ComplaintsforJohnson & Johnson
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
As a new parent, I recently purchased a bottle of infant Tylenol because I thought it was specifically for infants. I paid 10.64 for 2 fluid ounces. When I looked at the “children’s Tylenol” it’s the same exact dosage of 160mg/5mL except the children’s Tylenol cost 7.68 for 4 fluid ounces. This is a complete marketing scam by Johnson and Johnson to get new parents to spend more money.Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My order number is ************ My reference number for the letter I got from Rogaine is *********. I bought women rogaine 5% minoxidil topical aerosol and I sent the money back gurantee rebate form and the email I got from Rogaine. They have the credit card charge information but they refused to give me the money back since I don’t have the original receipt the package came with. No one keeps a package for 3 months and I have proof of purchase from their website not only in my email but the credit card. I also didn’t see anything on the rebate page about the UPC. Please refund me.Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Re: Listerine Mouthwash. I specifically purchased an item labeled as Listerine for Gum Therapy. When I compared the active and inactive ingredients to another bottle of Listerine -not advertised as gum therapy- that I had they were exactly the same. This is very misleading.When I called the number given on the bottle they did not give me a satisfactory answer. They said that the gum Therapy Listerine contained certain essential oils that the other products did not. What kind of essential oils she could not reveal to me like it is a company secret. Why is this not listed as an ingredient. What if I was allergic to essential oils. I want to find exactly what the difference is. In other words, why would I buy a specific product that is advertised as Listerine Gum Therapy and may or may not be more expensive when it is no different than a bottle of.. let's say Extra Clean Listerine. Thank you for looking into this for me.Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order Number: NTG01029333 Neturogena online order, I was not provided a tracking number, then I complained thru. their website then was given a false tracking number. I never received anything from them NOTHING. I want my money back now or I will escalate the complaint to the federal trade commission. Just please refund my money $27.55Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The fax number isnt working. Can you kindly provide the correct one for your corproste office? Thank you.Sincerely,*************************Initial Complaint
03/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been using ogx products for a few years now, i recently ran out so i bought 1 shampoo and 1 conditioner in ******* for ***** each . bar codes are ********** lot # is L33721UNA1 and ********** and lot # is L33721UNA1 , i was in the shower when i opened the shampoo and i noticed the off texture and thick consistency, the conditioner though was very runny. gave it a try still and when i fully dried my hair the chemical smell was super strongInitial Complaint
03/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted 2 j&j back to school offer and have never received $10 **** rewards card.First one was submitted on aug 9, 2022. Submission confirmation # **ZQ1MED8K. Receipt was approved on Aug 10, 2022.Was advised $10 **** rewards card would be shipped within 4 to 6 weeks by email on August 14, 2022.Second one was submitted on August 16, 2022, 12:55PM, submission confirmation number **NP92NO0X.Receipt was approved on August 16, 2022, 1:24pm.Was advised $10 **** card would be shipped within 4 to 6 weeks through email on August 16, 2022, 3:21pm Talked to Fandango Rewards customer service on 2/21/2023 and got a case number #********, however, got no reply from them up to date.Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello,My order number is NTG00959448 and NTG00959446, I received and items with leaking, damaged and missing. package delivered really bad condition. I shared listing products which is already missing or damaged, Please replace them asap 13 x Rainbath Rejuvenating Shower and Bath Gel-Pomegranate 7 x Rainbath Renewing Shower and Bath Gel-************ ***Initial Complaint
07/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Back on June 26 2022 I submitted 2 rebates for J&J Summer ****** Offer, both of my submission were approved on June 27 and email stated I can choose my reward by July 31, 2022.Well, was trying to access my rewards choices today, July 24 2022 and nothing is available, it states that promotion has ended.So, I am at loss of $20 due to Johnson and Johnson fraudulent activities they team up with a company called Fandango, customer service doesn't exist there.Initial Complaint
06/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
i purchased 2 neutrogena sunscreens that i had not used yet and i called the company to see if these were part of the recall and if i'm safe to use these now. they told me the recall period had ended, and that i should not use these, but i was not given a refund, or a coupon to replace the bad items that i paid my hard-earned money for. the bottles are not expired but i don't want to use them if they will hurt me. i just wanted a refund or replacement so i can have sunscreen for my family. it's not fair the company will not help me after i purchased their defective products!
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Contact Information
One Johnson & Johnson Plaza
New Brunswick, NJ 08933-0001
Customer Complaints Summary
44 total complaints in the last 3 years.
8 complaints closed in the last 12 months.