miles and a house of ***** sq ft. in a 26 ft. U-Haul truck. They hadn't finished at midnight, so they were to come back the next day at 7:00 a.m. They showed up at 10:00 a.m. stating they had to wait on another 26 ft. U-Haul truck and a small, attached trailer to complete my move. They stuffed my furniture into the trucks and finished up around 2:00 p.m. ************* throughout the packing they kept asking for tips. I declined. They left lightbulbs, trash and cigarettes all over my yard. They damaged the hardwood stairs and hardwood in the living and dining rooms. When questioned, I was told to file a claim against the moving company. When they arrived at the destination to unpack my things, they again started asking for tips. After all was off of the truck, I discovered many broken furniture items that had been hidden in closets and in the garage without notice. None of the boxes were labeled as to what was in them and what room they belonged in. They packed heavy items on top of fragile items, which some were broken. The move was an absolute mess. The project manager ***** seemed to be the only one that actually tried to do a good job. It's a shame his hired workers didn't care at all. They did a horrible, unprofessional job. In the end I was told to file a claim for the broken items and was approached again for a tip. You would think after paying $24,000.00 and all the damage one would not even expect a tip. I will never use this company again and would not recommend them to anyone. Please use someone else,

  Cobra Van Lines Moving Systems

  Date: 12/08/2022

  I am very sorry that is how you view the events during your relocation. I do not have any record of complaints in our email correspondence and your move was over 6 months ago so I am very surprised to see this. If you have not requested claims information please contract customer service to file a claim for any damages items. If you had called in real time or emailed your concerns to us we may have been able to assist you but I do not have any record of that in our system. You have up to 9 months from the date or delivery to file a claim for damages. You can reach customer service at ************ for assistance.

• Review fromDavid H

  Date: 11/26/2022

  4 stars
  We used ***************** (a brokerage) which then hired Cobra Van Lines to move our granddaughters belongings from ** to *********. The pick-up date was October 27, 2022 and the pick-up crew was great. Estimated delivery date was from 8 to ********************************************************** to *********. The actual delivery date was November 26, 2022. The driver called the day before arrival and gave us a deliver time and was actually earlier that he projected which was perfect. He was very friendly and helpful. Everything arrived safely and without any damage at all. One improvement I would suggest would be to communicate more to the customer about where the shipment is, such as still in storage awaiting other loads, or in transit. A weekly text message or email would be extremely informative. Thank you for a safe and uneventful move. 5 Stars to the driver.

  Cobra Van Lines Moving Systems

  Date: 11/28/2022

  Hello *****, thank you for leaving us a 4 star review. We greatly appreciate your business as well as your kind words and your suggestions. It helps us to do our best to help our customers and provide a great experience for them. We wish you the best of luck in your new home!