Business Profile

Digital Media

Audible

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Complaints

This profile includes complaints for Audible's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

256 total complaints in the last 3 years.
108 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After a free trial which was supposed to end 2/24/21, audible kept charging me ***** per month without telling me, until I realized what was happening on 10/8/24, at which point I called them and they refunded me only the past 6 months. I am seeking the remainder of the unauthorized charges to my ***** amazon **** credit card account.
Business Response
Date: 10/14/2024
I confirmed the customer initiated an ********************** free trial in Feb of 2021 with a credit redeemed for the audiobook "Zen and the Art of Motorcycle Maintenance". I also confirmed active usage of the Audible membership with almost of their membership credits redeemed for audiobooks. The most recent titles redeemed in 2024 were: "Braiding Sweetgrass for Young Adults", "Braiding Sweetgrass", "Learn Spanish: How to Speak Conversational Spanish, and "Learn Spanish While You Sleep/Drive in Your Car". All eligible membership charges for 2024 have been processed back to their originating payment method but there are no other eligible refunds.
Customer Answer
Date: 10/16/2024

Complaint: 22395178

I am rejecting this response because: although I did accept a free trial I never sent it to continue this subscription, never received a bill from audible, never gave them my credit card information yet somehow they were able to secretly charge my credit card through my Amazon account unbeknownst to me all this time and deceptively did all this including sending me what they deemed free credits to download audible books which I accepted because they said they were free and I didn't know they were continuing to charge me long after the free subscription ended.

Regards,

****** ******
Business Response
Date: 10/28/2024
The monthly membership charge is reflected monthly on the customer's bank statement. Also every month a new credit email is sent to the customer. No where is it noted that ********************** is a free benefit of ****** or Amazon Prime membership. The customer used all available credits from Feb 2021 up until May of 2024. All the eligible refunds were processed back to the last usage on the account. There are no further membership charges that are eligible to be refunded.
Customer Answer
Date: 10/29/2024

Complaint: 22395178

I am rejecting this response because of audible's deceptive and fraudulent access to and use of my Amazon credit card through my Amazon account without getting permission from me to Bill me in that way and without ever sending me a bill and so I never was aware of the charges to my Amazon credit card because I don't use it. In their response they deceptively state that they emailed me credits on a monthly basis but those credits make no mention of there being a cost associated with them or that I was being billed for them which is incredibly deceptive on their part. Therefore I should be refunded all of the charges dating from the end of my 3-month free trial because once again I never gave them my credit card information and never authorized them to bill me.

Regards,

****** ******
Business Response
Date: 02/26/2025
Audible has never been an incorporated benefit of ****** and is a separate subsidiary. The customer received a refund dating back to the last active usage of their membership in accordance with our refund policy. The customer actively used the membership and redeemed their membership credits for audiobook titles dating back to the inception of the membership in 2021. The customer also received monthly emails when a new membership credit was added to their Audible account. ********************** has refunded all eligible membership charges and will not refund any additional membership charges beyond what already been provided.
Customer Answer
Date: 02/26/2025

Complaint: 22395178

I am rejecting this response because: audible has not explained why they deceptively and without my knowledge or approval charged my Amazon credit card and never once sent me an invoice or a bill acknowledging that they were charging me on a monthly basis.

Regards,

****** ******
Initial Complaint
Date:10/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Now I'm filing a complaint with ******, mere minutes after posting about Audible issues. I finally passed through the expansive auto-generated questions only to be met with a gaggle of background noise, screeching children. Do I bring toddlers to my register job at **********? ****** customer service used to have standards... This is why monopolies were outlawed... 6th representative just hung up on me... I want monetary reimbursement, which I won't get because ****** has now proven to hire ignorant *********** who cannot function in the work force. Kudos, ******, another consumer who regrets ever spending a ***** on your site ********** and all other affiliate sites, including Audible. This is painful as I legally cannot be reimbursed, therefore I might door to door petition a boycott of your company because you are giving consumers less care as your stock shares increase. Guess you were taught non-ethics in marketing, customer service, and branding. If I was dumb enough to invest in a ***** stock portfolio I would sell my shares.
Business Response
Date: 10/09/2024
Hello Lauren,

My name is Jessica and I am a member of the Executive Care Team here at Audible. I received your complaint from the Better Business Bureau regarding your issues with logging in to your account I am reaching out to assist you with this matter.

