Complaints

This profile includes complaints for Johnson & Johnson's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Johnson & Johnson has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Johnson & Johnson

  One Johnson & Johnson Plaza New Brunswick, NJ 08933-0001

• 

  Johnson & Johnson Innovative Medicine

  1440 Olympic Dr Winterville, GA 30683

• 

  Johnson & Johnson

  199 Grandview Rd Skillman, NJ 08558-1311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J&J Savings Program was supposed to reimburse for the copays to its medication which my doctor had ordered for me. They'd sent me a savings card, but no money was put on it, and the pharmacy has to run it, get rejected, wait 45 min., then run it again, for it to go through. The pharmacy never waited 45 min. to charge it again, they'd charged my credit card instead, and I tried to get reimbursement from J&J Savings Program.
  
  I did not realize it was so difficult for J&J to make reimbursements. I submitted the invoices on their website, and it showed up on the status as being "PAID", but I never received any check. They said it would take 10-14 business days for the checks to arrive, but after 10-14 days there was still no reimbursement.
  
  I called customer service several times, it had to be during business hours which is hard for me to do, and the representative told me that the refunds were put back on my savings card, and I do not understand why they would put something I had already paid on my savings card. For something I had already paid and asking for reimbursement, I thought they would understand that a check was due to me because I had to put it on my card first. My copay for the medication was $100 each shipment per insurance benefits, and the savings program was supposed to assist with the amount minus $5 for each shipment. Only one time the representative told me I would get a check after 10-14 days but I still didn't get anything.
  
  The first time I submitted the rebate request they had rejected it because I filled out a rebate form and they said the form was not needed, only the invoice. The next time I only sent an invoice, nothing happened, I called the customer service and the representative told me that I needed to submit a rebate form or else it was going to be rejected.
  
  It felt like they were intentionally not paying the copay assist benefits on the program.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 6/6/25 waterproof bandages that came off during my shower time the water got on the bandages. The box said 100 percent waterproof. I called customer service was on the phone 50 plus minutes to no resolve. The customer service representative began asking me about my medical history. What does that have to do with a bandage? He kept getting off the phone on the phone for almost an hour. I only asked for a ***** dollar gift card they said I could only get a check mailed for 5 dollars then came back said 10. This is very very *****. I asked for ***** compensation for the bandage coming off and water burning my cuts from surgery. I dont think that was much at all. Then on top of that I get a nasty email saying that if I wanted to get legal counsel I could? I dont know where all that come from. I been using Johnson and Johnson for years and years even with my children that are growled and my grands but no more. I have no respect for a company that dont give a **** about me. Maybe yall train them to be that way but its inhumane.

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 bottles of Rogaine product, then realized it would be sent to a former address. When I couldn't update the order form I immediately phoned, but the business was closed. I then sent a reply to the confirmation e-mail, and got a response that they couldn't stop the shipment once the order was received, and I would have to deal with ***. No positive result from *** who said the product was delivered and couldn't be recovered. All Rogaine would do is offer a discount on a future order, while I'm out $65

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Rogaine products online, and they had Money Back Guarantee Policy. I didn’t satisfied the product and then mailed the form back to them first. And then they said I didn’t mail the receipt and empty product, so I did mail them again. And then I called them, they still said I got to mail again. But I didn’t have the empty product anymore. If the company didn’t wanna customer return back their product, they shouldn’t say Money Back Guarantee online. And I spent over a few months , didn’t solve the problem. And my friend got the same experience as I had, but she just didn’t wanna spend more time on solving the issue.

