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Find a Location

American Appliance Warehouse has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Appliance Warehouse

      1245 Mccarter Hwy Newark, NJ 07104-3711

    • American Appliance Warehouse

      2507 E Edgar Rd Linden, NJ 07036-1257

    • American Appliance Warehouse

      124 S Route 17 Paramus, NJ 07652-2646

    Business ProfileforAmerican Appliance Warehouse

    Major Appliance Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers home appliance sales and service.

    Business Details

    This is a multi-location business.

    Find a Location

    American Appliance Warehouse has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Appliance Warehouse

        1245 Mccarter Hwy Newark, NJ 07104-3711

      • American Appliance Warehouse

        2507 E Edgar Rd Linden, NJ 07036-1257

      • American Appliance Warehouse

        124 S Route 17 Paramus, NJ 07652-2646

      Location of This Business
      1245 Mccarter Hwy, Newark, NJ 07104-3711
      BBB File Opened:
      7/22/2003
      Years in Business:
      31
      Business Started:
      1/1/1993
      Business Incorporated:
      11/17/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Appliance Warehouse
      • Route 21 Appliances Corporation
      • Central A Appliance
      • American Appliance
      • Route 17 Appliances Corporation
      Business Management
      • Ms. Tania Andrade, Vice President
      Contact Information

      Principal

      • Ms. Tania Andrade, Vice President

      Customer Contact

      • Ms. Tania Andrade, Vice President
      Additional Contact Information

      Fax Numbers

      • (908) 486-6274
        Other Fax
      • (201) 368-0562
        Other Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/03/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Complaint Details Unavailable

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kellin W

      1 star

      08/31/2023

      In all of my 40 years on this Earth by far the worst customer service I've ever experienced they were quick to take my money for a dryer and promised me a date to come out they canceled that date and promised another date which was the 31st of August only to not reply and give me a cancellation without my consent or discussing anything with me I finally got a hold of customer service who was very rude to me however they sent and installer out only to have the wrong dryer and I was promised by a supervisor by the name of **** that someone would be out today to correct that mistaken into all my dryer not only did **** not return any of my calls or call back no one showed up and they kept the date at the 15th of September which I never agreed to breaking their promise for the third time I was on hold for over 4 hours totaling a day and I missed a complete day of work due to their lack of communication their unwillingness to help me I would not recommend this company to anyone and I am pursuing legal action

      American Appliance Warehouse Response

      09/04/2023

      Customer paid ***** for a tech visit to check out a dryer that was not heating. Tech was there on 8/29/23 the same day customer came in and paid the ***** the tech went to house . Tech advised that her exhaust vent was dirty and needed to be cleaned out and that was why dryer was not heating due to all the clogged up Lint. Two days later, she called and said the dryer was still not heating to resend the tech . We sent out tech she was not home and she wanted the tech to return at 6pm that evening unfortunately tech work from 9-5 and the tech advised to call the store to reschedule. He works out on the field and the office handles the appointments . She then called and has a new appointment for Tuesday 9/5/23 from 1-4. Just want to say that the dryer was not purchased here and all we have done is checked out her dryer once. We have not done any service or repair to this dryer as of yet. She has only paid ***** so far for us to go check out dryer.

      Local BBB

      BBB Serving New Jersey

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