Based on the information provided to the BBB, I was unable to locate an active Audible membership. In order to assist you, please provide the email address associated with your account. I recommend contacting us via email at [email protected] and use the subject line Audible BBB Escalation/ Complain ID#22383812/JE . I am available Tuesday- Friday between 9 am to 6 pm and will respond to you within that time.
Initial Complaint
Date:10/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked for a phone number reset which I use for account access. I have now talked to four people. I am currently on the phone with another individual who isn't, in my opinion, capable of working at a call center even. She is chattering away asking repetitive questions. Alas, this *** worker cannot comprehend her job, thus I hung up. Should I sue for my over $7,000 library for obvious incompetence? Hire capable workers **** *****, I mean you hold a somehow legal monopoly. Perhaps vetting questions: "Can you spell?", "Recite the English alphabet.", "Are you still under the impression that 2+2=8?"
Business Response
Date: 10/09/2024
Hello Lauren,
My name is Jessica and I am a member of the Executive Care Team here at Audible. I received your complaint from the Better Business Bureau regarding your issues with logging in to your account I am reaching out to assist you with this matter.
Based on the information provided to the BBB, I was unable to locate an active Audible membership. In order to assist you, please provide the email address associated with your account. I recommend contacting us via email at [email protected] and use the subject line Audible BBB Escalation/ Complain ID#22383812/JE . I am available Tuesday- Friday between 9 am to 6 pm and will respond to you within that time.
Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Audible account was connected to my ****** account. I accidentally closed my ****** account in July of 2024 which closed my Audible account also. I called Audible when the situation occurred and was told my unused credits could be transferred to a new account when i opened an ****** account back up. Well, today I opened an ****** account and called audible for credit transfer. After being on the phone and giving the customer rep my info even the transaction numbers from audible taking money out of my account each month for the book credits when I was active… I should have a total of 5 credits unused. This was verified in July from the 800 rep.
Today Audible couldn’t find the credits and I received an email stating I would only get 1 or 2 credits. Dealing with ****** Audible or any of the entities is painful and horrible customer service. I want all 5 of my paid credits restored to me BEFORE paying for an audible membership again!!!!
The email address I used for the audible membership was: [email protected].
This account is now closed,,, someone at audible ****** etc should be able to view this info or access the account from a back door etc.
Business Response
Date: 10/02/2024
Hello ********
My name is Jessica and I am a member of the Executive Care Team here at Audible. I received your complaint from the Better Business Bureau regarding your most recent contact with us surrounding your lost account and I am reaching out to assist you with this matter.

I reviewed the complaint and was unable to locate an active account associated with the email address that you provided in your message. In order to assist you further, please send a screenshot of the last credit summary email that you received showing that you had 5 credits along with an order ID number from a previous audiobook purchase and I will gladly attempt to recreate your library.

If you would like to discuss this matter further, I am available Tuesday- Friday between 9 am to 6 pm EST. If you provide your number and the best time to reach you, I will be sure to give you a call.
Customer Answer
Date: 10/02/2024

Complaint: ********

I am rejecting this response because:

Jessica,
I replied to an email you sent me on 9/27/24 outside of the BBB portal indicating the exact same response I’m sending now. Per my original complaint with the BBB my account was accidentally closed!!! I attached the proof I had via an image to the original complaint. It’s the same image I sent you 9/27/24. No one is reading or responding with a resolution as needed only restating the issue or sending an answer to move the complaint along!
I want the credits I’m due.

Regards,

******* ******
Business Response
Date: 10/03/2024
Hello ********
I responded to your message on October 2, 2024 regarding your account. Based on my review, I noted that you only purchased one title with your Audible credits. Since this was the case, I added 4 additional credits to your account. In order to purchase an audiobook, you will need to provide your billing information as this is needed to ensure you are able to access content that is available in your geographical area.
If you have any other questions, please respond to the email that was sent. I am available Tuesday - Friday between 9 am to 6 pm if you have any further questions and would like to discuss this matter via telephone.
Customer Answer
Date: 10/09/2024
Hello
My billing information is below:
****** account email************************
Phone number is ************

Thank you!

