Complaints

This profile includes complaints for Marlin Leasing Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Marlin Leasing Corporation has 4 locations, listed below.

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  Marlin Leasing Corporation

  300 Fellowship Rd Mount Laurel, NJ 08054-1201

  
• 

  Marlin Leasing Corporation

  2795 E Cottonwood Pkwy S 120 PMB Salt Lake City, UT 84121-7032

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  Marlin Leasing Corporation

  PO Box 637 Mount Laurel, NJ 08054-0637

  
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  Marlin Leasing Corporation

  1500 Market St Ste 71 Phila, PA 19102-2100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marlin Leasing was never given the authorization to do a hard pull on my credit report. I got the alert from ******** on 3/14/2025. and I didn't apply for anything with this company and no business with this company. I would like to get the details of the inquiry.

  

  Business Response

  Date: 03/18/2025

  Good Morning- We do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corporation DBA PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback.  We have located your account and will be in touch regarding your concerns. Thank you

  Customer Answer

  Date: 03/18/2025

  
  Complaint: 23068857
  
  I am rejecting this response because: Please don't replay me just the template message that your company has been sending to other complains. I have no business with your company and there is no account wit your company. I already sent the official complaint to the government agency(****) and please do your job and replay with the actual answer for my complain.
  
  
  
  

  

  Business Response

  Date: 04/07/2025

  Good Morning-  We show to have previously responded back to your concerns directly.  if you have any further questions, please reach out to us at ********************************** or simply reply to our email with your inquiry.

  Thank you

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged me "late fees" almost every month. When I call to complain they blame it on the postal service but all my other bills are paid on time. Then they want me to put my information into their website for payment. Nope, not happening. But, I did set up my bank with their information for payments to be made from my bank. I sent 4 payments, 1 payment was applied correctly and the other 3 were not applied, not sure where or what happened there. I called them and after a hour or more on the phone with them and proving the payments were made and checks cleared, they still the following week turned me into a collection agency. Yes, I went several weeks back and forth trying to clear this up. I think its might be cleared up but I am really not sure how this messed my credit up. This was two months ago and I still have not received another invoice from them. I am very bothered by the fact a company can ruin someones credit when in fact all payments had been made. I would like to have a letter of apology, and proof that they did not affect my credit. I would also like several of the past due amounts I paid returned to me. Unfortunately, I am in a lease and can not get away from this company for sometime. But I do not want this to continue to happen.

  

  Business Response

  Date: 08/20/2024

  Good Morning- We do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we at Marlin Leasing Corporation DBA PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We have located your account and will be in touch regarding your concerns. Thank you, ****- Customer Ambassador

  Customer Answer

  Date: 08/20/2024

  
  Complaint: 22164481
  
  I am rejecting this response because:
  
  You didnt solve anything.   Like always just words.   And right after I sent this complaint you did the exact same thing.  I got another letter in the mail past due, late fees and so on.   I paid my payments and the checks have cleared.   I  filed another complaint today.   I also sent your company on all the occasions proof of payment and then you still turned me into a collection agency.   You also are committing insurance fraud with my insurance company on the fire I had in May.  Demanding they pay the buyout contract.  I told you, they will only pay for the cost of the replaced equipment.  But, you and Sentry surveillance can not give me a detailed invoice with dates, model numbers, etc   Sentry did send an invoice of $14,000.   I sent my insurance the pics of the equipment, with all the information they asked for.   But they need this information from sentry.   And marlin leasing said the cost wasnt $15,000 for replacement, no invoice.  I found the same cameras for $225 a piece and sentry and marlin have inflated the cost to $2,500 a piece.  And made me sign a new contract, but still using some of the old equipment from the original contract but still want me to pay a ridiculous amount and extend the contract.   I feel very much like a victim here.   

  Regards,
  
  *************************

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being over charged and continues extra charges are being added.

  

  Business Response

  Date: 12/18/2023

  PEACs Quality Control Manager and Customer Ambassador spoke to ******************************* regarding the concerns set forth in BBB Complaint ID ******** on December 11, 2023. Due to the situation at hand and in an effort to mend the relationship, PEAC adjusted multiple late charges billed to ******** Legacy II, LLCs account. On December 18, 2023, PEAC was able to connect with ******** Legacy II, LLCs bookkeeper, ******. Our ************* team assisted ****** with updating the account information needed to utilize our self-serve portal for online payment. We do hope that ******************************* finds the actions taken to rectify the situation agreeable.

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled our service with Marlin in June 2022 and we were never sent a return authorization for us to send the leased copier back to them, despite multiple emails and phone calls requesting this. They have been charging us the monthly lease fee despite the fact that our new copier company took the machine from the premises in June 2022. I have requested over many months the required Return Authorization from them to have the copier returned to them and they will not resolve this, thus resulting in more fees each month and it's been turned over to collections. Marlin will not respond to help me with this over the phone or via email requests. These charges are not valid and all I want is for Marlin to send a Return Authorization to me so that our current copier company can send the machine back to them, and that the entire amount of what they say we owe is dropped as they are NOT valid. They will be able to see that the machine has not been used in a year based on the counter readings.

  

  Business Response

  Date: 06/15/2023

  PEACs Vendor Services Manager, ***********************, spoke to *********************************** on Thursday, June 8, 2023, regarding the concerns set forth in her complaint.  PEAC has since taken the steps necessary to implement the return of the equipment.  Both parties find the actions taken to rectify the situation agreeable and consider this matter resolved.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The website is absolutely awful. Not clear at all on where my payments are being placed when I pay each time. It seems as thought I will pay for one of my ********** ****** only place part of the payment on that acct and the rest of the payment goes to other accounts without my knowledge. 2. No one is consistent in what they say. Statements say one thing, website says another, & then i talk with someone on the phone and they say something else. Example, one of my accounts, i get a statement saying that i owe for this month, have a past due amount, as well as a late charge, yet i talk to someone on the phone ****** state that we are up to date on that account. That is the case for many of my accounts with them. How am i suppose to know where I am at with my accounts or where my payments are being placed if everywhere and everyone says something different?3. When I make a payment for the certain amount for the certain account, that amount should be placed to that account and that account only. The fact that it is being placed on other accounts without my knowledge makes it very difficult to keep track of my payments and where I am at. 4. If I am using a company, i expect the charges and payments to be as clear as day. Their website is the worst I have ever seen. Not clear at all where my payments are going & the late charges that I get because of this is ridiculous. If I pay for one account, and only a part of that payment goes to that account, and the rest gets put to another account without my knowledge, how is it fair that I am getting a late charge for that account that I thought i paid for, but they split the payment without my knowledge.

  

  Business Response

  Date: 10/26/2022

  PEACs (fka Marlin) Quality Control Manager and Customer Ambassador, ******, worked with ***************************** to rectify the concerns set forth in his complaint.  Account information was provided, confusion surrounding the application of funds was explained,and any applicable adjustments were processed.  Both parties find the actions taken to rectify the situation agreeable and consider this matter resolved.