Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called RB Condominium Associations on 3/5/24 in reference to my trash can fine of $25 that I received while away on vacation for 3/1/24. I spoke to a representative whom identified himself as ******. As I was explaining to him that I was away during this time and my neighbor as in good faith sat my trash can out for garbage day and must have put it back in my driveway in front of my garage not knowing that we were away on vacation. ****** rudely interrupted me and shoutedGet your neighbor to pay your fine! Due to ******* rudeness, I asked to speak with someone else and he replied there is no one else to speak to and hung up on me. My husband who was listening to the conversation was shocked by ******* unprofessionalism, therefore, my husband called ****** back and to our surprise he also hung up on him as well! We tried calling back, calls kept going to voicemail. I was rudely disrespectful and treated so unprofessionally. I respect the process and pay my dues every month on time with no problems. I expect to be treated in the same manner.

  Business Response

  Date: 03/13/2024

  I hope this letter finds you well. I am writing to address a recent incident involving ******, one of our staff members. It has come to our attention that there was a misunderstanding, and I sincerely apologize for any inconvenience or distress this may have caused. As requested by ***************** the fine will be removed. 

  We want to assure you that we take such matters seriously and have taken steps to investigate the situation thoroughly. ****** has been advised not to engage in any communication with owners and tenants, as per our protocol, and we have reminded him of the importance of maintaining a professional demeanor at all times. 

  Furthermore, during our discussion with ******, he expressed regret for the incident and mentioned that there were extenuating circumstances involved. He also mentioned that ***************** was also agitated during the interaction.

  Please accept our sincerest apologies for any discomfort this situation may have caused. We value our relationship with you and strive to provide the best service possible. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly via phone *************.

  Thank you for your understanding and continued support.

  Warm regards, 

  Angelis

  Customer Answer

  Date: 03/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************