******* ******
Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Audible has instructions online regarding how to cancel your account. They say there is a "cancel membership" button in the user account summary. However, there is no button there to cancel your membership. I have looked at screen shots from Audible showing the "cancel membership" button, but when you navigate to the site, it isn't there. I have been searching for almost an hour and cannot find any way to cancel my membership. This should be illegal.
Business Response
Date: 09/25/2024
Hi *****,
Audible constantly tries to improve our listeners experience. I have taken your experience over to our development department.
I can confirm I did not locate an active membership under ********************* Have you ever used a different email when using ******, does anyone have access to your Amazon account such as a child or spouse, have you ever used your credit card on someone's Amazon account? They may have forgotten to delete your credit card off of their account.

Awaiting your response.
Initial Complaint
Date:09/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had signed up for the trial membership and cancelled it before it ended. I then went onto ****** and tried to cancel the subscription again. A couple of months later I called for it to be cancelled and asked for a full refund, but I could only be refunded on month in which I was. I looked at my statement yesterday and see that I have been charged three times since they said I was cancelled and even after I received the refund of one month. I would like to be refunded for every month at $14.99 after April of 2024 minus one.
Business Response
Date: 09/25/2024
I advised the customer a free trial membership was initiated when a credit was redeemed for the audiobook "The Waymakers" in March 2024. There were 6 membership charges processed from April through September and the membership has been recently cancelled. All 6 membership credits were redeemed for audiobooks and there are no refunds eligible to be processed.
Initial Complaint
Date:09/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have an account with **********************, I have contacted them several times and they have no record of me so they cannot refund me. I have tried numerous times to get them to stop charging my credit card and I do not get anywhere because they cannot find an account under my name or email address. But yet they can find me to charge me.
Business Response
Date: 09/24/2024
Hi *****,
I will honor your request to cancel your membership, however, I did not see a membership under **************************** Have you ever used Amazon, what is that email? Does anyone have access to your Amazon account such as a child or spouse, have you ever used your credit card on someones ****** account? They may have forgotten to delete your credit card off of their account. What marketplace are you signed up with? I may need to locate you by the state or country your membership is under.

Awaiting your response.
Customer Answer
Date: 10/15/2024

Complaint: 22328992

I am rejecting this response because:
I'm sorry, I wasn't aware you were waiting for a response from me.
to answer Audible questions, I am not signed up with Amazon, If I shop from Amazon, I do it as a guest.
I do not have an Amazon Account.
I have called several times to have this canceled, but no one can find my account to return my funds to me.
However you can find me when you want to charge my credit card.

Regards,

***** Hynde
Business Response
Date: 10/17/2024
Without an email to review or information to research I cannot resolve your issue. Please provide an email or answer the information below.
I will honor your request to cancel your membership, however, I did not see a membership under **************************** Have you ever used Amazon, what is that email? Does anyone have access to your Amazon account such as a child or spouse, have you ever used your credit card on someones ****** account? They may have forgotten to delete your credit card off of their account. What marketplace are you signed up with? I may need to locate you by the state or country your membership is under.

Awaiting your response.

Customer Answer
Date: 10/28/2024

Complaint: 22328992

I am rejecting this response because:
To answer their questions.
I do not have an Amazon account
I have not given my card to anyone to use.
My email is *************************************************************************************************************
I have spent hours on the phone with their representatives trying to resolve this to no avail.
I do NOT have an account

Regards,

***** Hynde
Business Response
Date: 10/29/2024
Hi *****,
I could not locate any charges with the information I have received. Due to the uniqueness of your issue, and your credit card being connected to another persons active account, there are limits on the action I can take. The steps that will prevent the charges from continuing will be to contact your financial institution and asking for a fraud claim on these charges. This will stop the charges on your credit card.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

I hope this assist in your matter.

Customer Answer
Date: 12/02/2024

Complaint: 22328992

I am rejecting this response because:
after all of this, I filed a complaint, I called them, I cancelled my card and they still somehow charged me again this month.
this needs to stop. They cant find me in their system, but they can find my credit card every month

Regards,

***** Hynde
Business Response
Date: 12/03/2024
Hi *****,
I did not see a membership under ******************** I do understand your frustration. I have received and I am investigating this matter on my end. Audible takes great steps to preventing your experience from happening again, this is why we request your assistance with the prevention. When investigating we do refund your funds back to the credit card it was taken. Have you ever used a different email when using ******, does anyone have access to your Amazon account such as a child or spouse, have you ever used your credit card on someones ****** account? They may have forgotten to delete your credit card off of their account.
I ask that you contact your financial organization as a better way to prevent unknown and unwelcome charges.

