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Business Profile

Insurance Claims Processing

Prudential Retirement Insurance and Annuity Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Prudential Retirement Insurance and Annuity Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prudential Retirement Insurance and Annuity Company has 9 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 22834787

      I am rejecting this response because: I was not notified of transfer or when this transaction occurred. 



      Regards,

      ****** ******

      Business Response

      Date: 01/21/2025

      Hello,

       

      Our records show that as of April 1, 2022, the account in question was acquired by Empower, a financial services company that offers a full range of investment, wealth management and retirement solutions.  As a result, the account is now serviced by Empower.

       

      For any assistance or queries related to the account, please have the correspondent contact Empower directly at 1-888-71A-LOHA ***************). 

       

       

      Thanks,

       

       

      BA

      Business Response

      Date: 01/24/2025

       

      We are in receipt of Complaint # ********.  As I indicated in my previous e-mail to you on January 21, 2025, 0ur records show that the account in question was acquired by Empower as of April 1, 2022.  As a result, the account is now serviced by Empower.  The correspondent is no longer a Prudential customer.  As such, ********************** no longer has any records or information regarding the account in question.    

       

      For any assistance or queries related to the account, please have the correspondent contact Empower directly at 1-******A-LOHA ***************). 

       

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      Prudential's response was the typical answer that I have received in the past.  Always checking but no pertinent information in their Response.  The POA has been established but without notification of establishment, no response to my calls and the case work.  I had to call them to find out that it was finally done  after a year pushing them to set up the POA, a year of them saying they were working on it and multiple duplicate submissions of information.

      BBB please close the case but please make this information available to consumers.



      Regards,



      ******* ******

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on 6/4 to make an allocation change but was denied. They said they mailed the statements on 5/7. But it took time for the mail to arrive and there could be delays. I did not check mails on a daily basis and was away for some days. The mail I received says there are only 20 calendar days to make the allocation change which is not enough time. Obviously whoever designed this made the time window short for some purposes. What is more frustrating is that the fixed crediting rate is only 1.75% when you can just put your money in a bank and earn almost 5%. What is more, they want customers to lock down this rate for 7 years, otherwise, there is penalty. Based on these, it is easy to see how customers are treated and how customer money was being taken advantage of. I saw a lot of complaints about this company on the internet and I trust that their reputation is being taken seriously.

    Prudential Retirement Insurance and Annuity Company is NOT a BBB Accredited Business.

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