Complaints

This profile includes complaints for The Betesh Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Betesh Group

  250 Passaic St Newark, NJ 07104-3700

• 

  Betesh Group Holding Corporation

  1 E 33rd St New York, NY 10016-5011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 05/01/2025

  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience you've encountered and understand how frustrating this must have been, especially during such an important time for your family.
  We wanted to confirm that our team has received the cut cord as requested and has processed a full refund for your One Step Baby Bottle Sterilizer. In addition, a refund for the separately purchased HEPA filters was issued just moments ago.
  We truly regret that your experience with the product didnt meet expectations. If theres anything else we can do to assist you, please dont hesitate to let us know.

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 23119830
  
  I appreciate the detailed and apologetic response. I have worked with many brands and never written a complaint or had an encounter like this. My question is where to go from here. Again, I was not wanting to send the machine back. I was just simply trying to communicate and see about making authentic content. I do think in the future, the company should wait to send out the formula machine closer to the due date of the baby like other brands do. I assumed thats why the due date was requested. Do I go ahead and purchase my own formula to make the video or wait until the baby is here? I want to make sure were on the same page and I would prefer not having further contact with the Affiliate Manager, ******. Thank you. 
  
  Regards,
  
  ***** ******ating a video using a formula machine for a baby that isn't here is not authentic in any way. The affiliate contact was dismissive and rude to me. I reached out to customer service asking to speak to the supervisor for this person thinking we could come up with a solution but was instead sent to a **************** Manager named ****. **** talked over me almost the entire phone call but said she would look into it and get back to me. She noted that she usually only handles issues with machines, so I'm not sure why she was handling this situation. She sent me an email a few days later with a return label. I was furious and beyond disappointed in the handling of this situation. I always keep my commitments to brands and I was simply trying to communicate with someone who could help me with a solution aside from buying formula for a video regarding formula feeding a baby who isn't here yet. I have never been so disappointed in a *************** lack of professionalism.

  Business Response

  Date: 04/08/2025

  Thank you for taking the time to share your feedback and first and foremost, congratulations on your pregnancy. Were truly sorry to hear about your experience and how it made you feel, especially during such a meaningful time in your life.
  We understand and respect that authenticity is at the heart of your content, and we agree that showcasing a product like the Formula Pro Advanced in a way that aligns with your real-life experience is key. Our teams intention in reaching out was to follow up on the timeline outlined in the collaboration terms, not to pressure you into creating content that doesnt feel right or aligned with your values. We apologize if our communication came off as dismissive that was never our goal.
  That said, we do aim to maintain consistency in our collaboration process. Because each partnership is unique, there are times when timelines or expectations may require adjustment. In your case, its clear there was a disconnect between the timing of the content and your personal circumstances, and we should have done a better job addressing that nuance rather than sending you a return label without meaningful discussion.
  Well be taking this feedback seriously to ensure our future outreach and influencer support processes are more personalized, especially in situations where content is planned around a future life event like the birth of a child.
  
  Wishing you the very best on the exciting journey ahead, and thank you again for sharing your perspective.

  Business Response

  Date: 04/10/2025

  Thank you so much for your response, and again, we truly appreciate your openness and your desire to create content that feels genuine to your experience. We understand how important it is to maintain authenticity with your audience, and its clear you take your partnerships seriously which we greatly respect.
  We want to advise you that you are not expected to return the Formula Pro Advanced. Our customer care team will cancel the return shipping label.  Please consider it a gift from us to support you during this exciting time, and we sincerely hope it proves helpful once your baby arrives. If you choose not to formula feed, we recommend gifting it to someone that may need it. 
  That said,  weve decided not to move forward with content creation under the original Grin agreement. While we truly value your voice and believe you had the best intentions, we recognize that the initial communication breakdown created a situation where expectations on both sides werent clearly aligned.
  Were incredibly grateful for the feedback youve provided and are taking it to heart as we look at how we approach future collaborations especially around timing and communication. And of course, well ensure that you no longer receive any direct communication from the affiliate team moving forward, as requested.
  Wishing you all the best in the weeks ahead as you prepare for the arrival of your little one. Thank you again for your ***** and professionalism throughout this process.

  Customer Answer

  Date: 04/11/2025

  
  Complaint: 23119830
  
  Hi. Thank you for your response. Im not sure I fully understand. Are you stating that my agreement is voided and I will no longer be permitted to upload my video? While I appreciate being gifted the machine, *** had full intentions of creating the content. I was simply asking to communicate with someone to understand the expectations when it was sent months before my due date. Everything Ive been sent from companies that are for use AFTER babys arrival have the expectation of being completed within 1 month of baby being home. So when I received an email asking where my content was, I was confused and wanted clarification. Instead I was ignored and sent my agreement. Again, I appreciate the gift but it seems at this point that if Ive been terminated then I wasnt truly heard in this situation. I do plan on solely formula feeding, which was why I chose this machine for the collaboration and Ill be making my video as promised. If your company chooses to terminate the agreement and not accept my video, then at least I know Ive done my part. Thank you for your time. 
  
  
  
  Regards,
  
  ***** ******

  Business Response

  Date: 04/17/2025

  Hi *****,
  Thank you for your thoughtful response, and I truly appreciate the opportunity to clarify. We understand your intention to create content and value the effort, especially as you prepare for the arrival of your baby.
  To address your question directly: We will not be moving forward with the collaboration under the current Grin agreement, however you are absolutely welcome to proceed with creating your video if youd still like to. You are under no obligation to create content. We completely respect your commitment to formula feeding, and we understand your desire to share your experience with the Formula Pro Advanced. However, please note that, as part of our internal process, we would not be able to formally accept the video under the terms of the original agreement.
  
