Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2018 ****** Outback from a dealer in **********. One day after the sale, the check engine light and low oil warning appeared. The dealer diagnosed a bad catalytic converter and agreed to fix it. After replacing it, the car continued to have poor acceleration and hesitation, especially at highway speeds. The dealer confirmed the issue during a test drive but said no codes appeared on the scanner. They mentioned the problem could be the *** transmission or valve body and recommended I consider trading the car in again. I am currently using a loaner vehicle while waiting for repairs with no clear update. I believe the vehicle was sold with serious mechanical problems and may have passed inspection improperly.

  Business Response

  Date: 06/10/2025

  Brunswick Toyota has been working with this customer who purchased a 2018 Subaru Outback with 113672 miles. The check engine light did come on the next day and with the check engine light popping on. We immediately handled the issue and it needed a catalytic converter even though he purchased the vehicle AS IS due to year and mileage. He proceeded to drive over 4,000 miles in a few week and now is complaining about the drive. We did not sell him the vehicle with any knowing issues . We offered him extended coverages if he is concerned about the vehicle long term especially with the mileage he drives. We have checked out the vehicle and we have gone above and beyond our obligation based on the purchase agreement and awareness of the vehicle being as is. 

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: 23444392
  
  
  I disagree with the dealer’s statement. The check engine light came on the day after purchase, which clearly indicates the vehicle was sold with a defect. Though the catalytic converter was eventually replaced, the vehicle continues to lose power, hesitate, and drive poorly. There is no clear resolution or proper repair. I was not informed of any engine or emissions issues during the sale. The vehicle passing inspection and immediately failing emissions within 24 hours raises serious concerns.
  
  
  I am requesting continued mediation or investigation under the NJ Consumer Fraud Act and ask that the dealer be held accountable for selling a defective vehicle with potentially fraudulent inspection certification
  
  
  
  
  
  Regards,
  
  
  
  Aghiles Foudad

  Business Response

  Date: 06/12/2025

  THE CUSTOMER purchased this vehicle on 4/30 with 113,672 miles, this vehicle was a AS IS ECO, not certified vehicle. We check out our vehicles in that status with safety and sound check, we put it on to the system to check its codes and make you its functioning properly. He then drove the vehicle, and the check engine light came on which can certainly happen. lights can appear on a new vehicle. We have found that the catalytic convertor failed and although he purchased AS IS we cover NJ STATE INSPECTION. We then installed it on 5/22 when he had already 116,419. He then came back on the 7th mentioning that he doesn't like the way its driving and we did not find any codes on or anything. He has put several thousand miles on the vehicle I was told aggressively driving the vehicle with the transmission sports paddles as per the customer conversation with my team members. We have not sold this car with any knowing issues and have offered him several time to purchase an extended coverage if he is concerned with future concerns. we have gone above and beyond our obligation based on the purchase agreement. He mentioned it failed inspection on June 4th but we explained to him that he would have to wait for about 200 miles to bring though inspection after the converter was replaced. We have no further moral or legal obligation on a AS IS vehicle that have had over 4,000 miles on it since the purchase April 30th. 

  Customer Answer

  Date: 06/13/2025

  
  
  Complaint: 23444392
  
  
  
  I am rejecting this response because:
  
  
  
  Dear BBB,
  
  
  Thank you for forwarding the response from DCH TOYOTA.

  I would like to formally respond and clarify my position regarding the 2018 Subaru Outback I purchased on April 30, 2025, with 113,672 miles.
  
