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Business Profile

Auto Customizations

Top Secret Import Tuning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this shop over 9 years ago to get modifications done to it … it has been a nightmare since … I have paid him in full for all parts and I have paid for more then half the labor as well ……. I keep getting excuses after excuses telling me the car will be ready next month and then the month after that and the car is never done…… now that I have been texting him weekly to see the updates I get no answer …… I have text messages going back all those years to prove the lies he tells back to back …… I just want my car back ……I am not the only person he has done this to …. There has been multiple people and when I found out it was to late already !!!

    Business Response

    Date: 01/08/2025

    My name is **** *******,Im the owner of Topsecret import tuning. Thank you
    for sharing this feedback with us,BBB,regarding ****** *******. We
    acknowledge his concerns and appreciate him bringing this to our attention.
    Although unexpected emergencies can sometimes affect a scheduled service, its
    important that our customer always know how much we value and appreciate
    them in every interaction. Please be assured we will review your experience
    internally to address the processes that caused these issues. We hope you
    will give us the opportunity to serve you better in the future, and we
    always welcome you to contact us should you want to discuss your concerns
    further. ****** ******* has been at the shop, looked at his car and progress
    we made. ****** did paid me for all parts, which he has seen all the parts,
    partial payment for my labor. Unfortunately we never had deadline for  this
    project ,but we have it now. I appreciate, ****** ******* understanding and
    patience, we are grateful for his continued patience.
    We both discuss and resolved this matter.

    Customer Answer

    Date: 01/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, We met in person at top secret import tuning  on December ******* and spoke . In conclusion I was promised by owner of the shop **** ******* that the car would be ready by the end of January . I agreed to wait until then, And go from there 

    Regards,

    ****** *******

Top Secret Import Tuning is NOT a BBB Accredited Business.

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