  We are grateful for your time, and we wish you the very best as you prepare for your little ones arrival.
  Thank you again for your understanding.

  Baby Brezza.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I trashed the product, it’s a huge safety concern and sending a worthless video to the company does nothing. It was set on the correct setting, at least the setting that your site said is required for the formula we use. 
  
  
  
  
  
  Regards,
  
  
  
  **** *****

  Business Response

  Date: 04/08/2025

  Thank you for reaching out and sharing your experience with the Formula Pro Advanced. We’re sorry to hear that your son experienced discomfort, and we understand how important it is to feel confident in the products you use to care for him.
  We want to reassure you that the Formula Pro Advanced is designed and tested to dispense formula accurately within a strict tolerance of +1 gram per 2 ounces of water. However, we’ve found that in some cases, if the settings don’t match the specific formula brand and type being used, the amount dispensed may fall outside of that threshold.
  This is why, when a customer reaches out to us with concerns about formula consistency, we request a short video as part of the troubleshooting process. The video helps us determine if the machine is functioning as intended, if there might be a mismatch in settings, or if there’s anything else that may be contributing to the experience.
  
  If there’s anything else you’d like to share or if you change your mind about working with our team to review your unit, we’d be happy to help.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item arrived November 5, 2024. I have emailed customer service twice via their contact page online to request a return, they have not responded. The website for the item states returns within 45 days of delivery. I am concerned they will wait too long to respond. The order page contained no way to initiate a return as their email stated it should. The item is new and unopened. I want a shipping label and to return the item for a full refund.

  Business Response

  Date: 12/19/2024

  Good Day,
  On December 3rd, we responded to the customer's email with instructions on how to create a return shipping label and return their product. Please note that our team always honors the date of initial customer contact to ensure the ****** return window is respected.

  
  We have since observed that the customer successfully created a return shipping label, sent back the item, and the refund has been processed.
  Should the customer require any further assistance, we encourage them to reach out to us directly.

  Baby Brezza Customer Care.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received the Baby Brezza Formula Pro Advanced Baby Formula Dispenser as a gift. We just started using the dispenser with the Similac 360 ********** Sensitive and noticed our baby started having GI problems. We noticed that the consistency of the formula provided by the Baby Brezza dispenser was thicker than usual so we looked it up and found other reviewers that suggested we measure the amount of formula dispensed. We ensured that we werent making any mistakes using the dispenser first. We chose the correct setting according to the Baby Brezza website and we cleaned all of the machine parts. We measured that the dispenser was putting 12g of formula for 2 oz of water. The formula package says there should be 8.8g of formula for 2 oz of water. We measured more than once to be sure and consistently the machine dispensed 12g of formula. This is more than a 30% margin of error and dangerous for babies! I emailed Baby Brezza customer service and they emailed back a very condescending email basically blaming us for using the dispenser wrong and then they also expect us to fill out a warranty that they must approve before giving us a replacement or repairing the dispenser. After dealing with our babys GI issues and seeing how inaccurate the machine is, we do not want this machine anymore and a replacement or repair of the machine is not a good resolution for us. We are requesting a free return of this machine as well as a refund. Since this was a gift, a refund to the original credit card is acceptable.

  Business Response

  Date: 10/28/2024

  We sincerely apologize for any frustration experienced with your Baby Brezza Formula Pro Advanced. The email you received was intended to gather details about your machine so we can properly investigate and if necessary request it back for testing. Since it was purchased directly from ******************************, well provide a return shipping label for you to return the machine on the same email thread. Once it reaches our testing facility, well promptly issue a refund to your original payment method.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I appreciate them making it right. Using distilled water was not something that was ever asked or mentioned in my many conversations with customer care. Had they asked, I would have advised that we only use distilled water in the washer, so that was not the cause of the error. That said, I truly appreciate them taking care of this. This was beyond what I expected, I was only asking for what I invested back, and they gave more. THANK YOU. 
  
  Regards,
  
  ***** ********

  the rest of my money. This is absolutely the worst company I have encountered. I understand that issues happen with products, but the unwillingness to make it right is unacceptable. And now, because of their issue, I have lost money. DO BETTER! Oh, and the company has turned off the ability to see or leave reviews on their website.

  Business Response

  Date: 10/22/2024

  We sincerely apologize for the E4 error that was being experienced on our bottle washer. This error is known to be the result of using non-distilled water / hard water which affects the ability of the magnet sensor to detect that the sump is full of water. While some cleaning and descaling of the machine should help alleviate that, we understand it's not the desired outcome. While we show that a store credit was provided to purchase alternate products, we have taken the liberty of refunding the original purchase back to the method of payment. All items purchased with the store credit can be kept, donated or discarded and do not need to be returned. All store credits have been cancelled to accommodate for the refund. Should you have any questions, please don't hesitate to contact our customer care team. 

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************************

  Business Response

  Date: 09/11/2024

  Thank you for sharing your concerns, and we apologize for the inconvenience youve encountered. Typically, refunds are reserved for products that are unused. If a malfunction occurs, we are happy to offer a refund once weve had the chance to set up a warranty claim and determine the root cause. However, weve processed a refund for this customer. Please feel free to reach out if you have any further questions or concerns.