Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address several late payment notations reported by RUTGERS UNIVERSITY on my credit report. I take pride in maintaining an excellent payment history, and I’ve made on-time payments approximately 99% of the time throughout my relationship with your company. The late payments in question occurred due to an unforeseen ACH issue with my bank, which prevented the automatic withdrawal from processing as intended. Unfortunately, I did not receive any prior notice that the payment had failed, which prevented me from resolving the issue promptly.
  
  Given my long-standing payment reliability and the unintentional nature of this situation, I respectfully request that upper management consider submitting a goodwill adjustment request to the credit bureaus to remove these late payment entries. I understand the importance of accurate reporting but also believe that credit reports should reflect a consumer’s overall history and intent.
  
  I appreciate your time and consideration and hope we can resolve this matter in a way that reflects our positive relationship.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was previously enrolled at Rutgers University, and Im now having issues with billing and financial aid discrepancies. I was originally told that the servicing agent for my student loan would send back all previously disbursed funds to the school, and that I would have to pay the school directly for all overpayment funds that were initially disbursed to me. Initially, this was the case. Since then, I have been making monthly payments directly to the school. On July 3, 2025, I was made aware that the original student loan servicing agent now suddenly holds the student loan account for the entire loan amount once again. Meanwhile, Rutgers is still showing that I hold the same balance at the school. Essentially, I am suddenly being double-charged for the same student loan disbursements. I have reached out to the billing/financial aid departments at the school numerous times. The financial aid department is required to fix any issues and is accountable for making sure everything is correct, without discrepancies. Phone conversations have been unhelpful and have only resulted in opening up additional escalation tickets for the same issues (I have multiple escalated tickets open that have gone unanswered). Email correspondences from the departments have been generic and vague. Representatives at the University have not answered my questions or offered a solution to the issue. The one and only answer that I received was that it was a mistake on their end from April, but nothing was said about fixing it. All other correspondences that I have sent regarding this have gone unanswered. It has been almost a month, and nobody has fixed the issue. Additionally, the amounts on both ends have discrepancies without an explanation of the charges. Previous documentation had incorrect amounts, and nobody would help explain them to me or offer to fix the issue. As it stands, the loan accrual is $15,846.00, plus interest on the servicers side, along with $15,258.40 on Rutgers side.

• Initial Complaint

  Date:05/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted university to drop a class but got an error. I sent an email and now it's past drop day.

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad customer service