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Find a Location

Smrk Autoship has 1 locations, listed below.

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    Business ProfileforSmrk Autoship

    Vehicle Transport

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    300 Delancy St, Newark, NJ 07105-3009
    BBB File Opened:
    1/22/2024
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Back in January 8th 2024. I had my car schedule to ship out from Las Vegas, NV to Streamwood, IL. But that morning truck driver contacted me in morning that his car broke down. and I was told they can't find driver within same day or the next day. ( I was working with diff company back then) and i was approached by text massage this guy name Allen from SMRKautoship saying he can do it for $450 and can find driver within today or tomorrow. ( I was schedule to fly out to Chicago the next day so I left first company to work with SMRKAUTOship. Signed contract made downpayment $150 by zelle. ) So since i had to fly out to chicago next day. i gave my car and car key to my brother. and shared all the information between Allen and my brother *****. all the sudden last mins, can't do it for $450. it's gonna be $900. so I asked if you can't do it for $450 give my $150 refund back. which SMRKAUTOship refused and saying there is no way they can find at that price no more. due to weather condition brah brah. ( I was already in Chicago with No car Jan 10th) when i arrived chicago first day, yes it snowed over 12 inches highest temp was 0degree coldest -13degree. I spoke to their manager number of times. so best price they got it for me was $800 by this time I really needed car so. we all agreed on $800. since i already made $150 , $650 COD to truck driver who is drop off my car. Car was finally picked up Jan 13th and few days past. due to horrible weather condition, it was delay delaid delaid it was original schedule delivery date was Jan 15th by the way. it ended up arriving on the 17th 7:30pm. and driver was asking $900 and refused to let go my car. try to call Allen but since we are in diff time zone, his company was closed. so i paid driver $900 and got my car and called Allen the next day to deal with it. they can best they can do is issue me $100 voucher.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Nwonukwuru A

    1 star

    01/26/2024

    Very unprofessional service. I had been eyeing them for a delivery for over a month. They kept pestering me with emails and text messages. I eventually was ready to ship my car and placed my down deposit. It took over a day to get my contract. They said that they had an error with my email address. My pickup date was moved one day (Wed to Thurs) as well. Fine. I took the day off to make sure that they would get my car would be picked up. On the day of pickup, crickets. I tried to call my contract, however they would only test me back. It took over the entire day, and I couldn't get any confirmation of them getting or not getting a driver. Finally called them back, and now I was told that my pickup would be delayed another day. This is crazy! I wished that I would get a call/text/email for me to ensure confidence.Today, I am being asked to pay higher charges to ship my car, 2-3x the actual rate. This is very shady practices. You have lost a customer. Please stay away at all costs.

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