As stated before, I understand your frustration. I feel together we can work towards a favorable solution to this issue.

Regards
Initial Complaint
Date:08/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to cancel my Audible subscription and receive a refund for the credits that I have in my account. Since I used one of my credits in April of this year they are only willing to refund $28.00 of my $84.00. I feel that this is unfair to the consumer. If I had not purchased any books from the beginning of my subscription until I canceled my membership then I would have gotten all of my money back. The token that should have been used to purchase the book off of their site should have been the eldest.
Business Response
Date: 08/28/2024
Hi ******,
I understand that you've requested refunds for previous months of membership, and we're happy that we were able to accommodate your request for two refunds. We understand that you're not satisfied with this amount, however, we can confirm that on April 26, 2024, the Audible Silver membership benefits was used. Due to this usage of your membership benefits, under normal circumstances, we are unable to issue a refund for your membership charges for those months of active usage as per our Conditions of Use (https: //www.audible.com/legal/conditions-of-use) .

Have a healthy day.
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a member of Audible (an *************** for several years. I asked to pause membership for a couple months. This took over an hour to accomplish. I'm suppose to have access to the books I've already purchased but I am locked out. I'm supposed to own the books I've already used credits to buy but I am locked out. I have not been able to connect with anyone to reslove this. I've purchased $100s of dollars of books over the years. I'd like access to things I've already purchased.
Business Response
Date: 08/29/2024
I have confirmed the customer was places on hiatus on 8/2/24 and is set to come off hiatus on 11/2/24. The account is still active and there is no limit to access to any titles redeemed with a credit in the customer's library. There are some streaming titles that are a part of our Plus catalog that are not available to be streamed while on membership hiatus.
Initial Complaint
Date:08/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid for over 1400 books with AUDIBLE and they have removed over 300 from my library that I have paid for. I have purchased these books not only via the monthly fee to audible of approximately $22 a month but I have purchased many many books extra every month. Furthermore, they have jumbled up what is left of my books in my library so that I cannot access them without wasting a great deal of my time trying to find a book that I might have been reading just an hour or so prior. This defeats the purpose of having the audible app/library.
Business Response
Date: 08/29/2024
Hello ******,My name is ******* and I am a member of the ************** Team here at Audible. I received your complaint from the Better Business Bureau regarding your library and I am reaching out to assist you in this matter.We have received customer feedback regarding issues within the Audible app and our developers are currently working to resolve the issue. I believe that this issue night also be the reason you are unable to see a large number of titles in your library. I want to be sure and review the issue further but I will need more information. I apologize as some of the information may be a repeat of details you previously provided via email or phone with other **** but I want to ensure I have all the correct information.1. Audible for iOS Version 2. iOS Version 3. Device Model 4. Date/Time/Timezone bug report submitted?5. Cellular Carrier 6. Internet Service Provider 7. Titles that you are missing If you would like to discuss this via telephone, I am available Tuesday- Friday between 9 am to 6 pm EST. Please provide your number and the best time to give you a call and I will be sure to reach out.

Response from the customer - Stop wasting my time, playing for time, generally jacking me around! Every bit of this information was submitted to you yesterday, including the bug report. As for the books that Im missing, look at my purchase history versus what is in my library and you will see!!!!!I dont have time to list 300 freaking books one by one that Im missing because of your, incompetence!

My response: The reason why I asked for this information again is because I did not see any technical escalations submitted on your behalf and was attempting to do so on my end. Also, I am showing that your membership was placed on a Hiatus for 3 months and this could be a possibility as to why you may not be able to see or access certain titles.I will allow you to continue to work with the agents that assisted yesterday. If you have any questions within the next week, you can respond to this email.
Customer Answer
Date: 08/29/2024

Complaint: 22185955

I am rejecting this response because:

What AUDIBLE has said does not hold water so to speak! Audible continues to grab at straws to try and cover up for their incompetence! The information requested has all been provided more than once, but they keep asking for the same information again and again just playing for time because they do not have answers apparently
I placed my membership on hold last week because of the mess they have made of my library and because of the books that are missing that I bought and paid for. my account is on hold, so that I can read what I can actually still find and if they cannot clear this problem up and return my books to me that they have taken, at the end of the 90 day pause, then I will cancel my membership completely.