  
  Check Engine Light & Catalytic Converter:
  The check engine light turned on the day after purchase, and after diagnostic testing, the dealer determined the catalytic converter was faulty. They replaced the part on May 22, but this did not resolve the performance issues. The car continues to hesitate, lose power, and struggle to accelerate, especially on the highway. These symptoms are serious drivetrain concerns, not cosmetic or minor issues.
  Failed Inspection:
  On June 4, the car failed NJ State Inspection, even though the inspection sticker is valid until August 2025. I was never told I needed to wait 200 miles after the catalytic converter repair. That information was only communicated after the failure — not before. I attached the failed inspection report in earlier messages.
  “Aggressive Driving” Accusation:
  I strongly deny any claim that I drove the car aggressively or misused the paddle shifters. This accusation is an attempt to shift blame away from the dealership’s responsibility to sell a roadworthy vehicle. I simply drove the car as needed for daily commuting — not recklessly.
  “As-Is” Sale and Safety:
  I understand the vehicle was sold as-is. However, New Jersey law still protects buyers from vehicles that are not safe or fail inspection, especially when issues arise immediately after purchase. The car had major mechanical problems from the beginning, which were not disclosed.
  Unresolved Issues:
  As of today, the car:
  
  Still lacks proper acceleration and engine response
  Has no active codes, but continues to perform poorly
  Was only partially diagnosed (catalytic converter) but not fully inspected after the repair
  
  
  
  
  
  
  I am respectfully requesting:
  
  
  A full inspection to determine the root cause of the continuing performance issues
  Either a refund, exchange, or assistance from the dealership or lender in resolving the situation, as I now have a vehicle that cannot pass inspection and has significant performance problems
  
  
  
  
  Thank you for your time and consideration. I remain open to resolving this matter fairly and quickly.
  
  
  
  
  
  Regards,
  
  
  
  Aghiles Foudad

  Business Response

  Date: 07/05/2025

  Brunswick Toyota has done all we can for this matter and have gone above and beyond. I am requesting this be closed.

  Customer Answer

  Date: 07/05/2025

  
  Complaint: 23444392
  
  Thank you for sharing the business response. I do not agree to close this case. The vehicle continues to have performance issues including poor acceleration, hesitation, and failing state inspection even after a catalytic converter replacement. These problems were present right after purchase. The dealer has not fully resolved the root cause and has refused to inspect other possible causes such as the transmission or clogged exhaust.
  
  
  I am requesting further investigation and assistance to ensure the vehicle meets state inspection and safety standards, or that I receive assistance with a fair resolution such as a refund or loan cancellation.
  
  
  Please do not close this case at this time.
  
  
  Thank you,
  Aghiles Foudad
  
  
  
  Regards,
  
  Aghiles Foudad

  Business Response

  Date: 07/10/2025

  i reject his rejection. he has had the car for months and put several thousand miles on it since purchasing iust..W have made the repairs we agreed to and you, the customer just keep saying the same response. I close this matter with the BBB. Feel free to contact me directly at the dealership if you would like to further discuss trading you out of this vehicle and into something else. I will not respond anymore to the same complaint. We are not refunding any money or repairing anything else however please reach out if you would like to trade out.. 

• Initial Complaint

  Date:05/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally complain about Toyota’s refusal to perform a recall repair on my vehicle’s sliding door, despite it being part of an official safety recall ( Safety Recall G04 (Interim G14)], if known). My truck, a [2011 Toyota Sienna LE, VIN: *****************
  ], is affected by this recall, yet [ DCH Brunswick Toyota ] denied the necessary repair, leaving me concerned for my safety and dissatisfied with Toyota’s commitment to its customers.
  
  On [04/29/2025], I called the dealership for the recall service. However, the service advisor refused to complete the repair, citing "not covered," etc. This is unacceptable, as ******* are mandated repairs to address safety defects, and Toyota is legally obligated to remedy them at no cost to the owner.

  Business Response

  Date: 05/14/2025

  We are responding to complaint ID ********. We want to start with some basic facts. DCH Brunswick Toyota would "Never / Ever" deny a consumer a federal mandated recall. This vehicle never has been to our service facility for any type of servicing. There are no open ******* on this vehicle. The GO4 that was referenced by the 6th owner of this vehicle is not applicable to their vehicle. This vehicle originated as a rental vehicle in the state of Florida. Owner # 4 had a sliding door recall performed at Island Toyota on August 28,2018. All ******* only need to be performed once. We are assuming this customer called in to us to schedule an appointment for a recall that had already been completed. The attachment will show that the GO4 not applicable to this vin from Toyota website. The current owner can check for any open ******* of their automobile at *****://***.*****.***/*******.This complaint has been falsely filed against us. We request that it be closed accordingly.