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used JOHNSON & JOHNSON® BAND-AID® Cushion Care Sports Strip on my knee back in February 2024. I applied a new one every day for 4 days. The last one I pulled off, I noticed a red mark in the shape of the bandaid. I panicked but still gave it a few days to see if it would disappear.. Still there. I am not allergic to latex by the way. I contacted JOHNSON & JOHNSON with this information including a picture of my knee. At first they only said they would refund me for the cost of the band aides. Being outraged, I threatened them with a lawsuit if they did not handle the situation appropriately. They then promised me reimbursement upon receiving a recommendation from my doctor for a scar removal cream related to the mark from the band aide. I finally got the recommendation and now all of a sudden they’re telling me reimbursement isn’t guaranteed, and that I would have to pay out of pocket for the product before I even find out if they’re going to reimburse me for the cost. Do they really think it’s apropos to tell someone they have to pay hundreds of dollars out of their pocket for ‘possible’ reimbursement?? They are out of their minds. Not only that, but they never told me these things 10 months ago. I will meet them halfway and pay for the scar removal cream out of pocket, but they must promise me reimbursement upon doing so. If they fail to comply, my next step will be the same complaint word for word with Consumer Protection, and after that if necessary, a lawsuit…

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company, 10/13/2024, about a 25.4 ounce bottle of ogx coconut curls shampoo which was rancid. Although I sent proof of purchase and the shampoo was $12.29 + NYS tax ($13.35 total). I was sent a check for $7.00, without an invoice or any explanation included or attached. I contacted *** regarding this, 10/28/24 via email but I am being ignored. I tried to call their "customer service" provided directly from ogx, several times but it does not work. It would not connect past asking for a language preference.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 10 bottles of Neutrogena Sunscreen from ******. I was just informed that there was a recall on the sunscreen due to the product causes cancer. I currently have 9 bottles. 4 whole cans and 5 partially used cans. I requested a refund or credit for these cancer causing sunscreens and was denied because the refund window is closed. I was instructed to throw away my current cans.
  Since the cans are valued at $9.00 each, I would like a refund or store credit for $58.50 (4 cans at $9.00 + 5 cans at $9.00 divided by 2). The refund denial is unacceptable as the product still causes cancer and Neutrogena should honor their products. Also, the reason why I purchased so many is because I'm a senior citizen and don't get to ****** often.

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a program for joining their program you receive rewards in the form of coupons on a very important medication l use which is zyrtec. I joined and the very next few days each time the coupon appears and say get coupon then gives option to print. The print gives an error message that these coupons are not available. Is this a scam. Why would you have a customer.to join and have the coupon there not available. Contacted company via their online form. No response.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Neutrogena Beach Defense 100 sunscreen. Unfortunately the product I have was recalled because it is unsafe. I called the 800 number on my sunscreen. I spoke with ****** who admitred my sunscreen is on the recall list. However, she refused to replace my screesunscreen because it has expired. I explained I use my sunscreens after they have expired. I may use to apply a 2nd layer. However, this sunscreen is UNSAFE and has been recalled so I can't use the product. Since the product is unsafe, I am requesting a replacement. I can send the company my sunscreen that is part of the recall. It is full.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, I discovered after months of requesting medical records, that there were serious complications with my surgery. The two implants used were DePuy Pinnacle. My body rejected both implants from the onset of insertion leaving me to be crippled. The implants are rather large causing a distortion with my lower body and the pain is deadly. I contacted the manufacturer and at first they were concerned saying if there was pain after 6 months then the implants failed or doctor ***** or both. I was initially pleased with the investigation into my concerns but was soon quailed by the company first throwing my case out and then opening back up because of their *****. But nothing has come of this. One person said, we will do research to see if there has been other complaints about these particular implants. Thats fine, but discovery or not, the ones inside me are defective and need to come out. So, between the hospital , the manufacturer, the surgeon, and his association, everyone has abandoned me leaving me in this condition where *** already lost over 50 pounds due to wasting. I didnt have that weight to lose. And, as both hip implants feel like they are going to pop out, I cant walk or do much for more than several minutes. No one should be in this pain and no one should have these foreign objects inside of them causing the loss of my lower extremities. Both legs have shrunk in diameter significantly and the right side is even 2 1/2 inches smaller than the left. With less than 6% body fat before the surgery, one can imagine that the weight that I am losing is muscle weight. I can not continue in this type of pain and I can not continue to have these entities treat me with such extreme bias that its near criminal. I know people work hard, but I know people. There is no excuse for every minute I sit in this nightmare while most of you do nothing more than walk and talk. This cant keep going like this.