Regards,

*** *******
Business Response
Date: 08/30/2024
Hello ******,

I want you to know that I appreciate your response despite having to provide repeated information. I did review your contacts and as previously stated, I was unable to find an escalation submitted to our tech developers regarding the issues you have been dealing with. As a result, I have provided my feedback to the appropriate managers for coaching and training purposes.

I also escalated this to our Technical Support Team and they informed me that there were recent updates to both iOS software and the Audible app. It is recommended that you check to see if the update to iOS 17.6 is available. Also the Audible app was recently updated, so please check the App Store for the update.

If updating the software and the Audible does not resolve the issue, please attempt to clear Safari and perform a soft reset of the Audible app following these steps:

*Clear Safari:

1. Open the Audible app.
2. Tap on the "Profile" icon in right corner of the screen.
3. Tap on the "Settings", the gear icon in the upper right corner of the screen.
4. Scroll to the bottom of the page and tap "Sign Out"
5. Open "Settings" for your phone from the home screen.
6. Turn on "Airplane Mode"
7. Scroll down and tap on "Safari"
8. Scroll to the bottom of the page and tap on "Advanced"
9. At the top of the page tap on "Website Data"
10. In the search box at the top of the page, type in "Audible", if anything populates with the name "Audible", swipe the line item from right to left and tap on "Delete"
11. Open the Audible app and "Sign In" with email and password.

*Soft reset the Audible app.

1. Tap Profile at the bottom right corner of the screen and then tap the Gear icon at the top right.
2. At the bottom of the screen, where the application version, application's name and marketplace show, tap and hold on it for 5-10 seconds with 1 fingers (Do not do it with 1 finger) to activate the hidden functionality.

Note: In order to ensure the function wasn't activated inadvertently, we added a longer than normal delay of ***** seconds.

3. You should receive a prompt entitled "Reset Sign In," tap on the "Sign Out" option.
4. Restart the device.
5. Once the device is back on, launch the app and"Sign-In" with your email and password.
6. Check to see if the issue persists.

If you are still facing trouble, please let me know.

I know that you stated you were missing ******************************************************************** order to review this portion of your experience.

I will be out on vacation this upcoming week however I will periodically check my email for responses and updates. Please feel free to reach out if you have any other questions.

Customer Answer
Date: 09/05/2024

Complaint: 22185955

I am rejecting this response because:

the problem is worse and this has gone on for a month and wasted entirely too much of my time.

My phone and the app have all updates done now. I also cleared Safari. NOW Im down over 500 more books in my library, i.e., I only have 620 books now when I had 1200 when I reported this issue and I should actually have a total of 1400 books!!
I did not do the soft reset of the app because the instructions were flawed. See below for copy paste of the faulty instructions.

tap and hold on it for 5-10 seconds with 1 fingers (Do not do it with 1 finger) to

Regards,

*** *******
Business Response
Date: 09/25/2024
Hello ***,I received your response from the Better Business Bureau stating that the steps provided did not resolve your issue and that more titles are missing from your library.The final steps that I have to provide are a complete uninstall of the Audible app which will include removing all traces of the app from your device. Before providing these steps, I would like to review this further and I will need screenshots of both the library within the Audible app and website. The screenshots that I will need from the mobile app need to include your library. You will have to select "All" the "All Titles" and take a screenshot of the number of titles in your library. For the screenshots that I will need from the Audible website, I will need to see the Credit Summary Details. Please be sure to include the number of titles that it shows in your library.I will be providing this response to the BBB however I ask that you please respond to this email with your screenshots for faster processing. Let me know if you have any further questions.
Customer Answer
Date: 10/04/2024

Complaint: 22185955

I am rejecting this response because:

This has gone on for over a month and wasted outrageous amounts of my time! I actually have a full-time job and cannot devote any more of my time to being aggravated by audible. They are wanting me to do their job for them and I do not have time for this. They need to straighten this out themselves and quit aggravating me and trying to place the ball into my court! It is their ball and their court, and they need to manage it now!!
I want a refund of every book that I have purchased in the last year along with all of my monthly fees paid to them and any extra credits I have purchased.

Regards,

*** *******

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