  The attachments are all of the supporting documents supporting our response.

   

  Please do not hesitate to contact me if you require any additional information.

  Richard M.

  Service Director 

  DCH Brunswick Toyota 

  ###-###-####

   

  Customer Answer

  Date: 05/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Recall need to be fixed 
  
  
  
  
  
  Regards,
  
  
  
  ***** *****

  Business Response

  Date: 05/15/2025

  The consumer was provided with all of the information relevant to this case. There is no further information to provide.

  There are no outstanding ******* on this vehicle to complete. Suggest that the consumer to speak with the manufacture directly regarding their concern.

  Richard M.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and DCH Toyota ********* North Brunswick Township ** *****, agreed on a price of $40,000 for a 2022 Toyota 4Runner . The finance manager added thousands of dollars worth of charges without asking or telling me was adding this to my loan. When I realized what they have done I drove there 3 times and asked for my money back, Also asking why? I was told lies about additions I was paying for. I did not agree to this. Then they said they would send me a check of the amount I was over charged $2,035.00. I have all documents to show this. (I do not know how to upload) It has now been over 2 weeks and I can not get my money from them. I have made multiple attempts to contact , but I do not get any answers. I feel like I was manipulated and robbed . When I do try and contact them I have to use different phone numbers just so I can get someone to pick up my call. this has been such a terrible experience. Please , I need help! My phone number is ***********

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lie about get a car He said call me and then I can get one she said i did have good cerdit to buy one with my daughter loss my money go to the deal an said i did need a down payment i do not need this lie

  Business Response

  Date: 12/08/2022

  *****,

  Thank you for your feedback regarding your recent visits to DCH Brunswick Toyota. Just to clarify your visit, you came to us from an automotive partner ******************* which is a company that specializes in credit challenge customers like yourself. Are intentions are to help you purchase a car and unfortunately based on your credit history the banks we work with would consider a loan for you however they are requiring a co-sigher or a very large Down payment  This is based on YOUR credit, EMPLOYEMENT history and income that you can prove with paystubs. We are just ht messengers to the lending bank that would you would be borrowing the money from. If you would liek to speak with me directly, please feel free to call me at ************. thankyou 

• Initial Complaint

  Date:12/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 37 year old (mentally challenged) daughter needed a car but has terrible credit, She asked my soon-to-be 99 year old mother who lives on a very fixed income to co-sign a car loan at DCH Toyota in North Brunswick, **********. (The car is a 2019 ******* Tuscan). (I take care of my mothers finances, as she has been deemed incompetent to handle her own affairs)My mother and daughter went to the dealer and thought she was co-signing a loan for my daughter.As it turns out, my mother unwittingly signed as the sole purchaser of the car and not a co-signer. My daughters name is not even on the purchase.The deal is for $652/month for 75 months. ****** says the car is valued at $21,000. The total =$48,900 Besides being very unethical, it is elder abuse.I had just found out about this deal, as i was away with my wife. My wife and I went into the dealership and spoke to ************************* (Special Finance Director) who was extremely rude. He told us calmly to hire an attorney and *** them. Please contact me asap anytime Thank you

  Business Response

  Date: 12/05/2022

  Unfortunately, you are not the purchaser, and I can't discuss the details of the deal. I did speak to 3 our employees that dealt with your family member over several days before they decided to purchase, and we were very transparent in our details explaining and reviewing the deal with your mother who was very competent at the time of purchase. This seems to be an internal family matter and not an ethical matter for Brunswick Toyota. If you mother has any questions that have not already been answered I would be happy to sit down and answer those questions with your mother directly.