Customer ReviewsforMount Laurel Animal Hospital

Terrible experience.My cat Oreo stopped eating and drinking last week and after two urgent care visits, his doctor recommended we go to an ** for an ultrasound - I chose this one. At the ** he was diagnosed with ileus and given medications including a single dose of Reglan/metoclopramide. I took him home with no oral metoclopramide doses given by the doctor. He ate that night and was improving until he stopped again the next day. I was told by the doctor that if he ate even a little between his discharge and the next morning, that was a positive response. However he wouldnt eat that next day after the morning and so around 2:30pm Monday I contacted the previous clinic and the mount laurel ** requesting additional metoclopramide that I could give at home.I was told via email that an ** doc needed to approve it and then I could get it from the pharmacy. Several hours later, I decided to travel from ****** to ** to wait all night if I had to for the medicine as my other clinic and most other clinics had since closed. Upon going, I was told that I was both completely misinformed and also NOT informed-the original ** doc wasnt physically present that night, and he was the only one who could provide more of the oral medicine to Oreo and it was dependent on whether he checked his email that night. I was also told that the oral form was more dangerous to cats compared to the IM injection, and so they preferred to admit oreo for another injection. I was also not informed that I should bring **** in order to obtain the oral metoclopramide prior to my going to the ** Monday night.After waiting in the lobby and sobbing (no one came to check in with me-they just watched me cry which was bizarre and weird), I decided to leave the **, and cared for Oreo hour by hour that night. I was not contacted by Mount Laurel Animal Hospital until Thursday afternoon, in spite of being told on Monday evening that I would be contacted when oreos doctor was in on Tuesday morning 9AM.

Medeeha, your satisfaction is very important to us, and we were disappointed to learn you feel this way. We did some investigations into all our communications to see where the delay was or miscommunication. We never want any of our patients to be uncomfortable, in distress or just not themselves.We do have the communication you had regarding wanting more medication and our team let you know we will reach out to the vet who originally prescribed the medication but an ETA of when will be filled is unknown. Our patient care advocate did have documentation that you were going to reach out to your vet for more medications, but then a follow up email was sent that you wanted from us. Usually takes ***** hours to get medications approved since we need authorization from the veterinarians, and they might not be scheduled when the request goes in. We are reviewing this request to see why another emergency veterinarian could not approve this medication in the interim. We do apologize for the delay in hearing from that ER doctor and getting the approval in 3 days. We wish we knew that you were going to come and wait, as we would have advised against it and since we were then informed that **** was now critical at home and you were extremely worried, we would have urged you to bring him in. The medication that you were requesting might not have helped based on him getting worse but a further evaluation would have been needed. We had many team members speak with you and explain the protocol when you were physically here and everything we can do for Oreo at that time, but those options were declined.We see that you did not want the medications once filled since they took so long for authorization and wished to go elsewhere. We again apologize for the delay on authorization and truly wish the best for all the patients we treat and see. We hope that he was seen and is feeling better and more back to himself.Thank you for bringing your concern to our attention so we can continue to strive to improve to create the best client and patient experience.

The Worst. You will never see my face ever again. The misdiagnosis and the 5k charge and not one cent off my bill when confronted with my issue. They misdiagnosed my dog with pancreatitis when she had a bacterial infection I think it was done on purpose picking the more expensive course of treatment and my dog was sick for ten days my second opinion gave her an antibiotic and the next day she was a new dogNever Again!,,,,

Hello ****************,I see that you were in touch with our client concerns team and have indicated that further communication would be done through your attorney. We provided you with the contact information for both hospital owners. Please contact the hospital directly for response.

My ferret was sick, lethargic, and had diarrhea from a virus. He was dehydrated and his normal *** was unable to see him at that time, so I took him there hoping that they would give him IV fluids for the dehydration but no instead I sat there for hours, while he was in the back, getting even more stressed out without me. The doctor came out told me the treatment plan. I agreed as long as he would get IV fluids because he was dehydrated. Likewise, after hours went by they come out and say hes ready to go. Give me a list of medication some of which he did NOT need. Then they tell me that they couldnt give him the IV fluids because he wouldnt stay still Mind you he is a FERRET and quite frankly no animal will stay still for something like that, you have to have the right experience in order to be able to administer IV fluids, which clearly they lack. Then they told me he started throwing up. He wasnt doing that before, but it was after all the medication they gave him, but yet they still did not treat the most crucial issue, which was dehydration. They lacked the most important and crucial skills needed when caring for sick animals, especially being able to administer IV Fluids. The total bill was outrageous. Mount Laurel animal hospital only cares about the money they are not compassionate towards the animals. Based off of what they did, and what they be prescribed, and the information they gave me shows me that they were more concerned about increasing the total medical bill, then they were about the animal. Please, if you own a ferret, DO NOT go to them. They up charge everything and clearly they are not educated or experienced enough to handle FERRETS. Instead, please go to ******************, at Avian and Exotic Animal *************** which I will have linked below. Shes compassionate and works with you and its not all about money for her. She genuinely cares about the animals she is treating. This is why she is the only vet that I trust taking care of my babies.

Dear ****,We are disappointed to hear that you are unhappy with the care that ****** received. I have escalated your complaint to our client concerns department for investigation and resolution. Please allow up to 7 business days for a reply, thank you for your patience while we work with you to resolve this concern.

My husband and I recently had to put our beautiful Boxer, Big, to rest. We were travelling and we ended up in ************ when it happened. We travelled to Mt Laurel ** when we were referred to them by Marmalade.Mount Laurel staff were so incredibly compassionate, helpful, and kind to **. We were able to be with him through it and then sing our prayer over him in private.There are farm animals there that you can see and feed, and well, it just helps a lot in those moments after.We went back a few days later just to see and feed them.I highly recommend them. We saw many healthy happy pets in their waiting room, so we can tell they are very good all around.

Thank you for your kind words, we are so sorry for the loss of Big. May his memories be a blessing during this difficult time.

I recently had the pleasure of experiencing the service at Mount Laurel Animal Hospital, bringing my cat in for a visit. It was top-notch! From the moment I walked in, I was greeted with a warm and friendly welcome. The staff was incredibly caring and attentive throughout my visit, and they went above and beyond to make sure that my needs were met.What impressed me most was the level of expertise and attention to detail that the team demonstrated. They clearly take pride in their work, and it shows in the quality of their service. The facility was clean and well-maintained, and I felt completely at ease throughout my entire visit, due to the kind veterinary staff.Overall, I would highly recommend Mount Laurel Animal Hospital to anyone looking for great, caring, and top-notch pet-care. I can't say enough good things about my experience!

Thank you for your kind words and 5-star review of your positive experience at Mount Laurel Animal Hospital It's our pleasure to partner with you for your pet's veterinary care.

Very caring doctors and technicians. Front desk staff is so kind. It can be a bit of a wait in the ** but the care is excellent.

Dear Ms. ********** you for your kind words. We hope that your kitty is doing well, please don't hesitate to reach out to us.

Great hospital! I bring all my pets there for both emergency and general care. My puppy broke her toe and they did a wonderful job nursing her back to full health.

Dear *******, Thank you for entrusting us with the care of your puppy. We appreciate you sharing your positive experience at our hospital and we are happy to hear that your puppy has recovered well. It is truly our pleasure to partner with you as your pet's veterinary healthcare team. We have been *************** our community for over 40 years and look forward to seeing you at your next wellness visit.