Business ProfileforEastern Dental of Northfield

I am writing this review to shed light on how RUDE and UNPROFESSIONAL Shirleena the office supervisor is at Eastern Dental in Northfield, **. This incident occurred on April 5, 2022 at approximately 1:55 p.m. I received a call from ******* wanting to know if I was able to come in a little early for my appointment the following evening. I was asked to give a call either way to confirm my appointment. I called and was then told that my childs appointment was canceled due to a hygienist not being available the next day at that time. Then, I asked if my childs appointment could be changed and be put on the same day as my appointment, which was in two weeks. I was then told that my appointment would be cancelled too due to no hygienist being available on the day of my appointment. I proceeded to ask to speak to a supervisor because I wanted to know why I was not aware of either cancellation. The supervisor got on the phone and never addressed herself as one. I had to ask. I explained to her the situation and she proceeded to tell me that she did not know what I wanted her to do because they hired the hygienist strictly for a 8 a.m.-4 p.m. schedule and she was promised the day off on the day I had my appointment when she was hired. Just to reiterate and I quote, What do you want me to do? None of that had anything to do with what I was asking her. I simply wanted to know why I was not informed of the cancellations. Once I asked her again, the supervisor proceeded to over talk me, and she neglected to answer my question. Her tone was very RUDE and UNPROFESSIONAL. When I requested her manager, she told me that her manager was Corporate. Consequently, I asked her for the number to corporate so that I could inform them of how rude and unprofessional she was. She proceeded to tell me that I was rude and if I wanted the number to ****** it and hung up on me. I called back and she answered the phone once again. I asked her if she was indeed the person I just spoke with an