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Business Profile

Restaurant Equipment

Elite Restaurant Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business a few months ago re-purchasing a fridge for my restaurant that I had purchased last year because it worked so well. However, after I received the second order a few months ago, I immediately realized it was not the same fridge even though I re-ordered the same thing. I called them and Leni argued with me that it was the same brand (it clearly wasn't, the first fridge had a "Leader" logo while the second had a "Cooltech"). I wasn't going anywhere with him so I just left it at that since it still worked. However, the fridge stopped cooling after a month and was told to find a repairman myself and I would be sent a check for the price. However, it has been a month since I sent Leni the invoice and still no check. I recently contacted the owner and received no email. They are clearly ignoring me and not going to send the $200 check.

Elite Restaurant Equipment is NOT a BBB Accredited Business.

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